NJ Civil Service Navigator

SUPERVISOR OF BILLING AND COLLECTING

Code: 03980 Local Competitive

Career Family: SUPERVISOR

In New Jersey, Supervisor of Billing and Collecting is filled through the competitive process: candidates take a civil service exam and are hired off a ranked list, not picked at will.

Qualifying turns on 5 years of relevant experience.

How to apply

This title is filled by competitive examination.

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Where this title is used

Supervisor of Billing and Collecting is a local service title. It is filled by the counties, municipalities, authorities and other employers that have adopted civil service under Title 11A, not by State departments. Those employers set pay by ordinance or contract rather than from a State salary schedule, which is why most local titles carry no salary range here.

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Official job specification

The text below is the official specification published by the New Jersey Civil Service Commission. The plain-language summary and analysis above are derived from it by NJ Civil Service Navigator. Source: the official specification page at NJ CSC.

Definition

Under direction, supervises and performs highly responsible clerical billing and collection work involving the compiling, computing and recording of data for billing purposes; oversees and maintains a billing system to ensure the efficient, timely and accurate payment of accounts; may prepare payroll for the agency; does other related duties.

Examples of work

  • Supervises clerical operations involved in the billing and collection of agency fees and payments.
  • Performs highly responsible tasks involved in compiling, computing and recording industrial metered electric, water, and sewer fees and payments
  • May supervise meter reading and/or machine inspections in a utility department
  • Maintains a billing system in accordance with established rules, regulations, policies and procedures
  • Supervises the follow-up, collection and allocation of payments
  • Determines work procedures, prepares work schedules, and expedites workflow
  • Monitors consumer account details for non-payment, delayed payments and other irregularities
  • Receives, investigates and resolves customer complaints
  • Authorizes billing adjustments
  • May authorize the printing/distribution of bills
  • Schedules meter readers' routes and work
  • Monitors the purchasing of supplies and equipment for the office
  • Prepares annual office budget
  • Compiles records for and prepares annual State Utility Commission reports, monthly State Board of Health pumping reports, quarterly water reports to the State Division of Water Policy and Supply, Federal Power reports, and State Tax Department reports, and so forth
  • Prepares and checks vouchers
  • Prepares payroll for the agency; maintains related personnel records
  • Oversees the petty cash and postage fund
  • Performs cashiers' work in their absence
  • Enters claims on property searches and claims to insurance companies and follows them through to their completion
  • Trains, or arranges for the training of, staff responsible for performing clerical billing work
  • Relieves the superintendent of administrative details
  • Supervises work operations and/or functional programs, and has responsibility for employee evaluations and for effectively recommending the hiring, firing, promoting, demoting, and/or disciplining of employees
  • May perform special studies as required
  • Prepares monthly reports for the Utility Board
  • Supervises the establishment and maintenance of collections records and files
  • Will be required to learn to utilize various types of electronic and/or manual recording and information systems used by the agency, office, or related units

Experience

Five (5) years of experience in clerical accounting and maintaining accounts of financial transactions; one (1) year of which shall have been in a supervisory capacity.

License

Appointees will be required to possess a driver's license valid in New Jersey only if the operation of a vehicle, rather than employee mobility, is necessary to perform essential duties of the position.

Knowledge, skills and abilities

  • Knowledge of the procedures and methods involved in electric and water collections work
  • Knowledge of the methods used to gather and analyze data
  • Knowledge of supervisory methods and techniques
  • Ability to oversee and maintain an up-to-date billing system in accordance with established rules, regulations, policies and procedures
  • Ability to organize assigned supervisory work and develop effective work methods
  • Ability to investigate and resolve customer complaints regarding billing issues
  • Ability to supervise the establishment and maintenance of essential records and files
  • Ability to utilize various types of electronic and/or manual recording and information systems used by the agency, office, or related units.
  • Ability to read, write, speak, understand, and communicate in English sufficiently to perform the duties of this position. American Sign Language or Braille may also be considered as acceptable forms of communication.
  • Persons with mental or physical disabilities are eligible as long as they can perform essential functions of the job with or without reasonable accommodation. If the accommodation cannot be made because it would cause the employer undue hardship, such persons may not be eligible.

Note

The examples of work for this title are for illustrative purposes only. A particular position using this title may not perform all duties listed in this job specification. Conversely, all duties performed on the job may not be listed.