HOSPITAL CREDIT INVESTIGATOR
Hospital Credit Investigator is a competitive local-government title, the kind you test for: the exam result, not a hiring manager's pick, decides where you land in line.
What it takes is 2 years of relevant experience.
How to apply
This title is filled by competitive examination.
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Hospital Credit Investigator is a local service title. It is filled by the counties, municipalities, authorities and other employers that have adopted civil service under Title 11A, not by State departments. Those employers set pay by ordinance or contract rather than from a State salary schedule, which is why most local titles carry no salary range here.
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Official job specification
The text below is the official specification published by the New Jersey Civil Service Commission. The plain-language summary and analysis above are derived from it by NJ Civil Service Navigator. Source: the official specification page at NJ CSC.
Definition
Under direction, performs field and office investigation work involved in collecting delinquent patient accounts; does other related duties as required.
Examples of work
- Investigates financial status of patients or their responsible relatives for the purpose of receiving payment of delinquent accounts.
- Secures information relevant to patient's financial status such as name of employer, salary, references, and financial obligations.
- Evaluates financial status and determines payment schedule based on ability to pay and the hospital collection policy.
- Accepts payments and issues receipts.
- Recommends the placement of liens.
- Makes recommendations as to referral of delinquent accounts to the legal unit or collection agency for collection.
- Investigates wills, letter of administration, insurance policies, and assets to determine ability to pay.
- Speaks with patients or their responsible relatives to obtain voluntary compliance.
- Attempts to locate patients whose accounts are delinquent and who have moved without leaving forwarding addresses.
- May appear in court to offer testimony.
- Arranges partial payment plans.
- Prepares correspondence.
- Prepares reports.
- Maintains essential records and files.
- Will be required to learn to utilize various types of electronic and/or manual recording and information systems used by the agency, office, or related units.
Experience
Two (2) years of experience in field investigations or collections.
License
Appointees will be required to possess a driver's license valid in New Jersey only if the operation of a vehicle, rather than employee mobility, is necessary to perform essential duties of the position.
Knowledge, skills and abilities
- Knowledge of collection work, hospital services and rates, and policies related to collection activities.
- Ability to carry out credit policies to prevent monetary loss.
- Ability to maintain favorable relations with patients and their relatives.
- Ability to deal tactfully and courteously with patients.
- Ability to make independent decisions.
- Ability to prepare reports.
- Ability to establish and maintain essential records and files.
- Ability to utilize various types of electronic and/or manual recording and information systems used by the agency, office, or related units.
- Ability to read, write, speak, understand, and communicate in English sufficiently to perform the duties of this position. American Sign Language or Braille may also be considered as acceptable forms of communication.
- Persons with mental or physical disabilities are eligible as long as they can perform the essential functions of the job after reasonable accommodation is made to their known limitations. If the accommodation cannot be made because it would cause the employer undue hardship, such persons may not be eligible.
Note
The definition and examples of work for this title are for illustrative purposes only. A particular position using this title may not perform all duties listed in this job specification. Conversely, all duties performed on the job may not be listed.