TENANT INTERVIEWER/TENANT INVESTIGATOR BILINGUAL SPANISH/ENGLISH TENANT INTERVIEWER

Definition

Under direction, interviews applicants for public housing and performs clerical tasks; does other related duties as required.

Under direction, investigates applicants for public housing; provides the above services to the general population as well as that portion of the population whose basic language is Spanish; does other related duties as required.

Examples of work

• Interviews applicants for public housing to secure detailed information used in making determinations of eligibility and preference ratings, and obtains authenticated data concerning size of the family unit, financial status, and other necessary information.
• Explains admission requirements to applicants and assists them in filling out application and other forms.
• Discusses site preferences, probable rent payments, and other factors with prospective tenants.
• Analyzes applications to determine eligibility of individual applicants and their preference ratings.
• Refers ineligible applicants to other agencies where practicable.
• Occasionally makes field visits and home investigations.
• May conduct investigations to confirm statements supplied by applicants for public housing relating to past history of employment, family income, rental history, and so forth.
• Prepares reports.
• May assist with general clerical work.
• Maintains records and files.
• Will be required to learn to utilize various types of electronic and/or manual recording and information systems used by the agency, office, or related units.
• (These examples of work are to be performed by utilizing English and Spanish as required.)
• Makes field investigations to confirm statements supplied by applicants for public housing including past history of employment, family income, rental history, and family background.
• Investigates present residences of applicants for public housing to report facts concerning the nature of present living conditions as a basis for determining eligibility for public housing.
• Visits families residing in the housing projects to make various investigations.
• Prepares reports.
• Communicates with those who are not knowledgeable of both English and Spanish.
• May interview applications for public housing.
• Maintains records and files.
• Will be required to learn to utilize various types of electronic and/or manual recording and information systems used by the agency, office, or related units.

Experience

One (1) year of experience in interviewing work or two (2) years of experience in clerical work in the field of real estate, housing, or urban renewal.

One (1) year of experience in investigational work.

SPECIAL SKILL

Applicants must be able to read, write, speak, understand, and communicate in English and Spanish sufficiently to perform duties of this position.

License

Appointees will be required to possess a driver's license valid in New Jersey only if the operation of a vehicle, rather than employee mobility, is necessary to perform essential duties of the position.

Appointees will be required to possess a driver's license valid in New Jersey only if the operation of a vehicle, rather than employee mobility, is necessary to perform essential duties of the position.

Knowledge, skills and abilities

• Knowledge of rules and regulations concerning eligibility of applicants for public housing and their application to specific cases.
• Knowledge of techniques used in interviewing and of office methods, practices, and equipment.
• Ability to comprehend established rules and regulations of a limited complexity.
• Ability to interview persons of varying backgrounds.
• Ability to maintain records and files.
• Ability to utilize various types of electronic and/or manual recording and information systems used by the agency, office, or related units.
• Ability to read, write, speak, understand, and communicate in English sufficiently to perform duties of this position. American Sign Language or Braille may also be considered as acceptable forms of communication.
• Persons with mental or physical disabilities are eligible as long as they can perform essential functions of the job after reasonable accommodation is made to their known limitations. If the accommodation cannot be made because it would cause the employer undue hardship, such persons may not be eligible.
• CODES: LG - @ RKR/cah 10/21/96
• This job specification is for local government use only.
• TENANT INVESTIGATOR BILINGUAL SPANISH/ENGLISH
• Knowledge of investigational techniques.
• Knowledge of rules and regulations pertaining to investigation of applicants for public housing after a period of training.
• Ability to use tact and courtesy in making investigations.
• Ability to observe significant conditions.
• Ability to prepare records and files.
• Ability to utilize various types of electronic and/or manual recording and information systems used by the agency, office, or related units.
• Ability to read, write, speak, understand, or communicate in English and Spanish sufficiently to perform duties of this position.
• Persons with mental or physical disabilities are eligible as long as they can perform essential functions of the job after reasonable accommodation is made to their known limitations. If the accommodation cannot be made because it would cause the employer undue hardship, such persons may not be eligible.
• CODES: LG - MCK 10/1/02
• This job specification is for local government use only.
• TITLE CODE FOR DUAL TITLE: LG -
• This job specification is for local government use only.

Note

The examples of work for this title are for illustrative purposes only. A particular position using this title may not perform all duties listed in this job specification. Conversely, all duties performed on the job may not be listed.

The examples of work for this title are for illustrative purposes only. A particular position using this title may not perform all duties listed in this job specification. Conversely, all duties performed on the job may not be listed.