SENIOR RADIO DISPATCHER

Definition

Under direction, takes the lead over other radio dispatchers in receiving/relaying messages concerning public works or others services; does other related duties.

Examples of work

• Instructs, assigns, and reviews work of a small group of employees engaged in radio dispatching work.
• Dispatches buses for regular AM and PM routing and special assignment, school athletics and field trips and other events.
• Relays work orders to public works maintenance crews by means of a two-way radio.
• Receives telephone requests from public for services such as street repair, repair of traffic signals, erection of traffic barricades, and snow removal.
• Relays work orders, messages, and information to or from work crews, supervisors, field inspectors, Bus Drivers, Mechanics, and other bus maintenance personnel.
• Answers routine questions from the public and directs requests for other information to designated personnel.
• Maintains daily log of work orders, messages, routing schedules or changes or reports received and relayed.
• Contacts substitute bus driver's for emergencies that may occur.
• Takes the lead and oversees activities of other radio dispatchers in all phases of their job responsibilities.
• May prepare work schedules.
• Trains new radio dispatching personnel.
• May assist supervisor in planning operational procedures.
• Takes the lead over other personnel in making minor repairs/adjustments to radio equipment.
• Operates a two-way radio to receive/transmit information essential to official activities.
• May dispatch work crews for routine maintenance or to make repairs to inoperable buses or electric power transmission and distribution lines and equipment.
• Records time, location, and nature of problem and relays information to work crew assigned to area using a two-way radio.
• May dispatch workers to answer service calls.
• Relays information via a two-way radio and dispatches buses, vans, or other vehicles in response to request for transportation services.
• Receives complaints and information concerning problems that occur.
• Maintains record of incoming/outgoing communications.
• May do subsidiary clerical work including reviewing/checking work reports for corrections and completeness; sorting/indexing vouchers, requisitions, or other materials numerically, alphabetically, or using other predetermined classifications; assembling/sorting materials for distribution; maintaining employee time records; opening, time stamping, sorting, and numbering mail; and maintaining records of equipment transfers.
• May make entries, inquires, cancellations, and modifications of records in various systems and databases such as the National Crime Information Center (NCIS), State Crime Information Center (SCIC), Stolen Vehicle File, Stolen License Plate File, Stolen Missing Gun File, Stolen Article File, Wanted Persons File, Counterfeited or missing Securities File, Stolen Boat File, Hazardous Material database, Hospital Status Files, etc.
• May receive and answer telephone, radio and/or video display inquiries of the NCIC and the SCIC for law enforcement agencies of the State.
• May respond to inquires regarding the application of regulations or policies.
• May be required to monitor security cameras or other related security equipment.
• Requests police, fire or medical units to areas where needed.
• Prepares and maintains records of calls.
• Maintains records and files.
• Will be required to learn to utilize various types of electronic and/or manual recording and information systems used by the agency, office, or related units.
• <b>REQUIREMENTS:</b>
• EXPERIENCE:
• One (1) year of experience in performing radio dispatching work.
• Possession of a Commercial Radio Operator Permit/License of any level issued by the Federal Communications Commission may be substituted for six (6) months of the required experience.

License

Appointees will be required to possess a driver's license valid in New Jersey only if the operation of a vehicle, rather than employee mobility, is necessary to perform essential duties of the position.

KNOWLEDGE AND ABILITIES:

Knowledge of procedures for dispatching vehicles.

Knowledge of procedures for receiving information and relaying messages by means of a two-way radio.

Knowledge of rules, regulations, and policies required to operate a two-way radio system.

Ability to operate two-way radio and telephone equipment.

Ability carry out oral and written directions.

Ability to recognize and report situations/conditions which are potentially dangerous.

Ability to perform repetitive operations including answering of inquiries without loss of equanimity, patience, or courtesy.

Ability to organize assigned telephone and radio dispatching work and develop effective work methods.

Ability to perform tasks after receiving written or oral explanations and demonstrations.

Ability to give instructions, work assignments, and guidance to employees.

Ability to write accurate/comprehensive reports.

Ability to work harmoniously with associates, superiors, and others.

Ability to cooperate with supervisor to ensure that calls are sent accurately/promptly.

Ability to maintain records and files. Ability to utilize various types of electronic and/or manual recording and information systems used by the agency, office, or related units.

Ability to read, write, speak, understand, and communicate in English sufficiently to perform duties of this position. American Sign Language or Braille may also be considered as acceptable forms of communication.

Persons with mental or physical disabilities are eligible as long as they can perform essential functions of the job with or without reasonable accommodation. If the accommodation cannot be made because it would cause the employer undue hardship, such persons may not be eligible.

Note

The examples of work for this title are for illustrative purposes only. A particular position using this title may not perform all duties listed in this job specification. Conversely, all duties performed on the job may not be listed.