RECEPTIONIST
New Jersey classifies Receptionist as non-competitive, which skips the exam-and-list step and turns on whether you meet the minimum requirements.
How to apply
This title is not filled by examination — agencies appoint directly.
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See where to apply for this title →Who employs this title
Receptionist is used at 3 independent authorities.
Independent authorities
| Employer | Employees |
|---|---|
| New Jersey Turnpike Authority | 1 |
| New Jersey Sports & Exposition Authority | 1 |
| New Jersey Schools Development Authority | 1 |
Where this title is used
Receptionist is a local service title. It is filled by the counties, municipalities, authorities and other employers that have adopted civil service under Title 11A, not by State departments. Those employers set pay by ordinance or contract rather than from a State salary schedule, which is why most local titles carry no salary range here.
Check whether an employer is a civil service jurisdiction · How local civil service works
State payroll and independent authority payroll are separate systems and are never merged. See data sources.
Official job specification
The text below is the official specification published by the New Jersey Civil Service Commission. The plain-language summary and analysis above are derived from it by NJ Civil Service Navigator. Source: the official specification page at NJ CSC.
Definition
Under the direction of a supervisory officer, receives callers, provides them with information, schedules appointments, and acts as liaison between department personnel and callers; does related work as required.
Examples of work
- Receives callers, determines their reasons for visiting the office, provides them with the required information according to department procedures and, as is possible, sees that the desired objectives are achieved.
- Notifies department personnel of callers' names and other relevant information and, when so instructed, schedules appointments.
- Answers the telephone and gives information.
- Sees that callers who have appointments with department staff caller's arrival.
- Receives, sorts and distributes incoming letters, packages and telegrams.
- Weighs, seals and stamps outgoing mail and packages.
- Refers complicated inquiries and/or callers who have come to the wrong office to the proper individual or unit.
- Sends telegrams.
- Performs varied clerical duties, including keyboarding, filing and checking and may act as a relief telephone operator when so required.
- Prepares uncomplicated reports.
- Keeps simple records and files.
- May be required to learn to utilize various types of electronic and/or manual recording and information systems sued by the agency, office, or related units.
License
Appointee will be required to possess a driver's license valid in New Jersey only if the operation of a vehicle, rather than employee mobility, is necessary to perform the essential duties of the position.
Knowledge, skills and abilities
Knowledge of department rules, regulations, policies, programs, functions, layout and personnel. Knowledge of the functions and responsibilities of the unit and of the approved methods of providing information to the public. Knowledge of the names and professional status of persons calling frequently at the office. Knowledge of office deadlines, routines, schedules and procedures. Ability to meet and deal courteously and effectively with varied types of persons, some of whom may be bewildered or antagonistic. Ability to give information in person or over the telephone clearly, accurately and in accordance with department regulations and procedures. Ability to ascertain callers' reasons for coming to the office and to refer them to the proper individuals or organizations. Ability to schedule appointments accurately and to make certain that misunderstandings do not occur. Ability to learn to recognize faces and to remember names quickly and accurately. Ability to perform varied types of clerical tasks including the receipt, sorting, distributing, weighing, sealing and stamping of mail, keyboarding and filing. Ability to keep records. Ability to maintain records and files. Ability to learn to utilize various types of electronic and/or manual recording and information systems used by the agency, office or related units. Ability to read, write, speak, understand, or communicate in English sufficiently to perform the duties of this position. American Sign Language or Braille may also be considered as acceptable forms of communication. Persons with mental or physical disabilities are eligible as long as they can perform essential functions of the job afterreasonable accommodation is made to their known limitations. If the accommodation cannot be made because it would cause the employer undue hardship, such persons may not be eligible. This job specification is applicable to the following title code(s) which are different work week or work month and/or variants of the job class title: Job Spec Code State, Local or Common Class of Service Work Week State Class Code Local Class Code Salary Range
Note
The examples of work for this title are for illustrative purposes only. A particular position using this title may not perform all duties listed in this job specification. Conversely, all duties performed on the job may not be listed. NOTE: Appointments may be made to positions requiring bilingual skills. Bilingual in Vietnamese and English. SPECIAL SKILL Applicants must be able to read, write, speak, understand, or communicate in Vietnamese and English sufficiently to perform the duties of this position. Bilingual in Spanish and English. SPECIAL SKILL Applicants must be able to read, write, speak, understand, or communicate in Spanish and English sufficiently to perform the duties of this position. LN N/A01-Bilingual In Spanish And EnglishLN N/A01-Bilingual In English And VietnameseLN N/A01- This job specification is for government use only. Salary range is only applicable to state government. Local salaries are established by individual local jurisdictions. 4/19/1994