FIELD OFFICE SUPERVISOR COUNTY WELFARE AGENCY

Official job specification

The text below is the official specification published by the New Jersey Civil Service Commission. The plain-language summary and analysis above are derived from it by NJ Civil Service Navigator. Source: the official specification page at NJ CSC.

Definition

Under direction, has charge of a field office of a County Welfare Board administering the various categorical assistance programs or supportive or administrative services; does other related duties.

Examples of work

Plans, organizes, and assigns the work of the organizational unit and evaluates employee performance and conduct, enabling the effective recommendation of the hiring, firing, promoting, and disciplining of subordinates. Directs the operation of prescribed programs and devises plans and methods for resolving unusual situations. Conducts and supervises on-the-job or other training programs for local office personnel. Plans and conducts conferences with local office personnel for the dissemination of agency policy information, for instructive purposes or to resolve local office problems. Conducts detailed correspondence concerned with the fieldwork of the local office. Supervises the establishment and maintenance of records and files. Will be required to learn to utilize various types of electronic and/or manual recording and information systems used by the agency, office, or related units.

License

Appointees will be required to possess a driver's license valid in New Jersey only if the operation of a vehicle, rather than employee mobility, is necessary to perform the essential duties of the position.

Knowledge, skills and abilities

Knowledge of case work theory, procedures, terminology, and methods, particularly as applied to old age assistance, disability assistance and assistance for dependent children. Knowledge of the problems involved in supervising a case work program, including the collection and analyzing of factual information needed in passing upon individual cases and the basing of determinations and grants. Knowledge of welfare laws of the State of New Jersey applicable to old age, disability assistance and dependent children and of the pertinent articles of the Federal Social Security Act. Knowledge of the social service standards, policies and producers of the County Welfare Board and of the Bureaus of Assistance of the Division of Mental Health Services. Ability to analyze, comprehend and interpret welfare laws, rules, regulations and procedures and apply them with reasonable consistency to individual cases. Ability to analyze social and financial data. Ability to evaluate recommendations of assigned Case Workers and to give them suitable assignments and instructions and to supervise their work. Ability to work harmoniously with people. Ability to prepare reports. Ability to supervise the establishment and maintenance of suitable records and files. Ability to learn to utilize various types of electronic and/or manual recordings and information systems used by the agency, office, or related units. Ability to read, write, speak, understand, or communicate in English sufficiently to perform the duties of this position. American Sign Language or Braille may also be considered as acceptable forms of communication. Persons with mental or physical disabilities are eligible as long as they can perform the essential functions of the job after reasonable accommodation is made to their known limitations. If the accommodation cannot be made because it would cause the employer undue hardship, such persons may not be eligible.

Note

Examples of work for this title are for illustrative purposes only. A particular position, using this title, may not perform all duties listed in this job specification. Conversely, all duties performed on this job may not be listed. Applicants must meet one of the following or a combination of both experience and education. Thirty (30) semester hour credits are equal to one (1) year of relevant experience. Nine (9) years of professional experience in social case work in a recognized public or private welfare agency or program. OR Possession of a Bachelor's degree from an accredited college or university, with courses in psychology, sociology, family relationships, political science and/or economics; and five (5) years of the above-mentioned professional experience. OR Possession of a Master's degree in sociology, social casework and/or psychology and three (3) years of the above-mentioned professional experience. "Professional experience" refers to work that is creative, analytical, evaluative, and interpretive; requires a range and depth of specialized knowledge of the profession's principles, concepts, theories, and practices; and is performed with the authority to act according to one's own judgement and make accurate and informed decisions.