NJ Civil Service Navigator

OMBUDSMAN FOR THE INSTITUTIONALIZED ELDERLY

Code: 60285 State Unclassified Range: X98 (FY2026)

In the unclassified service, Ombudsman for the Institutionalized Elderly is appointed rather than examined for, and its pay is often negotiated case by case.

Candidates need a bachelor's degree and 6 years of relevant experience. State payroll lists a single employee in the title, at Division of Elderly Advocacy/ombudsperson for the Institutionalized Elderly.

How to apply

  • No exam
    This title is not filled by examination

    Non-competitive, unclassified, and Senior Executive Service titles are appointed directly by the hiring agency rather than through a civil service exam. Apply directly to the agency below.

  • Agency posting

    Office of the Long Term Care Ombudsperson's employment page may require a click-through to see specific openings. Provisional appointment against a posted vacancy is how most people are actually hired into this kind of title.

Who employs this title

State payroll records show 1 person working under this title. The median actual salary is $172,500. The agencies employing the most are:

  • Division of Elderly Advocacy/ombudsperson for the Institutionalized Elderly (1)

Counts from NJ YourMoney agency payroll. See statewide workforce analytics.

Official job specification

The text below is the official specification published by the New Jersey Civil Service Commission. The plain-language summary and analysis above are derived from it by NJ Civil Service Navigator.

Definition

Under the direction of the Governor, Department of the Public Advocate, the Ombudsman shall be the Administrator and Chief Executive Officer of the Office of the Ombudsman for the Institutionalized Elderly and be responsible for the implementation of State-Wide programs to secure civil and human rights for elderly patients, residents, and clients of health care facilities; does related work as required.

Examples of work

  • Receives, investigates and resolves complaints concerning health care facilities serving the elderly.
  • Secures, preserves, and promotes the health, safety, welfare and rights of elderly patients, residents and clients of health care facilities serving the elderly.
  • Organizes and administers the actions of the office and establishes such administrative sub-divisions as he/she may deem necessary.
  • Formulates and adopts rules and regulations for the effective and efficient conduct of the office.
  • Appoints and assigns staff.
  • Adopts and promulgates rules and regulations as necessary to carry out the legal mandates of the office.
  • Solicits and accepts grants to the office from public and private sources.
  • Evaluates the adequacy of care received and the quality of life experienced by elderly patients, residents, and clients throughout the State.
  • Ensures compliance with State and/or Federal laws or regulations administered by any government agency, and shall make referral of violations thereof to the appropriate government agency for action.
  • Refers instances which are determined to be in violation of the act to government agencies with authority to institute civil proceedings against violators.
  • Acts as a negotiator between clients and the health care facility.
  • May investigate any action, practice, policy or procedure of any health care facility or government agency.
  • Issues opinions and recommendations after an investigation, stating specified time periods for compliance.
  • Acts as the coordinator among the various licensing authorities and government agencies regulating health care facilities for the elderly.
  • Will be required to learn to utilize various types of electronic and/or manual recording and information systems used by the agency, office, or related units.

Education

Graduation from an accredited college or university with a Bachelor's degree.

Experience

Six (6) years of experience in the administration of a sizable public or private organization with major decision-making responsibilities affecting the socio-economic needs of the elderly, four (4) years of which shall have included personal responsibility for or the development of programs dealing with the problems of the institutionalized elderly.

License

Appointee will be required to possess a driver's license valid in New Jersey only if the operation of a vehicle, rather than employee mobility, is necessary to perform the essential duties of the position.

Knowledge, skills and abilities

  • Ability to learn to utilize various types of electronic and/or manual recording and information systems used by the agency, office, or related units.
  • Ability to read, write, speak, understand, or communicate in English sufficiently to perform the duties of the position. American Sign Language or Braille may also be considered as acceptable forms of communication.
  • Persons with mental or physical disabilities are eligible as long as they can perform the essential functions of the job after reasonable accommodation is made to their known limitations. If the accommodation cannot be made because it would cause the employer undue hardship, such persons may not be eligible.
  • Codes: X98- GJB 05/12/07