CHILD SUPPORT SPECIALIST 2

Code: 61972 Unknown Unknown

Official job specification

The text below is the official specification published by the New Jersey Civil Service Commission. The plain-language summary and analysis above are derived from it by NJ Civil Service Navigator. Source: the official specification page at NJ CSC.

Definition

Under the direction of a Child Support Specialist 3, or a higher level supervisory official in the Office of Child Support Services, Department of Human Services, is responsible for supervising and performing activities related to the child support program, including but not limited to, paternity and order establishment, court processing, medical support and enforcement; ensure program compliance and performance; promote and coordinate statewide use of the child support information management system; maintain, monitor, assess, implement and/or improve processes and procedures to meet established program goals and objectives. Acts as a liaison between the agency and other public or private organizations; does other related duties as required.

Examples of work

Provide technical and /or program assistance to internal and external child support program partners. Conduct field visits as requested, required or identified through assessment, to internal units and external stakeholders to facilitate, promote and coordinate uniformity in program compliance, performance and statewide use of the child support information management system (NJKiDS). Assign, instruct, plan and supervise the work and performance of a Child Support Specialist 3, trainee or other employees assigned to the unit. Collect, analyze and disseminate information from field visits, meetings, special projects, reviews and / or audits to appropriate parties and make recommendations for system or business process improvements. Conduct compliance and performance audits on a regularly scheduled basis. Monitor programs, projects, contracts, or grants for compliance and performance based on current agency standards or state /federal regulatory requirements. Calculate, analyze and interpret descriptive statistical reports/information and interpret, design and prepare applicable charts, graphs with conclusions and recommendations. Analyze collection statistics regularly to determine the effectiveness of the system and ensure maximum collection. Compiles data required for federal and state reports and disseminate as appropriate or required. Supervise work operations and/or functional programs and has responsibility for effectively recommending the hiring, firing, promoting, and demoting and/or disciplining of employees. Develop, implement and / or coordinate training and public relations activities for a variety of end users and partners. Evaluates the program based on its set objectives, policies, and procedures. Cooperate with other agency staff to develop operational policies and procedures to meet the requirements of federal and state regulations. Review, analyze and comment on child support federal and state legislation, and field, management, and fiscal reports which relate to specific program areas to identify problematic areas. Prepare reports defining these problems, and recommend remedial action. Make recommendations to ensure compliance with court orders for data reliability and meeting Federal guidelines Review and analyze proposed, new and current federal/state laws, regulations, and court rule relating to specific child support and other related programs administered by the agency to determine and evaluate the subsequent impact on operations and systems. Identify service areas requiring new and/or revised policies and procedures based on enhanced system functionality; advise appropriate administrative staff of impact on program operations; prepare draft material to effect new or revised policies and procedures. Review, analyze, and comment on issues/concerns related to parenting time/visitation case initiation, order establishment, judicial and court processes, enforcement, financials, case management, reporting and parent locating to identify problematic system areas, prepare reports defining these problems, and recommend remedial action. Monitors and ensure statewide compliance of policies and procedures. Review and analyze case processing, from intake to disposition, for adherence to Federal and State laws, rules, and regulations. Provides detailed review, analysis, and troubleshooting of child support data user tickets. Attend and participate in Operation Support Group meetings. Develop and draft change requests as needed and consult with program staff, developers, testers, and other project staff or agency staff as needed to ensure ongoing service delivery and program performance. Develops system use instructions/procedures for child support data users and agencies providing services to achieve effective integration of services and avoid duplication of effort; identify problem areas in the delivery, administration, implementation, or integration of program activities and cooperates in a mutual effort to resolve these problems. Assist in developing appropriate programs and plans in effecting a complete review process for the child support program in accordance with state and federal guidelines. Monitor federal and state policies, regulations, laws, rules and administrative orders for compliance or changes. Assists in drafting new formats for manuals, correspondence, reports, program instructions or other written materials. Advise and consult with child support agencies, child support data users and established performance workgroups as well as associated service delivery workgroups impacting the child support program business processes and performance on the following topics: a) federal and state laws and court rules and case laws and regulations appropriate to their areas of expertise or responsibility as they affect services; b) program policies and procedures appropriate to their area of expertise or responsibility; c) materials and recommendations they provided to or about system functionality, and d) delivery and maintenance of services and assistance. Provide customer service through contact center activities and correspondence. Research complex cases to ensure compliance with laws, rules and regulations Analyze case histories, as required, during customer service inquiries, investigations, or requested audits. Explain the child support program and research and provide case information; and answers questions from callers. Respond to inquiries and complaints from the general public, child support enforcing agencies outside state government, and others regarding child support processes and activities. Update and Maintain the Intergovernmental referral guide and other similarly required contract matrices. Perform enforcement functions requiring research, collaboration with internal and external stakeholders, written and phone communication and provide customer service. Compile documentation for legal proceedings and recommend and approve actions and decisions on certain appeals. Correct discrepancies in records, accounts, evaluate refund or credit requests and recommends adjustments in client billings. Recommend investigations of alleged inappropriate actions, possible fraud, or violations and apply established security procedures and guidelines. Coordinate liaison activities between the agency and other public and private organizations to maximize the effective and efficient utilization of resources. Update and maintain various databases that support the efficient management of staffing and computer inventories. Update and maintain the NJKiDS Other Party Table to ensure accuracy of data for employers, health care providers, insurers and financial institutions. Conduct functional NJKiDS user acceptance testing to validate or uncover in new or revised functionality defects and operational issues. Answer inquiries from NJKiDS child support data users, explains functions and provides technical assistance in the use and application of NJKiDS features to support the operation of the child support program. Research and validate system requests. Reviews regulations and policies for various programs and related systems; consults operational staff NJKiDS, and program specialists to ensure that implementation of active or planned new functionality is in accord with directives. Monitors and reviews data to analyze, identify problems and develops corrective or remedial action for NJKiDS . Assist in the preparation and review of Requests for Proposals (RFPs), waivers, or procurement documents or contracts in consultation with fiscal or interagency officials. May supervise activities through periodic reviews to ensure uniform statewide system implementation and consistency in functional design, program policies, procedures, and regulations per Federal laws and regulations. Design and draft informational materials including user instructions, stand operating procedures and other program instructions. Prepare reports, correspondence, and statistical material to carry out assigned tasks. Make presentations at meetings, conferences, and training sessions. Process various types of correspondence and other written materials and determine appropriate disposition. Maintain efficient, accurate and secure record keeping according to Department, State and/ or Federal regulations. Will be required to learn to utilize various types of electronic and/or manual recording and information systems used by the agency, office, or related units.

License

Appointee will be required to possess a driver's license valid in New Jersey only if the operation of a vehicle, rather than employee mobility, is necessary to perform the essential duties of the position.

Knowledge, skills and abilities

Knowledge of the responsibilities, functions, and objectives applicable to child support programs. Knowledge of methods used to conduct investigations and surveys. Knowledge of problems likely to be encountered in the development and monitoring of child support programs. Knowledge of the techniques used to evaluate and interpret statistical and other forms of information/data. Knowledge of principles, methods, and procedures used to evaluate program activities. Ability to interpret and apply information on federal programs, laws, rules, regulations, policies, standards and procedures applicable to the child support programs administered by the agency. Ability to define work flow or business processes. Ability to effectively communicate with others. Ability to maintain favorable public relations. Ability to give suitable assignments and instructions to employees and supervise their work performance. Ability to comprehend all applicable rules and standards regarding handling, use, safeguarding, disclosure and incident reporting of classified a'40' colspan='9' valign='bottom'> This job specification is for government use only. Salary range is only applicable to state government. Local salaries are established by individual local jurisdictions. 7/26/2014

Note

The examples of work for this title are for illustrative purposes only. A particular position using this title may not perform all duties listed in this job specification. Conversely, all duties performed on the job may not be listed. Applicants must meet one of the following or a combination of both experience and education. Thirty (30) semester hour credits are equal to one (1) year of relevant experience. Six (6) years of professional experience in the analysis, development, implementation, coordination and/or monitoring of operating procedures and/or programs related to child support, child welfare, or probation in a social welfare, criminal justice, or other agency administering such programs, one (1) year of which must include child support programs. OR Possession of a Bachelor's degree from an accredited college or university; and two (2) years of the above-mentioned professional experience, one (1) year of which must include child support programs. OR Possession of a Master's degree in sociology, counseling, psychology, public administration, criminal justice, or social work; and one (1) year of the above-mentioned professional experience, one (1) year of which must include child support programs. "Professional experience" refers to work that is creative, analytical, evaluative, and interpretive; requires a range and depth of specialized knowledge of the profession's principles, concepts, theories, and practices; and is performed with the authority to act according to one's own judgement and make accurate and informed decisions.