NJ Civil Service Navigator

FIELD REPRESENTATIVE CITIZENS COMPLAINTS

Code: 01809 Local Competitive

To land Field Representative Citizens Complaints in New Jersey you go through the competitive route: you sit an announced exam and the score puts you on the eligible list agencies hire from.

The one gate is 1 year of relevant experience.

How to apply

This title is filled by competitive examination.

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Where this title is used

Field Representative Citizens Complaints is a local service title. It is filled by the counties, municipalities, authorities and other employers that have adopted civil service under Title 11A, not by State departments. Those employers set pay by ordinance or contract rather than from a State salary schedule, which is why most local titles carry no salary range here.

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Official job specification

The text below is the official specification published by the New Jersey Civil Service Commission. The plain-language summary and analysis above are derived from it by NJ Civil Service Navigator. Source: the official specification page at NJ CSC.

Definition

Under direction, performs the field and office work involved in resolving citizen complaints and problems against public and private agencies; does related work as required.

Examples of work

  • Receives, reviews, and records the complaints and problems of citizens, and refers them to the appropriate public or private agency for resolution.
  • Follows up on those complaints or problems which have not been acted upon with the agency to which referred.
  • Reviews prior complaints to ascertain whether a recurrency or regular pattern of the complaint exists.
  • Performs the necessary field work to confirm and/or clarify the nature of the complaint or problem.
  • Interviews people in the field or in the office to elicit full information concerning the problem or grievance.
  • In the field, makes visual inspection and gathers factual information concerning citizen complaints and gives testimony in court regarding observations.
  • May attend meetings with citizen groups, municipal, county, federal, and private agency officials to discuss the goals and score of programs, problems relating to the programs, and methods of better cooperation and communication among said bodies.
  • Attends and speaks at public meetings to explain programs and to elicit views concerning social problems affecting the community.
  • Initiates various self help campaigns and may arrange for the publicity for these campaigns.
  • Assists in the organizing of community groups to bring problems to the attention of local officials.
  • Prepares suitable and comprehensive reports.
  • Prepares correspondence.
  • Maintains necessary records and files.
  • Will be required to learn to utilize various types of electronic and/or manual recording and computerized information systems used by the agency, office, or related units.

Experience

One (1) year of field work for a community organization and/or in a public or private social agency, or one (1) year of experience in conducting field investigations which shall have involved the gathering of data and the compiling of data into meaningful reports.

License

Appointees will be required to possess a driver's license valid in New Jersey only if the operation of a vehicle, rather than employee mobility, is necessary to perform essential duties of the position.

Knowledge, skills and abilities

  • Knowledge of the problems involved in maintaining harmony among all groups of people.
  • Knowledge of the functions, responsibility, and organization of local government.
  • Knowledge of state, county, public, and private resources available to communities.
  • Knowledge of the methods most likely to be effective in securing the active good will and cooperation of government agencies, civic, business, and other interested groups and organizations.
  • Knowledge of the problems and conditions to be encountered in blighted and sub-standard neighborhoods.
  • Knowledge of the preparation of reports and of maintaining suitable records and files.
  • Ability to communicate with a variety of people.
  • Ability to speak effectively before a large group of people.
  • Ability to write informative, clear, and concise letters and reports.
  • Ability to collect, analyze, and interpret data.
  • Ability to work effectively with associates and other groups and individuals engaged in or concerned with the work of government or civic programs.
  • Ability to use tact and courtesy in making investigations and to observe significant conditions.
  • Ability to learn to utilize various types of electronic and/or manual recording and information systems used by the agency, office, or related units.
  • Ability to read, write, speak, understand, or communicate in English sufficiently to perform the duties of this position. American Sign Language or Braille may also be considered as acceptable forms of communication.
  • Persons with mental or physical disabilities are eligible as long as they can perform the essential functions of the job after reasonable accommodation is made to their known limitations. If the accommodation cannot be made because it would cause the employer undue hardship, such persons may not be eligible.

Note

The definition and examples of work for this title are for illustrative purposes only. A particular position using this title may not perform all duties listed in this job specification. Conversely, all duties performed on the job may not be listed.