{"code":"01297","codeVariants":["01297","1297"],"title":"PUBLIC SAFETY TELECOMMUNICATOR","variant":null,"jurisdiction":"S","class_of_service":"C","work_week":"40","state_class_code":"15","local_class_code":"1","salary_range":"O16","note":null,"salaryInferred":false,"synthetic":false,"syntheticReason":null,"full_description_html":"<b>PUBLIC SAFETY TELECOMMUNICATOR</b> (01297)\n\n<b>DEFINITION:</b>\n\nUnder direction of the Supervising Public Safety Telecommunicator or other \nsupervisory official in a 911 Call Center in a State College, receives and \nresponds to telephone and/or other electronic requests for emergency \nassistance including law enforcement, fire, medical, or other services; gathers \nessential information and dispatches the appropriate unit(s) to response sites; \nperforms other related duties as required.\n\n<b>NOTE:</b> The examples of work for this title are for illustrative purposes only. \nA particular position using this title may not perform all duties listed in this job \nspecification. Conversely, all duties performed on the job may not be listed.\n\n<b>EXAMPLES OF WORK:</b>\n\nReceives and responds to a variety of emergency and non-emergency \nservices and complaints. \n\nPromptly determines the type of emergency service or action required and\nresponds accordingly. \n\nMonitors and dispatches appropriate emergency response providers such \nas police, fire services, emergency medical services and hazardous materials \nresponse teams.\n\nUtilizes radio, telephone, computerized or other electronic equipment to \ndispatch specific law enforcement, fire and/or medical assistance units to \nthe scene of an emergency.\n\nObtains, verifies, assesses and records all necessary information to best \nassist the caller.\n\nOperates automatic number identification (ANI), automatic location information \n(ALI), telecommunications devices for the deaf (TTY/TDD) and/or other \nelectronic equipment to obtain and verify required data.\n\nMonitors fire and burglar alarms and alarm systems for campus buildings; \ndispatches appropriate unit(s) to the site when necessary.\n\nActivates emergency alert systems such as bells, sirens, beepers and tone \nactivated devices.\n\nAccesses foreign language interpreter service for non-English speaking \ncallers.\n\nProvides first aid or CPR instructions to stabilize the medical condition of \na person or people until the arrival of professional medical assistance.\n\nGives precautionary instructions and advice to help ensure personal safety \nand/or minimize the loss of property pending the arrival of police, fire or other \nassistance in nonmedical emergencies.\n\nRefers non-emergency situations to other appropriate public or private \nagencies.\n\nRelays information and/or instructions to field units via radio or mobile data \nterminal.\n\nUtilizes video display terminal or computer oriented or radio equipment to \nreceive, monitor, record, summarize and/or transmit data relating to the \nemergency.\n\nMaintains and facilitates communication with responding units by receiving \nand relaying \nconfidential information to authorized personnel.\n\nAnswers questions about routine regulations and policies.\n\nReceives and answers telephone, radio and video display inquiries of \nthe NCIC and the SCIC for the law enforcement agencies of the State.\n\nMaintains and updates records and files in the NCIC, SCIC and other \ndatabase systems.\n\nPrepares and maintains essential records and files.\n\nMay inspect fire alarm and circuit indicator panels to determine whether \nthey are functioning properly.\n\nInspects and makes minor adjustments and/or repairs to communications \nand related equipment.\n\nWill be required to learn how to utilize various types of electronic and/or \nmanual recording and information systems used by the agency, office or \nrelated units.\n\n<b>REQUIREMENTS:</b>\n\n<b>EXPERIENCE:</b>\n\nOne (1) year of experience in work involving the receiving, transmitting, \nand relaying of video display and/or radio messages, and in the receiving, \nrelaying, and recording of complaints and requests for emergency assistance \nwhich shall have included the use of video display, data processing, automatic \nnumber identification, automatic location identification, switching equipment, or \nother computer-oriented equipment.\n\n<b>NOTE:</b> Appointees to positions at Public Safety Answering Points and at some \nPublic Safety dispatch Points must have achieved training and certification \nby the Office of Emergency Telecommunications Services (OETS) in the \nDepartment of Law and Public Safety as required by NJAC 17:24-2 and \nNJAC 17:24-3.\n\n<b>LICENSE:</b>\n\nAppointees will be required to possess a driver's license valid in New Jersey \nonly if the operation of a vehicle, rather than employee mobility, is necessary \nto perform essential duties of the position.\n\n<b>KNOWLEDGE AND ABILITIES:</b>\n\nKnowledge of methods for operating communications systems.\n\nKnowledge of procedures used for emergency medical treatment.\n\nKnowledge of information required for documenting emergency situations \nand calls.\n\nKnowledge of emergency, medical, fire, police and other emergency \nterminology.\n\nKnowledge of the procedures for dispatching emergency and nonemergency \nequipment and personnel.\n\nKnowledge of safety, security and emergency management procedures and \nguidelines.\n\nKnowledge of procedures for investigating and resolving complaints.\n\nAbility to operate automatic location identification (ALI), automatic number \nidentification (ANI) and other communications equipment in a complex \ncommunications program.\n\nAbility to answer voice and TTY/TTD (telecommunications devices for the \ndeaf) telephone calls received from the public.\n\nAbility to operate a Computer Aided Dispatch (CAD) system.\n\nAbility to provide clear instructions and guidance to callers in emergency \nand non-emergency situations.\n\nAbility to clearly and accurately relay instructions and questions.\n\nAbility to obtain and analyze facts to reach logical conclusions.\n\nAbility to read and discern visual images on a variety of media.\n\nAbility to organize assigned communications work and develop \nappropriate work methods according to established procedures.\n\nAbility to establish priorities and pass on information as needed. \n\nAbility to calmly and effectively interact with people in difficult situations.\n\nAbility to work both independently and as part of a team.\n\nAbility to understand, remember and carry out oral and written instructions.\n\nAbility to collect information from both English speaking and non-English \nspeaking individuals.\n\nAbility to prepare and maintain essential records and files.\n\nAbility to maintain confidentiality of acquired information.\n\nAbility to learn how to utilize various types of electronic and/or manual \nrecording and information systems used by the agency, office or related \nunits.\n\nAbility to read, write, speak, understand and communicate in English \nsufficiently to perform the duties of this position. American Sign \nLanguage or Braille may also be considered as acceptable forms of \ncommunication.\n\nPersons with mental or physical disabilities are eligible if they can \nperform essential functions of the job with or without reasonable \naccommodation. If the accommodation cannot be made because \nit would cause the employer undue hardship, such persons may \nnot be eligible.\n\n<b>This job specification is applicable to the following title code:</b><b>Job<br />Spec<br />Code</b><b>Variant</b><b>State,<br />Local or<br />Common</b><b>Class of<br />Service</b><b>Work<br />Week</b><b>State<br />Class<br />Code</b><b>Local<br />Class<br />Code</b><b>Salary<br />Range</b><b>Note</b>01297SC401501O16-<br />This job specification is for <b>state</b> government use only.<br />Salary range is only applicable to state government.<br />Local salaries are established by individual local jurisdictions.<br /><br /> 8/01/2020","sections":{"DEFINITION":"Under direction of the Supervising Public Safety Telecommunicator or other \nsupervisory official in a 911 Call Center in a State College, receives and \nresponds to telephone and/or other electronic requests for emergency \nassistance including law enforcement, fire, medical, or other services; gathers \nessential information and dispatches the appropriate unit(s) to response sites; \nperforms other related duties as required.","NOTE":"The examples of work for this title are for illustrative purposes only. \nA particular position using this title may not perform all duties listed in this job \nspecification. Conversely, all duties performed on the job may not be listed.\n\nAppointees to positions at Public Safety Answering Points and at some \nPublic Safety dispatch Points must have achieved training and certification \nby the Office of Emergency Telecommunications Services (OETS) in the \nDepartment of Law and Public Safety as required by NJAC 17:24-2 and \nNJAC 17:24-3.","EXAMPLES_OF_WORK":"Receives and responds to a variety of emergency and non-emergency \nservices and complaints. \n\nPromptly determines the type of emergency service or action required and\nresponds accordingly. \n\nMonitors and dispatches appropriate emergency response providers such \nas police, fire services, emergency medical services and hazardous materials \nresponse teams.\n\nUtilizes radio, telephone, computerized or other electronic equipment to \ndispatch specific law enforcement, fire and/or medical assistance units to \nthe scene of an emergency.\n\nObtains, verifies, assesses and records all necessary information to best \nassist the caller.\n\nOperates automatic number identification (ANI), automatic location information \n(ALI), telecommunications devices for the deaf (TTY/TDD) and/or other \nelectronic equipment to obtain and verify required data.\n\nMonitors fire and burglar alarms and alarm systems for campus buildings; \ndispatches appropriate unit(s) to the site when necessary.\n\nActivates emergency alert systems such as bells, sirens, beepers and tone \nactivated devices.\n\nAccesses foreign language interpreter service for non-English speaking \ncallers.\n\nProvides first aid or CPR instructions to stabilize the medical condition of \na person or people until the arrival of professional medical assistance.\n\nGives precautionary instructions and advice to help ensure personal safety \nand/or minimize the loss of property pending the arrival of police, fire or other \nassistance in nonmedical emergencies.\n\nRefers non-emergency situations to other appropriate public or private \nagencies.\n\nRelays information and/or instructions to field units via radio or mobile data \nterminal.\n\nUtilizes video display terminal or computer oriented or radio equipment to \nreceive, monitor, record, summarize and/or transmit data relating to the \nemergency.\n\nMaintains and facilitates communication with responding units by receiving \nand relaying \nconfidential information to authorized personnel.\n\nAnswers questions about routine regulations and policies.\n\nReceives and answers telephone, radio and video display inquiries of \nthe NCIC and the SCIC for the law enforcement agencies of the State.\n\nMaintains and updates records and files in the NCIC, SCIC and other \ndatabase systems.\n\nPrepares and maintains essential records and files.\n\nMay inspect fire alarm and circuit indicator panels to determine whether \nthey are functioning properly.\n\nInspects and makes minor adjustments and/or repairs to communications \nand related equipment.\n\nWill be required to learn how to utilize various types of electronic and/or \nmanual recording and information systems used by the agency, office or \nrelated units.","EXPERIENCE":"One (1) year of experience in work involving the receiving, transmitting, \nand relaying of video display and/or radio messages, and in the receiving, \nrelaying, and recording of complaints and requests for emergency assistance \nwhich shall have included the use of video display, data processing, automatic \nnumber identification, automatic location identification, switching equipment, or \nother computer-oriented equipment.","LICENSE":"Appointees will be required to possess a driver's license valid in New Jersey \nonly if the operation of a vehicle, rather than employee mobility, is necessary \nto perform essential duties of the position.","KNOWLEDGE_AND_ABILITIES":"Knowledge of methods for operating communications systems.\n\nKnowledge of procedures used for emergency medical treatment.\n\nKnowledge of information required for documenting emergency situations \nand calls.\n\nKnowledge of emergency, medical, fire, police and other emergency \nterminology.\n\nKnowledge of the procedures for dispatching emergency and nonemergency \nequipment and personnel.\n\nKnowledge of safety, security and emergency management procedures and \nguidelines.\n\nKnowledge of procedures for investigating and resolving complaints.\n\nAbility to operate automatic location identification (ALI), automatic number \nidentification (ANI) and other communications equipment in a complex \ncommunications program.\n\nAbility to answer voice and TTY/TTD (telecommunications devices for the \ndeaf) telephone calls received from the public.\n\nAbility to operate a Computer Aided Dispatch (CAD) system.\n\nAbility to provide clear instructions and guidance to callers in emergency \nand non-emergency situations.\n\nAbility to clearly and accurately relay instructions and questions.\n\nAbility to obtain and analyze facts to reach logical conclusions.\n\nAbility to read and discern visual images on a variety of media.\n\nAbility to organize assigned communications work and develop \nappropriate work methods according to established procedures.\n\nAbility to establish priorities and pass on information as needed. \n\nAbility to calmly and effectively interact with people in difficult situations.\n\nAbility to work both independently and as part of a team.\n\nAbility to understand, remember and carry out oral and written instructions.\n\nAbility to collect information from both English speaking and non-English \nspeaking individuals.\n\nAbility to prepare and maintain essential records and files.\n\nAbility to maintain confidentiality of acquired information.\n\nAbility to learn how to utilize various types of electronic and/or manual \nrecording and information systems used by the agency, office or related \nunits.\n\nAbility to read, write, speak, understand and communicate in English \nsufficiently to perform the duties of this position. American Sign \nLanguage or Braille may also be considered as acceptable forms of \ncommunication.\n\nPersons with mental or physical disabilities are eligible if they can \nperform essential functions of the job with or without reasonable \naccommodation. If the accommodation cannot be made because \nit would cause the employer undue hardship, such persons may \nnot be eligible."},"searchable_text":"PUBLIC SAFETY TELECOMMUNICATOR (01297) DEFINITION: Under direction of the Supervising Public Safety Telecommunicator or other supervisory official in a 911 Call Center in a State College, receives and responds to telephone and/or other electronic requests for emergency assistance including law enforcement, fire, medical, or other services; gathers essential information and dispatches the appropriate unit(s) to response sites; performs other related duties as required. NOTE: The examples of work for this title are for illustrative purposes only. A particular position using this title may not perform all duties listed in this job specification. Conversely, all duties performed on the job may not be listed. EXAMPLES OF WORK: Receives and responds to a variety of emergency and non-emergency services and complaints. Promptly determines the type of emergency service or action required and responds accordingly. Monitors and dispatches appropriate emergency response providers such as police, fire services, emergency medical services and hazardous materials response teams. Utilizes radio, telephone, computerized or other electronic equipment to dispatch specific law enforcement, fire and/or medical assistance units to the scene of an emergency. Obtains, verifies, assesses and records all necessary information to best assist the caller. Operates automatic number identification (ANI), automatic location information (ALI), telecommunications devices for the deaf (TTY/TDD) and/or other electronic equipment to obtain and verify required data. Monitors fire and burglar alarms and alarm systems for campus buildings; dispatches appropriate unit(s) to the site when necessary. Activates emergency alert systems such as bells, sirens, beepers and tone activated devices. Accesses foreign language interpreter service for non-English speaking callers. Provides first aid or CPR instructions to stabilize the medical condition of a person or people until the arrival of professional medical assistance. Gives precautionary instructions and advice to help ensure personal safety and/or minimize the loss of property pending the arrival of police, fire or other assistance in nonmedical emergencies. Refers non-emergency situations to other appropriate public or private agencies. Relays information and/or instructions to field units via radio or mobile data terminal. Utilizes video display terminal or computer oriented or radio equipment to receive, monitor, record, summarize and/or transmit data relating to the emergency. Maintains and facilitates communication with responding units by receiving and relaying confidential information to authorized personnel. Answers questions about routine regulations and policies. Receives and answers telephone, radio and video display inquiries of the NCIC and the SCIC for the law enforcement agencies of the State. Maintains and updates records and files in the NCIC, SCIC and other database systems. Prepares and maintains essential records and files. May inspect fire alarm and circuit indicator panels to determine whether they are functioning properly. Inspects and makes minor adjustments and/or repairs to communications and related equipment. Will be required to learn how to utilize various types of electronic and/or manual recording and information systems used by the agency, office or related units. REQUIREMENTS: EXPERIENCE: One (1) year of experience in work involving the receiving, transmitting, and relaying of video display and/or radio messages, and in the receiving, relaying, and recording of complaints and requests for emergency assistance which shall have included the use of video display, data processing, automatic number identification, automatic location identification, switching equipment, or other computer-oriented equipment. NOTE: Appointees to positions at Public Safety Answering Points and at some Public Safety dispatch Points must have achieved training and certification by the Office of Emergency Telecommunications Services (OETS) in the Department of Law and Public Safety as required by NJAC 17:24-2 and NJAC 17:24-3. LICENSE: Appointees will be required to possess a driver's license valid in New Jersey only if the operation of a vehicle, rather than employee mobility, is necessary to perform essential duties of the position. KNOWLEDGE AND ABILITIES: Knowledge of methods for operating communications systems. Knowledge of procedures used for emergency medical treatment. Knowledge of information required for documenting emergency situations and calls. Knowledge of emergency, medical, fire, police and other emergency terminology. Knowledge of the procedures for dispatching emergency and nonemergency equipment and personnel. Knowledge of safety, security and emergency management procedures and guidelines. Knowledge of procedures for investigating and resolving complaints. Ability to operate automatic location identification (ALI), automatic number identification (ANI) and other communications equipment in a complex communications program. Ability to answer voice and TTY/TTD (telecommunications devices for the deaf) telephone calls received from the public. Ability to operate a Computer Aided Dispatch (CAD) system. Ability to provide clear instructions and guidance to callers in emergency and non-emergency situations. Ability to clearly and accurately relay instructions and questions. Ability to obtain and analyze facts to reach logical conclusions. Ability to read and discern visual images on a variety of media. Ability to organize assigned communications work and develop appropriate work methods according to established procedures. Ability to establish priorities and pass on information as needed. Ability to calmly and effectively interact with people in difficult situations. Ability to work both independently and as part of a team. Ability to understand, remember and carry out oral and written instructions. Ability to collect information from both English speaking and non-English speaking individuals. Ability to prepare and maintain essential records and files. Ability to maintain confidentiality of acquired information. Ability to learn how to utilize various types of electronic and/or manual recording and information systems used by the agency, office or related units. Ability to read, write, speak, understand and communicate in English sufficiently to perform the duties of this position. American Sign Language or Braille may also be considered as acceptable forms of communication. Persons with mental or physical disabilities are eligible if they can perform essential functions of the job with or without reasonable accommodation. If the accommodation cannot be made because it would cause the employer undue hardship, such persons may not be eligible. This job specification is applicable to the following title code: Job Spec Code Variant State, Local or Common Class of Service Work Week State Class Code Local Class Code Salary Range Note 01297 S C 40 15 01 O16 - This job specification is for state government use only. Salary range is only applicable to state government. Local salaries are established by individual local jurisdictions. 8/01/2020","snippet":"PUBLIC SAFETY TELECOMMUNICATOR (01297) DEFINITION: Under direction of the Supervising Public Safety Telecommunicator or other supervisory official in a 911 Call Center in a State College, receives and...","salary_meta":{"range_number":16,"min_salary":51479.83,"max_salary":74754.15,"increment":2327.43,"schedule_year":2025},"education_level":"associate","experience_years":1,"has_license_requirement":true,"license_types":["driver"],"pension_system":"PERS","revision_date":"2020-08-01","erg_prefix":"O","erg_schedule":"C-I-O","range_number":16,"erg_name":"Operations, Maintenance and Services Unit","erg_union":"IFPTE","familyId":null,"familyName":null,"level":null,"specialization":null,"prefix":null,"isSupervisory":false}