RADIO DISPATCHER

Code: 02958 Local Competitive

Official job specification

The text below is the official specification published by the New Jersey Civil Service Commission. The plain-language summary and analysis above are derived from it by NJ Civil Service Navigator. Source: the official specification page at NJ CSC.

Definition

Under supervision during an assigned tour of duty, records telephone communications and receives and relays radio messages to various vehicles and to concerned personnel; does other related duties as required.

Examples of work

• Operates a radio at the control point of a radio communications system.
• Transmits and receives communications essential to official activities in accord with Federal Communications Commission regulations/policies, maintaining confidentiality of security assignments.
• Transmits and receives communications directly related to public safety and protection of life and/or property.
• Receives complaints and information concerning problems that occur.
• Maintains an accurate record of all incoming/outgoing communications.
• Performs subsidiary clerical work including reviewing/checking work reports for correctness and completeness; sorting/indexing vouchers, requisitions, or other materials either numerically, alphabetically, or using other predetermined classifications; assembling/sorting materials for distribution; maintaining employee time records; opening, time stamping, sorting, and numbering mail; and maintaining records of equipment transfers.
• May make entries, inquiries, cancellations, and modifications of records in various systems and databases such as the National Crime Information Center (NCIS), State Crime Information Center (SCIC), Stolen Vehicle File, Stolen License Plate File, Stolen Missing Gun File, Stolen Article File, Wanted Persons File, Counterfeited or Missing Securities File, Stolen Boat File, Hazardous Material database, Hospital Status Files, etc.
• May receive and answer telephone, radio and/or video display inquiries of the NCIC and the SCIC for law enforcement agencies of the State.
• May respond to inquiries regarding the application of regulations or policies.
• May be required to monitor security cameras or other related security equipment.
• Requests police, fire or medical units to areas where needed.
• Where it is required, may do keyboarding which is uncomplicated and does not require speed.
• Prepares and maintains records of calls.
• Maintains records and files.
• Will be required to learn to utilize various types of electronic and/or manual recording and information systems used by the agency, office, or related units.

Experience

Six (6) months of experience in radio dispatching or work involved in the operation of radio and telephone equipment.

Possession of a Commercial Radio Operator Permit/License of any level issued by the Federal Communications Commission may be substituted for the above experience.

License

Appointees will be required to possess a driver's license valid in New Jersey only if the operation of a vehicle, rather than employee mobility, is necessary to perform the essential duties of the position.

Knowledge, skills and abilities

Knowledge of Federal Communication Commission rules, regulations, and policies required to operate a short wave radio system. Knowledge of the operation of radio and telephone equipment. Ability to carry out oral and written directions. Ability to recognize and report situations/conditions which are potentially dangerous. Ability to remain calm and decisive in emergency situations. Ability to perform repetitive operations including answering inquiries without loss of equanimity, patience, or courtesy. Ability to operate telephone and radio equipment in a department communications program. Ability to organize assigned telephone and radio dispatching work and develop effective work methods. Ability to perform tasks after receiving written or oral explanations and demonstrations. Ability to write accurate, comprehensive reports. Ability to work effectively with associates, superiors, and others. Ability to cooperate with supervisory officers to ensure that calls are sent accurately and promptly. Ability to maintain records and files. Ability to utilize various types of electronic and/or manual recording and information systems used by the agency, office, or related units. Ability to read, write, speak, understand, or communicate in English sufficiently to perform the duties of this position. American Sign Language or Braille may also be considered as acceptable forms of communication. Persons with mental or physical disabilities are eligible as long as they can perform essential functions of the job after reasonable accommodation is made to their known disabilities. If the accommodation cannot be made because it would cause the employer undue hardship, such persons may not be eligible. This job specification is applicable to the following title code(s) which are different work week or work month and/or variants of the job class title: Job Spec Code State, Local or Common Class of Service Work Week State Class Code Local Class Code Salary Range

Note

The examples of work for this title are for illustrative purposes only. A particular position using this title may not perform all duties listed in this job specification. Conversely, all duties performed on the job may not be listed. Appointments may be made to positions requiring bilingual skills. Bilingual in Spanish and English. SPECIAL SKILL Applicants must be able to read, write, speak, understand, or communicate in Spanish and English sufficiently to perform the duties of this position. LC N/A02-Bilingual In Spanish And EnglishLC N/A02- This job specification is for government use only. Salary range is only applicable to state government. Local salaries are established by individual local jurisdictions. 9/02/2017