NJ Civil Service Navigator

SUPERVISOR OF TELEPHONE SYSTEMS

Code: 04080 Local Competitive

Career Family: SUPERVISOR

To land Supervisor of Telephone Systems in New Jersey you go through the competitive route: you sit an announced exam and the score puts you on the eligible list agencies hire from.

The one gate is 4 years of relevant experience.

How to apply

This title is filled by competitive examination.

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Where this title is used

Supervisor of Telephone Systems is a local service title. It is filled by the counties, municipalities, authorities and other employers that have adopted civil service under Title 11A, not by State departments. Those employers set pay by ordinance or contract rather than from a State salary schedule, which is why most local titles carry no salary range here.

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Official job specification

The text below is the official specification published by the New Jersey Civil Service Commission. The plain-language summary and analysis above are derived from it by NJ Civil Service Navigator. Source: the official specification page at NJ CSC.

Definition

Under direction, supervises a program or employees and performs work involved in the maintenance of an automated telephone system; does other related duties.

Examples of work

  • Organizes work and develops effective work methods.
  • Takes requests for any corrections, repairs, additions, or removal of telephone equipment for entire system.
  • Does feasibility studies and determines necessity of request for telephone service.
  • Advises telephone company of necessary corrections, repairs, additions, or removals and makes necessary arrangements.
  • Reviews bills for all telephone extensions and works closely with the Finance Department for analysis of telephone usage.
  • Makes recommendations on the installation or removal of equipment based on usage analysis.
  • Supervises the completion, updating, and printing of the municipal telephone directory.
  • Arranges work schedules for assigned telephone operators and gives them assignments and instructions.
  • Prepares reports.
  • Supervises the establishment and maintenance of records and files.
  • Reviews accuracy of computerized records and utilization data for analysis of telephone device usage.
  • Reports all necessary information to data processing unit for computerized billing and directory systems.
  • Will be required to learn to utilize various types of electronic and/or manual recording and information systems used by the agency, office, or related units.

Experience

Four (4) years of experience in the operation of a telephone switching system, two (2) years of which shall have been in a supervisory capacity.

License

Appointees will be required to possess a driver's license valid in New Jersey only if the operation of a vehicle, rather than employee mobility, is necessary to perform essential duties of the position.

Knowledge, skills and abilities

  • Knowledge of the usage involved and of the needs of various departments and employees after a period of training.
  • Knowledge of how to perform supervisory tasks.
  • Knowledge of methods and procedures used in keeping records and files.
  • Ability to organize work and develop effective work methods.
  • Ability to give assignments and instructions.
  • Ability to work harmoniously with representatives of the telephone company
  • Ability to supervise the establishment and maintenance of records and files.
  • Ability to utilize various types of electronic and/or manual recording and information systems used by the agency, office, or related units.
  • Ability to read, write, speak, understand, and communicate in English sufficiently to perform duties of this position. American Sign Language or Braille may also be considered as acceptable forms of communication.
  • Persons with mental or physical disabilities are eligible as long as they can perform essential functions of the job after reasonable accommodation is made to their known limitations. If the accommodation cannot be made because it would cause the employer undue hardship, such persons may not be eligible.

Note

The examples of work for this title are for illustrative purposes only. A particular position using this title may not perform all duties listed in this job specification. Conversely, all duties performed on the job may not be listed.