NJ Civil Service Navigator

SUPERVISOR OF COLLECTION REPRESENTATIVES

Code: 03993 Local Competitive

Career Family: SUPERVISOR

To land Supervisor of Collection Representatives in New Jersey you go through the competitive route: you sit an announced exam and the score puts you on the eligible list agencies hire from.

The one gate is 4 years of relevant experience.

How to apply

This title is filled by competitive examination.

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Where this title is used

Supervisor of Collection Representatives is a local service title. It is filled by the counties, municipalities, authorities and other employers that have adopted civil service under Title 11A, not by State departments. Those employers set pay by ordinance or contract rather than from a State salary schedule, which is why most local titles carry no salary range here.

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Official job specification

The text below is the official specification published by the New Jersey Civil Service Commission. The plain-language summary and analysis above are derived from it by NJ Civil Service Navigator. Source: the official specification page at NJ CSC.

Definition

Under direction, supervises and performs work involved in collecting delinquent taxes, unpaid water bills, and/or other types of delinquent accounts; does other related duties as required.

Examples of work

  • Supervises the establishment and development of an efficient working plan and procedures.
  • Supervises the preparation of lists of delinquent taxpayers, tenants, and customers.
  • Makes reports of taxes and other delinquent accounts collected.
  • Travels with collectors on more difficult and complex cases.
  • Informs taxpayers of delinquencies.
  • Checks tax and other records to ensure that proper amounts are charged.
  • Supervises the maintenance of records of orders, requisitions, invoices, payments, and payrolls.
  • Prepares and supervises the preparation of financial and other statements and reports.
  • Prepares and maintains records and reports.
  • Will be required to learn to utilize various types of electronic and/or manual recording and information systems used by the agency, office, or related units.

Experience

Four (4) years of experience in field investigations or collections.

License

Appointees will be required to possess a driver's license valid in New Jersey only if the operation of a vehicle, rather than employee mobility, is necessary to perform essential duties of the position.

Knowledge, skills and abilities

  • Knowledge of problems and procedures used in collecting delinquent taxes and other accounts.
  • Knowledge of methods of collecting current and delinquent accounts.
  • Knowledge of basic laws relating to collection of taxes and other delinquent accounts.
  • Ability to work harmoniously with associates and taxpayers.
  • Ability to organize assigned work schedules so as to use field time advantageously.
  • Ability to account for money received.
  • Ability to enforce tax laws, polices, and procedures firmly but with courtesy and tact.
  • Ability to perform a variety of complex clerical office tasks.
  • Ability to utilize various types of electronic and/or manual recording and information systems used by the agency, office, or related units.
  • Ability to read, write, speak, understand, and communicate in English sufficiently to perform the duties of this position. American Sign Language or Braille may also be considered as acceptable forms of communication.
  • Persons with mental or physical disabilities are eligible as long as they can perform the essential functions of the job after reasonable accommodation is made to their known limitations. If the accommodation cannot be made because it would cause the employer undue hardship, such persons may not be eligible.

Note

The examples of work for this title are for illustrative purposes only. A particular position using this title may not perform all duties listed in this job specification. Conversely, all duties performed on the job may not be listed.