DEFINITION:
Under the direction of the Director, Office of Quality Assurance, in the Department of Human Services, is responsible for receiving, overseeing, investigating, and providing recommendations for submission to the Commissioner or his designee concerning services and complaints of clients utilizing any facility within the Department; does related work as required.
EXAMPLES OF WORK
Develops, coordinates, and maintains a program, which addresses problems or complaints related to clients receiving services from any institution or facility which is under the jurisdiction of the Commissioner.
As an independent reviewer, impartially evaluates and does follow-up on unusual incidents which are reported to the Office of Public Information to assure that appropriate action has been taken; requests additional information or personally investigates if the report warrants such action.
Conducts immediate investigations on client related critical issues at the request of the Commissioner or his designee; submits a report of findings with recommendations.
Participates in and/or assigns staff to participate in all Quality Review Surveys to assure compliance with Federal, State and Local statutes as well as Departmental policies and procedures regarding clinical nursing/medical mandates in the area of client rights; submits reports of deficiencies and corrective recommendations; makes return visits to determine whether recommendations have been followed.
Makes announced and unannounced visits to institutions, Day Care Programs, Boarding Homes, Residential Programs, County Hospitals, and/or other facilities under the jurisdiction of the Commissioner to determine whether services provided for clients are in keeping with the goals, objectives, and mandates of the Department.
Reviews all investigation reports from the Office of the Ombudsman for the Institutionalized Elderly in accordance with N.J.S.A. 52:27G; notifies appropriate administrators within the Department of issues of concern.
Assigns staff to monitor the administration of psychotropic medications to determine whether the Rennie V. Klein Court Mandate is being followed; submits monthly report of findings.
Keeps abreast of State and Federal legislation related to client rights for developmentally disabled, mentally ill children, elderly and veterans receiving services within the Department.
Plans for daily work operations and/or functional programs and has responsibility for employee evaluations and for effectively recommending the hiring, firing, promoting, demoting and/or disciplining of employees.
Participates in Central Office meetings to advise and make recommendations which insure that planning and policy making at that level respects the rights of all clients and is in keeping with Departmental goals.
Supervises the Bureau's administrative and secretarial staff, evaluates performance and makes recommendations accordingly.
Recommends statutory and administrative changes to deal with unresolved problems related to services to any client within the Department of Human Services.
Prepares correspondence in the course of official duties.
Prepares and directs the preparation of clear, sound, accurate and informative reports containing findings, analyses, conclusions, and recommendations.
Prepares the budget and annual report for the Department's Client Services program.
May be required to learn to utilize various types of electronic and/or manual recording and information systems used by the agency, office or related units.
REQUIREMENTS:
NOTE: Applicants must meet one of the following or a combination of both experience and education. Thirty (30) semester hour credits are equal to one (1) year of relevant experience.
Nine (9) years of experience in administering programs for direct care to clients in a clerical and/or community based setting, three (3) years of which shall have been in developing and implementing programs dealing with client services, problems, and rights of the mentally ill, developmentally disabled, and other disenfranchised clients and in the evaluation of clinical treatment (medical/nursing), two (2) years of which shall have been in a supervisory capacity.
OR
Possession of a bachelor's degree from an accredited college or university; and five (5) years of the above-mentioned professional experience, three (3) years of which shall have been in developing and implementing programs dealing with client services, problems, and rights of the mentally ill, developmentally disabled, and other disenfranchised clients and in the evaluation of clinical treatment (medical/nursing), two (2) years of which shall have been in a supervisory capacity.
OR
Possession of a master's degree in the field of public health administration, nursing, social work, psychology or any rehabilitative therapy; and four (4) years of the above-mentioned professional experience, three (3) years of which shall have been in developing and implementing programs dealing with client services, problems, and rights of the mentally ill, developmentally disabled, and other disenfranchised clients and in the evaluation of clinical treatment (medical/nursing), two (2) years of which shall have been in a supervisory capacity.
NOTE: \"Professional experience\" refers to work that is creative, analytical, evaluative, and interpretive; requires a range and depth of specialized knowledge of the profession's principles, concepts, theories, and practices; and is performed with the authority to act according to one's own judgment and make accurate and informed decisions.
LICENSE:
Appointee will be required to possess a driver's license valid in New Jersey only if the operation of a vehicle, rather than employee mobility, is necessary to perform the essential duties of the position.
KNOWLEDGE AND ABILITIES
Ability to analyze, interpret and apply Federal, State, and Local Statutes regarding the rights of the mentally ill, developmentally disabled, and veterans.
Ability to analyze, interpret and apply the statutes regarding protective services for children and the elderly.
Ability to analyze, interpret and apply legal regulations regarding the Rennie V. Klein decision relative to the administration of psychotropic medication and services to clients within the Department.
Thorough knowledge of interviewing skills and the ability to effectively interview clients, laypersons, and professionals of all disciplines.
Ability to acquire a thorough knowledge of the problems of all institutions and related community facilities within the Department.
Ability to interpret statutes regarding client rights to administrators, clients, and staff within the Department and to others.
Ability to acquire a thorough knowledge of the regulations, policies, and procedures of the Department.
Thorough knowledge of administrative and management skills such as planning, communications techniques, reporting methods, and/or personnel relations as required to administer a large program or agency.
Ability to acquire a thorough knowledge of the laws, rules, and regulations necessary to recognize the particular operating and other problems of institutions and other functional components of the Department and to recommend methods to correct or alleviate such problems.
Ability to assign, instruct, and supervise staff members, provide them with needed advice and assistance when unusual or complex problems arise and to evaluate their work.
Ability to communicate clearly with individuals and groups in speaking and writing.
Ability to collect, coordinate, and interpret standards covering all phases of the Department's operations.
Ability to plan and supervise the conduction of needed surveys, studies, and investigations and to prepare and supervise the preparation of reports thereof.
Ability to learn to utilize various types of electronic and/or manual recording and information systems used by the agency, office or related units.
Ability to read, write, speak, understand, or communicate in English sufficiently to perform the duties of this position. American Sign Language or braille may also be considered as acceptable forms of communication.
Persons with mental or physical disabilities are eligible as long as they can perform the essential functions of the job after reasonable accommodation is made to their known limitations. If the accommodation cannot be made because it would cause the employer undue hardship, such persons may not be eligible.
This job specification is applicable to the following title code:
JobUnder the direction of the Director, Office of Quality Assurance, in the Department of Human Services, is responsible for receiving, overseeing, investigating, and providing recommendations for submission to the Commissioner or his designee concerning services and complaints of clients utilizing any facility within the Department; does related work as required.
","EXAMPLES_OF_WORK":"Develops, coordinates, and maintains a program, which addresses problems or complaints related to clients receiving services from any institution or facility which is under the jurisdiction of the Commissioner.
As an independent reviewer, impartially evaluates and does follow-up on unusual incidents which are reported to the Office of Public Information to assure that appropriate action has been taken; requests additional information or personally investigates if the report warrants such action.
Conducts immediate investigations on client related critical issues at the request of the Commissioner or his designee; submits a report of findings with recommendations.
Participates in and/or assigns staff to participate in all Quality Review Surveys to assure compliance with Federal, State and Local statutes as well as Departmental policies and procedures regarding clinical nursing/medical mandates in the area of client rights; submits reports of deficiencies and corrective recommendations; makes return visits to determine whether recommendations have been followed.
Makes announced and unannounced visits to institutions, Day Care Programs, Boarding Homes, Residential Programs, County Hospitals, and/or other facilities under the jurisdiction of the Commissioner to determine whether services provided for clients are in keeping with the goals, objectives, and mandates of the Department.
Reviews all investigation reports from the Office of the Ombudsman for the Institutionalized Elderly in accordance with N.J.S.A. 52:27G; notifies appropriate administrators within the Department of issues of concern.
Assigns staff to monitor the administration of psychotropic medications to determine whether the Rennie V. Klein Court Mandate is being followed; submits monthly report of findings.
Keeps abreast of State and Federal legislation related to client rights for developmentally disabled, mentally ill children, elderly and veterans receiving services within the Department.
Plans for daily work operations and/or functional programs and has responsibility for employee evaluations and for effectively recommending the hiring, firing, promoting, demoting and/or disciplining of employees.
Participates in Central Office meetings to advise and make recommendations which insure that planning and policy making at that level respects the rights of all clients and is in keeping with Departmental goals.
Supervises the Bureau's administrative and secretarial staff, evaluates performance and makes recommendations accordingly.
Recommends statutory and administrative changes to deal with unresolved problems related to services to any client within the Department of Human Services.
Prepares correspondence in the course of official duties.
Prepares and directs the preparation of clear, sound, accurate and informative reports containing findings, analyses, conclusions, and recommendations.
Prepares the budget and annual report for the Department's Client Services program.
May be required to learn to utilize various types of electronic and/or manual recording and information systems used by the agency, office or related units.
","NOTE":"Applicants must meet one of the following or a combination of both experience and education. Thirty (30) semester hour credits are equal to one (1) year of relevant experience.Nine (9) years of experience in administering programs for direct care to clients in a clerical and/or community based setting, three (3) years of which shall have been in developing and implementing programs dealing with client services, problems, and rights of the mentally ill, developmentally disabled, and other disenfranchised clients and in the evaluation of clinical treatment (medical/nursing), two (2) years of which shall have been in a supervisory capacity.
OR
Possession of a bachelor's degree from an accredited college or university; and five (5) years of the above-mentioned professional experience, three (3) years of which shall have been in developing and implementing programs dealing with client services, problems, and rights of the mentally ill, developmentally disabled, and other disenfranchised clients and in the evaluation of clinical treatment (medical/nursing), two (2) years of which shall have been in a supervisory capacity.
OR
Possession of a master's degree in the field of public health administration, nursing, social work, psychology or any rehabilitative therapy; and four (4) years of the above-mentioned professional experience, three (3) years of which shall have been in developing and implementing programs dealing with client services, problems, and rights of the mentally ill, developmentally disabled, and other disenfranchised clients and in the evaluation of clinical treatment (medical/nursing), two (2) years of which shall have been in a supervisory capacity.
\n\n\"Professional experience\" refers to work that is creative, analytical, evaluative, and interpretive; requires a range and depth of specialized knowledge of the profession's principles, concepts, theories, and practices; and is performed with the authority to act according to one's own judgment and make accurate and informed decisions.","LICENSE":"Appointee will be required to possess a driver's license valid in New Jersey only if the operation of a vehicle, rather than employee mobility, is necessary to perform the essential duties of the position.
","KNOWLEDGE_AND_ABILITIES":"Ability to analyze, interpret and apply Federal, State, and Local Statutes regarding the rights of the mentally ill, developmentally disabled, and veterans.
Ability to analyze, interpret and apply the statutes regarding protective services for children and the elderly.
Ability to analyze, interpret and apply legal regulations regarding the Rennie V. Klein decision relative to the administration of psychotropic medication and services to clients within the Department.
Thorough knowledge of interviewing skills and the ability to effectively interview clients, laypersons, and professionals of all disciplines.
Ability to acquire a thorough knowledge of the problems of all institutions and related community facilities within the Department.
Ability to interpret statutes regarding client rights to administrators, clients, and staff within the Department and to others.
Ability to acquire a thorough knowledge of the regulations, policies, and procedures of the Department.
Thorough knowledge of administrative and management skills such as planning, communications techniques, reporting methods, and/or personnel relations as required to administer a large program or agency.
Ability to acquire a thorough knowledge of the laws, rules, and regulations necessary to recognize the particular operating and other problems of institutions and other functional components of the Department and to recommend methods to correct or alleviate such problems.
Ability to assign, instruct, and supervise staff members, provide them with needed advice and assistance when unusual or complex problems arise and to evaluate their work.
Ability to communicate clearly with individuals and groups in speaking and writing.
Ability to collect, coordinate, and interpret standards covering all phases of the Department's operations.
Ability to plan and supervise the conduction of needed surveys, studies, and investigations and to prepare and supervise the preparation of reports thereof.
Ability to learn to utilize various types of electronic and/or manual recording and information systems used by the agency, office or related units.
Ability to read, write, speak, understand, or communicate in English sufficiently to perform the duties of this position. American Sign Language or braille may also be considered as acceptable forms of communication.
Persons with mental or physical disabilities are eligible as long as they can perform the essential functions of the job after reasonable accommodation is made to their known limitations. If the accommodation cannot be made because it would cause the employer undue hardship, such persons may not be eligible.
"},"searchable_text":"CHIEF BUREAU OF CLIENT SERVICES DEFINITION: Under the direction of the Director, Office of Quality Assurance, in the Department of Human Services, is responsible for receiving, overseeing, investigating, and providing recommendations for submission to the Commissioner or his designee concerning services and complaints of clients utilizing any facility within the Department; does related work as required. EXAMPLES OF WORK Develops, coordinates, and maintains a program, which addresses problems or complaints related to clients receiving services from any institution or facility which is under the jurisdiction of the Commissioner. As an independent reviewer, impartially evaluates and does follow-up on unusual incidents which are reported to the Office of Public Information to assure that appropriate action has been taken; requests additional information or personally investigates if the report warrants such action. Conducts immediate investigations on client related critical issues at the request of the Commissioner or his designee; submits a report of findings with recommendations. Participates in and/or assigns staff to participate in all Quality Review Surveys to assure compliance with Federal, State and Local statutes as well as Departmental policies and procedures regarding clinical nursing/medical mandates in the area of client rights; submits reports of deficiencies and corrective recommendations; makes return visits to determine whether recommendations have been followed. Makes announced and unannounced visits to institutions, Day Care Programs, Boarding Homes, Residential Programs, County Hospitals, and/or other facilities under the jurisdiction of the Commissioner to determine whether services provided for clients are in keeping with the goals, objectives, and mandates of the Department. Reviews all investigation reports from the Office of the Ombudsman for the Institutionalized Elderly in accordance with N.J.S.A. 52:27G; notifies appropriate administrators within the Department of issues of concern. Assigns staff to monitor the administration of psychotropic medications to determine whether the Rennie V. Klein Court Mandate is being followed; submits monthly report of findings. Keeps abreast of State and Federal legislation related to client rights for developmentally disabled, mentally ill children, elderly and veterans receiving services within the Department. Plans for daily work operations and/or functional programs and has responsibility for employee evaluations and for effectively recommending the hiring, firing, promoting, demoting and/or disciplining of employees. Participates in Central Office meetings to advise and make recommendations which insure that planning and policy making at that level respects the rights of all clients and is in keeping with Departmental goals. Supervises the Bureau's administrative and secretarial staff, evaluates performance and makes recommendations accordingly. Recommends statutory and administrative changes to deal with unresolved problems related to services to any client within the Department of Human Services. Prepares correspondence in the course of official duties. Prepares and directs the preparation of clear, sound, accurate and informative reports containing findings, analyses, conclusions, and recommendations. Prepares the budget and annual report for the Department's Client Services program. May be required to learn to utilize various types of electronic and/or manual recording and information systems used by the agency, office or related units. REQUIREMENTS: NOTE: Applicants must meet one of the following or a combination of both experience and education. Thirty (30) semester hour credits are equal to one (1) year of relevant experience. Nine (9) years of experience in administering programs for direct care to clients in a clerical and/or community based setting, three (3) years of which shall have been in developing and implementing programs dealing with client services, problems, and rights of the mentally ill, developmentally disabled, and other disenfranchised clients and in the evaluation of clinical treatment (medical/nursing), two (2) years of which shall have been in a supervisory capacity. OR Possession of a bachelor's degree from an accredited college or university; and five (5) years of the above-mentioned professional experience, three (3) years of which shall have been in developing and implementing programs dealing with client services, problems, and rights of the mentally ill, developmentally disabled, and other disenfranchised clients and in the evaluation of clinical treatment (medical/nursing), two (2) years of which shall have been in a supervisory capacity. OR Possession of a master's degree in the field of public health administration, nursing, social work, psychology or any rehabilitative therapy; and four (4) years of the above-mentioned professional experience, three (3) years of which shall have been in developing and implementing programs dealing with client services, problems, and rights of the mentally ill, developmentally disabled, and other disenfranchised clients and in the evaluation of clinical treatment (medical/nursing), two (2) years of which shall have been in a supervisory capacity. NOTE: \"Professional experience\" refers to work that is creative, analytical, evaluative, and interpretive; requires a range and depth of specialized knowledge of the profession's principles, concepts, theories, and practices; and is performed with the authority to act according to one's own judgment and make accurate and informed decisions. LICENSE: Appointee will be required to possess a driver's license valid in New Jersey only if the operation of a vehicle, rather than employee mobility, is necessary to perform the essential duties of the position. KNOWLEDGE AND ABILITIES Ability to analyze, interpret and apply Federal, State, and Local Statutes regarding the rights of the mentally ill, developmentally disabled, and veterans. Ability to analyze, interpret and apply the statutes regarding protective services for children and the elderly. Ability to analyze, interpret and apply legal regulations regarding the Rennie V. Klein decision relative to the administration of psychotropic medication and services to clients within the Department. Thorough knowledge of interviewing skills and the ability to effectively interview clients, laypersons, and professionals of all disciplines. Ability to acquire a thorough knowledge of the problems of all institutions and related community facilities within the Department. Ability to interpret statutes regarding client rights to administrators, clients, and staff within the Department and to others. Ability to acquire a thorough knowledge of the regulations, policies, and procedures of the Department. Thorough knowledge of administrative and management skills such as planning, communications techniques, reporting methods, and/or personnel relations as required to administer a large program or agency. Ability to acquire a thorough knowledge of the laws, rules, and regulations necessary to recognize the particular operating and other problems of institutions and other functional components of the Department and to recommend methods to correct or alleviate such problems. Ability to assign, instruct, and supervise staff members, provide them with needed advice and assistance when unusual or complex problems arise and to evaluate their work. Ability to communicate clearly with individuals and groups in speaking and writing. Ability to collect, coordinate, and interpret standards covering all phases of the Department's operations. Ability to plan and supervise the conduction of needed surveys, studies, and investigations and to prepare and supervise the preparation of reports thereof. Ability to learn to utilize various types of electronic and/or manual recording and information systems used by the agency, office or related units. Ability to read, write, speak, understand, or communicate in English sufficiently to perform the duties of this position. American Sign Language or braille may also be considered as acceptable forms of communication. Persons with mental or physical disabilities are eligible as long as they can perform the essential functions of the job after reasonable accommodation is made to their known limitations. If the accommodation cannot be made because it would cause the employer undue hardship, such persons may not be eligible. This job specification is applicable to the following title code: Job Spec Code Variant State, Local or Common Class of Service Work Week State Class Code Local Class Code Salary Range Note 00636 S C NL 32 N/A M32 - This job specification is for state government use only. Salary range is only applicable to state government. Local salaries are established by individual local jurisdictions. 7/8/86","snippet":"CHIEF BUREAU OF CLIENT SERVICES DEFINITION: Under the direction of the Director, Office of Quality Assurance, in the Department of Human Services, is responsible for receiving, overseeing, investigati...","salary_meta":{"range_number":32,"min_salary":106547.31,"max_salary":157362.62,"increment":5081.53,"schedule_year":2025},"education_level":"master","experience_years":4,"has_license_requirement":true,"license_types":["driver"],"pension_system":"PERS","revision_date":null,"erg_prefix":"M","erg_schedule":"M","range_number":32,"erg_name":"Managerial","erg_union":null,"familyId":"chief","familyName":"CHIEF","level":null,"specialization":"BUREAU OF CLIENT SERVICES","prefix":null,"isSupervisory":false}