HOUSING MANAGER/HOUSING ASSISTANCE TECHNICIAN

Definition

Under direction, manages a public housing project or projects containing less than 600 units; does related work as required.

Under direction, reviews information, interviews and/or investigates tenants and other participants to determine eligibility for public housing or housing assistance programs (for example, partial payment for housing rental, obtaining suitable living quarters, and so forth), and/or informs them of regulations affecting their rights and obligations as tenants; does related work as required.

Examples of work

• Organizes assigned work and develops effective work methods.
• Manages a public housing project.
• Arranges leases, rentals, and tenant activity programs.
• Supervises the operation and maintenance of housing project facilities.
• Rents apartments to incoming tenants.
• Reviews tenants' incomes to ascertain their rental payments.
• Handles socioeconomic problems among tenants.
• Assists in promoting recreational and social activities in conjunction with other outside agencies.
• Supervises the maintenance of buildings and grounds.
• Inspects grounds and buildings for damage or extermination problems.
• Refers tenants to social agencies.
• Orients new tenants whenever appropriate.
• Maintains cooperative relations with community organizations.
• Assists in the preparation of budgets.
• Handles tenants' complaints.
• May attend court on eviction proceedings to act as a witness.
• Supervises the collection of rents from tenants.
• Prepares reports.
• Supervises the maintenance of tenants' records and files.
• Will be required to learn to utilize various types of electronic and/or manual recording and computerized information systems used by the agency, office, or related units.
• Explains to applicants or program participants (landlord, tenant, and so forth) the purpose of program and agency requirements for eligibility, procedures for application or recertification, and clarifies any questions applicant may have regarding the program (for example, probable rent payments, site preference, other factors) to inform applicant about eligibility and financial program assistance.
• May make home or office visits to discuss applicants' or program participants' specific questions relative to application/form used for gathering pertinent information to assist applicant to comply with application procedures.
• May be required to write/enter answers on form to complete application form for client.
• May scan application form to determine if form is complete.
• Hands out information concerning program.
• Discusses applicants' eligibility information given on application and suggests ways to secure evidence that applicant does not have to verify eligibility information.
• Discusses with supervisory or senior staff technical questions concerning eligibility requirements, application processing, and financial assistance to obtain explanation/clarification of presented problems.
• Enters notation of action on application form to make and record decision to approve, disapprove, or hold approval in abeyance.
• Computes financial assistance (for example, subsidy and so forth) to be issued or applied towards housing expenses.
• Writes letters and makes telephone calls to give eligibility decision, amount of assistance, and so forth, to notify applicant of status of case.
• Computes amount, counts money, or accepts check and records amount to secure deposit or rent from selected applicant, and so forth.
• Discusses/answers questions about program(s) and other available community resources to provide information for individuals to take advantage of services or programs.
• Advises applicants who are having problems meeting their obligations under the terms of the program (nonpayment) by suggesting changes to help individuals quality for assistance.
• Reviews contract agreement between parties taking into account requirements of the programs, tenant need, or government regulations to explain the responsibilities of individuals involved in leasing, rental, or other legal agreement.
• Reviews and analyzes data concerning area rental rates, turnover and vacancy rates, and so forth to provide administrative staff with recommendations for changes in operating procedures or program services.
• Updates status information on tenant (for example, termination, changes in income, and subsidy assistance amounts, and so forth).
• Issues payment to client or program participant based on information contained in case file.
• Performs clerical work such as compiling listings of available rental properties, space, applicants, assistance program participants, and so forth.
• Provides tenants/landlords with information pertaining to landlord/tenant laws, rent regulation ordinances, and other regulations affecting their rights and obligations.
• Contacts various sources to obtain verification of information provided by applicant/program participant.
• Determines applicant's/participants's eligibility for housing assistance, participation in program, and/or entitlement for financial aid.
• Will be required to learn to utilize various types of electronic and/or manual recording and computerized information systems used by the agency, office, or related units.

Experience

Four (4) years of managerial business experience in the field of real estate, public housing, or credit investigation.

One (1) year of experience in securing and verifying information and making determinations or recommendations pertaining to such matters as the eligibility or qualifications of applicants for insurance, credit, entitlement to cash awards or financial benefits, employment, financial loans, or the adjustment and settlement of insurance claims, and/or in interviewing and eliciting information from persons and assisting them in completing application forms and verifying information obtained.

License

Appointees will be required to possess a driver's license valid in New Jersey only if the operation of a vehicle, rather than employee mobility, is necessary to perform the essential duties of the position.

Appointees will be required to possess a driver's license valid in New Jersey only if the operation of a vehicle, rather than employee mobility, is necessary to perform the essential duties of the position.

Knowledge, skills and abilities

• Knowledge of approved methods of managing a public housing project.
• Ability to manage a public housing project.
• Ability to meet with tenants and deal effectively with their problems.
• Ability to work harmoniously with tenants, associates, superiors, and others.
• Ability to prepare clear, sound, accurate, and informative reports containing findings, conclusions, and recommendations.
• Ability to supervise the establishment and maintenance of essential tenants' records and files.
• Ability to learn to utilize various types of electronic and/or manual recording and information systems used by the agency, office, or related units.
• Ability to read, write, speak, understand, or communicate in English sufficiently to perform the duties of this position. American Sign Language or Braille may also be considered as acceptable forms of communication.
• Persons with mental or physical disabilities are eligible as long as they can perform the essential functions of the job after reasonable accommodation is made to their known limitations. If the accommodation cannot be made because it would cause the employer undue hardship, such persons may not be eligible.
• CODES: LG- CAH 3/5/97
• This job specification is for local government use only.
• <b>HOUSING ASSISTANCE TECHNICIAN</b>
• Knowledge of requirements/guidelines for eligibility and procedure for applying for housing assistance.
• Knowledge of procedures used in disseminating informational materials.
• Knowledge of types of social services available in the community.
• Knowledge of basic arithmetic involving decimals and percentages.
• Knowledge of standard operating procedures for composing notification letter.
• Knowledge of records management procedures to select and assemble information for administrative staff.
• Knowledge of the problems commonly encountered by tenants (financial, tenant-landlord) and their solutions.
• Knowledge of rent adjustment procedures, tenant locating process and procedures, leasing agreement procedures, habitability standards and inspections, minimum housing standards and inspection, special status residence programs and funding (elderly, handicapped, low income rental assistance programs - state and federal).
• Knowledge of the purpose, procedures, and problems encountered in assisting low income families in acquiring suitable housing accommodations.
• Ability to apply eligibility requirements to specific situations and clients.
• Ability to evaluate financial and social data in relation to eligibility criteria.
• Ability to prepare summaries.
• Ability to understand and interpret questions pertaining to application form.
• Ability to apply judgment and speciality knowledge to give oral information to people.
• Ability to be tactful and courteous in interviewing people.
• Ability to learn to utilize various types of electronic and/or manual recording and information systems used by the agency, office, or related units.
• Ability to read, write, speak, understand, or communicate in English sufficiently to perform the duties of this position. American Sign Language or Braille may also be considered as acceptable forms of communication.
• Persons with mental or physical disabilities are eligible as long as they can perform the essential functions of the job after reasonable accommodation is made to their known limitations. If the accommodation cannot be made because it would cause the employer undue hardship, such persons may not be eligible.
• CODES: LG - CAH 3/5/97
• This job specification is for local government use only.

Note

The definition and examples of work for this title are for illustrative purposes only. A particular position using this title may not perform all duties listed in this job specification. Conversely, all duties performed on the job may not be listed.

The definition and examples of work for this title are for illustrative purposes only. A particular position using this title may not perform all duties listed in this job specification. Conversely, all duties performed on the job may not be listed.