JUDICIARY OF THE STATE OF NEW JERSEY (Code 77212C)

Code: 77212C Unknown Unknown

Official job specification

The text below is the official specification published by the New Jersey Civil Service Commission. The plain-language summary and analysis above are derived from it by NJ Civil Service Navigator. Source: the official specification page at NJ CSC.

Definition

A position in the Judiciary Case Processing Band Court Services Officer Track, both on-site and remotely, performs case management and intake functions; makes recommendations; screens cases for referral to complementary dispute resolution programs; reviews cases to identify discovery and/or case management needs; creates and maintains credible calendars for trials, arbitration hearings and other court proceedings; conducts investigations and prepares reports; collects court-ordered payments; monitors and enforces conditions of programs and/or court order; provides access to social services to assist in rehabilitation of law offenders; and/or makes recommendations for alternate dispute resolution, adjudication, rehabilitation planning and treatment of offenders, including conditional release, substance abuse treatment, and education and employment stipulations. This track is used to classify positions in the central office and in the vicinage Civil Divisions and Pretrial Services Units.<

Examples of work

Level 1 Annotate calendars with additional information required by judges Answer questions posed by judges, the public, clients, customers, complainants, co-workers, subordinates, stakeholders and/or supervisors Collect and/or maintain statistics or data to generate reports Compile records or other written materials Compose routine correspondence, such as form letters or standard replies to inquires Conduct investigations Determine status of complaints in accordance with established procedures or regulations Document how work is performed Explain judiciary policies or procedures Gather relevant facts pertaining to case Greet customers, clients or visitors Inform managers about clients'/customers' work progress or related matters Interview court users and document acquired information; identify specific needs and available options and/or resources Investigate clients' or customers' personal or legal history Maintain electronic or hard copy records, files, or other materials Moderate virtual proceedings; for example, send virtual invitations for proceedings, provide general instructions to the participating parties and control the virtual proceeding and locations of parties within the main proceeding and various breakout rooms Monitor casework flow Monitor clients' or customers' payment pattern of court ordered payments Monitor location of clients or customers Operate electronic or manual information systems and equipment Participate in team/work unit meetings Prepare investigative fact-finding reports Provide information to Judges, outside agencies, attorneys, court users, co-workers or community organizations Provide quality customer service to court users and/or internal customers Provide cross-training to co-workers; for example, demonstrate to other staff how you perform your work Review clients' or customers' records Review documents submitted to the court for compliance with court rules and approved practices Schedule meetings, appointments, interviews and other activities necessary for accomplishing job assignments Verify addresses, employment, or community contacts of prospective probationers, program participants or obligees Verify authenticity or validity of documents Verify clients' or customers' eligibility for assistance Verify clients' or customers' information Verify entered data against source documents Write case notes or draft other case related correspondence Level 2 Act as a liaison and/or establish working relationships with divisions, vicinages or other outside organizations Adhere to and apply statutes, court rules, case law, manuals or policies for cases related to clients or customers Advise justices, judges, management, committees, conferences and/or members of a tribunal on legal or case issues Analyze case and party histories Analyze case processing and/or bail from intake through disposition Analyze cases in accordance with existing laws, regulations or professional practices Approve continuances or adjournments in adherence to state or local division riles or practices Assemble case files, documents or exhibits for hearings, trials or meetings Assist parties, attorneys and jurors participating in virtual or in-person proceedings Check written reports for completeness and accuracy Collect court ordered payments Complete subpoenas, writs, or other related legal documents Conduct pre-court conferences Coordinate activities between or among agencies or other government or enforcement units Coordinate the attorneys' availability or readiness for hearings, trials and other court events Draft correspondence, reports, memos or proposals Examine transcripts, case files, records or other materials to determine issues or sufficiency of evidence for certification and/or recommendations Gather affidavits, evidence, evaluations or other materials for hearings or trials Identify clients' or customers' case management needs or areas of concern Inform clients or customers of available agency support programs or services Inform litigants on the procedures related to case management Interpret and/or analyze accounting, financial, statistical or other data Manage case flow and/or monitor outcomes Monitor terms of services and/or conditions in compliance with court orders Prepare cases for hearing Prepare court orders Prepare reports of findings from research Prepare technical, statistical, financial, or evaluation reports Prepare trial notices and/or calendars Prioritize cases Recommend appropriate court orders for submission to the courts Recommend cases to court for adjudication or other dispute resolution mechanism Recommend improvements in operating procedures, programs, standards, work processes, or administrative practices Recommend procedures to ensure compliance with court orders Recommend strategies for case progression and meeting case management goals Refer individuals to appropriate federal, state, county or local agencies Respond to attorney, litigant or citizen complaints Review case status with judges, managers or supervisors Review court activities for compliance with procedures, laws, court rules, or administrative directives Review financial information in accordance with policies and procedures and/or system and auditing requirements Review trial or other calendars for appropriate calendar balance Review trial or other calendars for completeness or accuracy Screen and assign cases to appropriate track or event Write reports for the court on which judicial determinations will be based NOTE: The following additional Level 2 tasks pertain only to AOC ISP/JISP and vicinage Pretrial Services Level 2 and above: Advise the families or guardians of clients or customers on court processes or procedures Arrange for clients' or customers' admission or discharge into/from facilities Arrange for clients' or customers' enrollment into training or educational programs Arrange for necessary testing of clients or customers Collect samples or specimens to test for alcohol or substance abuse Conduct consent conferences for parents, guardians, and extended family members on such issues as child support, custody, or visitation rights Conduct home assessments, visits and inspections Conduct risk assessments Consult with clients' or customers' treatment team Coordinate evaluations with external agencies/providers Determine the existence of a crisis situation for a client, customer and/or defendant requiring professional intervention Develop treatment and rehabilitation, including drug treatment, plans for clients or customers through community contacts Discuss marital or other relationship problems and available resources with clients or customers Discuss substance abuse issues with clients or customers Explain conditions of program, probation or community service Maintain department issued equipment and/or assigned fleet vehicle May place electronic monitoring devices on clients/customers in accordance with state law and department policy Monitor clients' or customers' treatment progress Oversee progress of adult or juvenile offenders in complying with court ordered terms of probation or program and in counseling recommendations Present facts of case at hearings or court proceedings Provide guidance to clients or customers with personal problems or specific needs, for example, social, emotional, financial, vocational, rehabilitative Provide guidance to the families or guardians of clients or customers, including recommendation of treatment programs and counseling alternatives Provide testimony as an officer of the court Recommend alternative living arrangements for juvenile or adult clients or customers Recommend enforcement of federal, state, county or local laws according to client's compliance to terms of probation or program Recommend incarceration of violators of probation or program Recommend social service agencies or community organizations to clients or customers Recommend therapeutic or rehabilitative placements Recommend treatment, including drug treatment, programs for clients or customers through community contacts Refer clients to employment-related services Review case status with judges, managers and/or supervisors Review clients' or customers' probation, program and/or community service violations Summarize dispositions, interrogatories or testimony Utilize sanctions and incentives with clients Utilize evidence-based practices Level 3 Conduct financial audits for accuracy, compliance or legitimacy following standards to maintain security or confidentiality Coordinate work activities of unit or team members Direct and/or coordinate work between units or teams Give advice or assist staff or team members with work in progress Provide structured training NOTE: The following additional Level 3 tasks pertain only to AOC ISP/JISP and vicinage Pretrial Services Level 3 and above: Determine clients' or customers' treatment objectives Discuss specialized treatment or supervision with adult and/or juvenile clients or customers as needed Evaluate clients or customers with more complex or chronic problems Facilitate crisis intervention counseling Facilitate group counseling sessions Facilitate individual counseling sessions Identify barriers to successful completion of program and develop potential solutions Identify intervention points and develop strategies for resolution Participate in the development of operational programs, procedures, practices and standards Serve on committee(s) or task force(s) Work with stakeholders to address the needs of clients Level 4 Act as lead worker to team members or other non-subordinates in assigned tasks Design case management processes Evaluate case management systems to offer suggestions or solutions to existing problems Manage and oversee a caseload of high risk, chronic or acute offenders requiring intensive supervision Mentor and coach clients or customers Mentor and coach staff; provide direction and feedback Provide higher level technical advice and/or expertise to staff, peers or management Resolve disputes, conflicts or problems regarding programs or services<

Requirements

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Education

Levels 1, 2, 3 and 4 Graduation from an accredited college or university with a bachelor's degree.<

Experience

Level 2 For case management positions in the central office Clerks' Offices and in the vicinage Civil Divisions and Pretrial Services Units: One year of paraprofessional experience in case management involving gathering, reviewing and verifying case-related information which shall have included one or more of the following: conducting investigations, monitoring casework flow, interviewing clients or customers for needed information, preparing investigative fact-finding reports and/or writing case notes or other case-related correspondence. For AOC Probation Division ISP/JISP positions: One year of paraprofessional experience in case management in the field of probation or community development. Level 3 Two years of professional experience in case management involving gathering and analyzing case-related information which shall have included the exercise of judgment and discretion, and one or more of the following: reviewing cases to identify case management and discovery needs, coordinating with judges and/or attorneys to resolve case issues, and/or preparing reports of findings and recommendations. Level 4 Four years of professional experience in casework involving supervising offenders, and one or more of the following: gathering and analyzing case-related information; determining client needs; providing access to social services, therapeutic interventions, or rehabilitative assistance; and/or preparing reports of findings and recommendations.<

License

Appointees will be required to possess a driver's license valid in New Jersey only if the operation of a vehicle is necessary to perform essential duties of the position. Title Level Title Description Title Code Svc Week Year 1 Court Services Officer Trainee (U) 35 12 1 Court Services Officer Trainee Bilingual (U) 35 12 2 Court Services Officer 1 (U) 35 12 2 Court Services Officer 1 Bilingual (U) 35 12 2 Court Services Officer 1 (U) 40 12 3 Court Services Officer 2 (U) 35 12 3 Court Services Officer 2 Bilingual (U) 35 12 4 Court Services Officer 3 (U) 40 12 Effective Date: 10/4/2025

TRACK

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LEVEL SUMMARY

Level 1 - Trainee (Court Services Officer Trainee): As a trainee, receives on-the-job training in case management and intake functions, preparing reports, and making recommendations to the court in order to adequately perform the functions of a Court Services Officer 1. Level 2 - Basic Professional (Court Services Officer 1) : Employees at this level perform case management and intake functions. Screen and monitor cases. Prepare and analyze reports. Make recommendations to the court. In the Administrative Office of the Courts (AOC) Probation Division Intensive Supervision Program (ISP)/Juvenile Intensive Supervision Program (JISP), also supervise participants residing in treatment or residential facilities; assist in developing community sponsors, network teams, group and individual community service sites and employment opportunities for clients; verify curfews, treatment and community service attendance; and coordinate volunteer services of program graduates. In vicinage Pretrial Services, also monitors and enforces conditions of program and/or court order pre-adjudication. Level 3 - Journey Professional (Court Services Officer 2 ): Employees at this level perform case management and intake functions in the central office divisions and courts and vicinage Pretrial Services. Screen and monitor cases. Prepare and analyze reports. Make recommendations to the court. Handle higher level complex caseload and responsibilities. May advise staff or team members on work in progress. In vicinage Pretrial Services, also monitors and enforces conditions of program and/or court order of higher risk defendants pre-adjudication. Level 4 - Mastery Professional (Court Services Officer 3) : Employees at this level performs case management functions in the Administrative Office of the Courts (AOC) Probation Division Intensive Supervision Program (ISP)/Juvenile Intensive Supervision Program (JISP) only. Conduct high impact investigations and prepare responses; supervise, monitor and enforce conditions of the program and/or court order of a high-risk, chronic or acute client population post-adjudication. Provide technical advice and expertise on policy, procedures, special programs, and case management processes. May act as mentor or lead worker. NOTE: The above summary and following examples of work are for illustrative purposes only. Any one position may not include all of the tasks listed, nor do the examples cover all of the duties, which may be performed. Tasks are cumulative; higher level include the tasks associated with lower. Positions may be assigned higher-level tasks or duties outside their designated band, provided these assignments are consistent with established classification standards and do not warrant reclassification of the position in accordance with those established standards.<

COMPETENCIES

NOTE: The following competencies are cumulative in nature. For example, lower-level competencies are prerequisite to higher levels. Level 1 Attention To Detail - Thorough when performing work and conscientious about attending to detail. Customer Service - Committed to providing quality services. Works with clients and customers to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations. Knows about available products and services. Flexibility - Open to change and new information; adapts behavior or work methods in response to new information, changing conditions, or unexpected obstacles. Information Management - Identifies a need for and knows where and how to gather information. Organizes and maintains information or information management systems. Integrity and Honesty - Contributes to maintaining the integrity of the organization. Displays high standards of ethical conduct and understands the organization's standards, including confidentiality in court operations, when appropriate, and the impact of violating these standards on an organization, self, and others. Trustworthy. Interpersonal Skills - Shows understanding, respect, collegiality, courtesy, tact, empathy, cooperation, concern, and politeness to others. Develops and maintains effective relationships with others which may include effectively dealing with individuals who are difficult, hostile, or distressed. Relates well with people from varied backgrounds and different situations. Sensitive to cultural diversity, race, gender, disabilities, and other individual differences. Participates fully in team activities. Models pro-social behavior in interactions with participants. Knowledge Retention - Recalls information that has been presented previously. Oral Communication - Effectively communicates information, for example, ideas or facts, to individuals or groups, taking into account the audience and nature of the information, for example, technical, sensitive, or controversial. Makes clear and convincing oral presentations. Listens to others, attends to nonverbal cues, and responds appropriately. Organizational Awareness - Knows the organization's mission and functions, and how social, political, organizational and technological systems work and operates effectively within them, including the policies, procedures, rules and regulations of the work or organization. Perceptual Speed - Quickly and accurately sees detail in words, numbers, pictures, and graphs. Public Safety and Security - Knowledgeable of investigation and inspection techniques and the rules, regulations, precautions, and prevention techniques for the protection of people, data, and property. Reading Comprehension - Understands and interprets written material, including technical material, rules, regulations, instructions, reports, charts, graphs or tables. Applies what is learned from written material to specific situations. Self-Management - Sets well-defined and realistic personal goals. Displays a high level of initiative, effort, and commitment towards completing assignments in a timely manner. Works with minimal supervision. Motivated to achieve. Demonstrates responsible behavior. Teamwork - Encourages and facilitates cooperation, pride, trust, and group identity. Fosters commitment and team spirit. Works with others to achieve goals. Technical Application - Uses machines, tools, or equipment effectively. Uses computers and computer applications to analyze and communicate information in the appropriate format. Written Communication - Composes correspondence, reports and other written material that is clear, concise, well organized and understood by recipient. Recognizes and uses correct grammar, punctuation, and spelling. Communicates information, for example, facts, ideas, or messages, in a succinct and organized manner. Produces written information which may include technical material that is appropriate for the intended audience. Level 2 Conflict Management - Manages and resolves conflicts, confrontations, and disagreements in a positive manner which minimizes negative impact. Economics and Accounting - Knowledgeable of economic and accounting principles and practices, with technical competence in credit and collections. Legal, Government and Jurisprudence - Knowledgeable of laws, legal codes, legal documents, court procedures, precedents, legal practices, government regulations, executive orders, agency rules, and government organization and functions. This generally includes court rules, practices and procedures, and rules of evidence. Mathematical Reasoning - Performs computations, such as addition, subtraction, multiplication and division correctly using whole numbers, fractions, decimals and percentages. Solves practical problems by applying a variety of mathematical and statistical techniques. Problem Solving - Identifies problems. Determines accuracy and relevance of information. Uses sound judgment to generate and evaluate alternatives, and to make recommendations. Reasoning - Identifies rules, principles, or relationships between facts, data and other information. Asks pertinent questions to acquire needed information. Analyzes information and makes logical inferences or draws accurate conclusions. Stress Tolerance - Deals calmly and effectively with high stress situations, for example, tight deadlines, hostile individuals, emergency situations, dangerous situations. Technical Competence - Uses knowledge that is acquired through formal training or extensive on-the-job experience to perform one's job. Works with, understands, and evaluates technical information related to the job. Advises others on technical issues. This includes knowledge in Human Services, Probation, Court Practices and Procedures, Civil Law, Criminal Law, Rules of Evidence, Legal Research and/or Social Casework. Continues to acquire new knowledge to perform assigned tasks as technology evolves. NOTE: The following Level 2 competencies apply only to AOC ISP/JISP and vicinage Pretrial Services: Psychology - Knowledgeable of human behavior and performance in various contexts, mental processes, or the assessment and treatment of behavioral and affective disorders. Maintains the boundaries of the dual role relationship, for example supervision and rehabilitation. Therapy and Counseling - Knowledgeable of diagnosis and treatment of physical and mental ailments, and career guidance. Level 3 Client Orientation - Anticipates and meets the needs of clients. Achieves quality end products. Committed to improving services. Economics and Accounting - Knowledge of economic and accounting principles and practices, with technical competence in the analysis and reporting of financial data. Education and Training - Knowledge of teaching, training, research, making presentations, lecturing, testing, and other instructional methods. Influencing/Negotiation - Persuades others to accept recommendations, cooperate, or change their behavior. Works with others towards agreement. Negotiates to find mutually acceptable solutions. Planning and Evaluating - Organizes work, sets priorities, and determines resource requirements. Determines short- or long-term goals and strategies to achieve them. Coordinates with other organizations, or parts of the organization, to accomplish goals. Monitors progress and evaluates outcomes. Teaches Others - Helps others learn through formal or informal methods. Identifies training needs. Provides constructive feedback. Coaches others on how to perform tasks. NOTE: The following competencies apply only to AOC ISP/JISP Level 4 positions: Level 4 Creative Thinking - Develops new insights into situations and applies innovative solutions to effectuate improvements or to resolve problem. Designs strategies as necessary where established methods and procedures are inapplicable, ineffective, inefficient or unavailable. Decision Making - Makes sound, well-informed, and objective decisions. Perceives the impact and implications of decisions. Commits to action, even in uncertain situations, to accomplish organizational goals. Recommends, devises, and/or implements change. Effectively deals with ambiguity. Leadership - Influences, motivates, and challenges others. Adapts leadership style to a variety of situations. Visualization - Mentally organizes and processes symbols, pictures, graphs, objects or other information, for example, visualizes a building from a blueprint or sees the flow of work activities from reading a work plan.<

SUBSTITUTION

Level 1 Current New Jersey Judiciary employees who do not possess the required education may substitute: · Additional paraprofessional and/or professional experience in case management involving gathering and analyzing case-related information which shall have included the exercise of judgment and discretion, and one or more of the following: reviewing cases to identify case management and discovery needs, coordinating with judges and attorneys to resolve case issues, and/or preparing reports of findings and recommendations. This experience may be substituted on a year-for-year basis with one year of such experience being equal to 30 semester hour credits. · An associate degree from an accredited college or university and two years of additional paraprofessional or professional experience as described above. Levels 2, 3 and 4 Applicants who do not possess the required education may substitute additional paraprofessional or professional experience on a year-for-year basis with one year of such experience being equal to 30 semester hour credits. An associate degree from an accredited college or university and two years of additional paraprofessional or professional experience may be substituted for a bachelor's degree . Levels 3 and 4 A master's degree from an accredited college or university may substitute for one year of experience. Advancement Level 1 Appointees who successfully complete the twelve-month training period will be eligible for advancement to the Court Services Officer 1 title.<