SENIOR COMPUTER SERVICE TECHNICIAN

Code: 07691 Local Competitive

Official job specification

The text below is the official specification published by the New Jersey Civil Service Commission. The plain-language summary and analysis above are derived from it by NJ Civil Service Navigator. Source: the official specification page at NJ CSC.

Definition

Under direction, takes the lead over other Computer Service Technicians in repairing, servicing, and maintaining computer system equipment and related peripheral devices; does other related duties as required.

Examples of work

• Performs and instructs other technicians in the full range of the computer service tasks to be done.
• Instructs other technicians in specific tasks and job techniques.
• Checks on the work performed by other technicians to see that proper procedures and instructions have been followed.
• Takes the lead over other technicians.
• Trains other technicians in the technical aspects of the work.
• Diagnoses, troubleshoots, and repairs microprocessor systems, related peripheral devices, and telecommunications hardware including digital controllers.
• Diagnoses, troubleshoots, and repairs telecommunications hardware attached to minicomputers and/or mainframe computer based systems including key systems, communication controllers, circuit and board components, printers, modems, cables terminals, connectors, disk drives, and CD ROMs.
• Diagnoses, troubleshoots, and repairs all personal computers and communications and peripheral equipment including memory boards, disk controllers, monitors, personal computer type devices, hard disk, floppy disks, power supplies, electronic switches, multiplexers, modems, CDs= digial controllers, terminals, printers, cables, and connectors.
• Assembles and/or configures and tests microprocessors, minicomputers, and/or mainframe computer based systems according to user and/or application requirements and testing prior to their release to field locations for installation.
• Repairs electronic analog or digital computers and peripheral equipment, following schematics, diagrams, and handbook instructions.
• Inserts test programs and data in computer and monitors processing from maintenance or operator's control panel, comparing system performance and output to predetermined standards to analyze cause of machine error or stoppage.
• Operates or observes computer and peripheral equipment during system and trouble localization tests to locate defective circuits and isolate faulty units.
• Tests suspect circuits, modules, and components, using oscilloscope and other instruments to diagnose defects.
• Solders faulty connections and adjusts, repairs, or replaces defective electronic, electromechanical, or mechanical components, according to service manuals, schematics, and diagrams.
• Performs preventive maintenance duties, such as cleaning unit, mass replacing of transistors, tubes, or electronic components, and testing circuitry by simulating extreme operating conditions to locate and replace marginal components.
• Checks new devices and/or systems as to their compliance with specifications.
• Prepares regular, accurate, and informative reports relative to the operation and maintenance of microprocessor, minicomputer, and/or mainframe computer based systems and telecommunications hardware.
• Instructs others in the proper operation of assigned systems.
• Maintains a complete up-to-date library of manufacturers catalogues, operating instructions, and repair manuals for all equipment and provides updates with latest vendor technical newsletter releases as required.
• Reviews trouble data reports of equipment failures, completing analysis of failure, and making repairs as required.
• Prepares schematic wiring diagrams of auxiliary controller circuitry for special controller sequences and campus wiring configuration for either voice or data applications, including local area networks.
• Troubleshoots telecommunications lines including inhouse cable, lease lines, and digital circuits for all remote or local terminals and telecommunications hardware including those peripheral devices attached to a microprocessor, minicomputer, and/or mainframe computer based systems.
• Maintains an inventory of frequently needed parts and supplies.
• Prepares paperwork necessary to order new parts, supplies, and equipment.
• Determines whether sources of difficulty are hardware or software related and refers software problems to the appropriate area of responsibility.
• Fabricates all types of computer cable for field or central sites.
• May install all communication and peripheral computer equipment as necessary.
• Will be required to learn to utilize various types of electronic and/or manual recording and information systems used by the agency, office, or related units.

Experience

Three (3) years of experience in the maintenance and/or repair of an electronic computer and various peripheral equipment including communicatin lines and related equipment and/or problem identification, repair, and resolution of telecommunications hardware/software malfunctions.

License

Appointees will be required to possess a driver's license valid in New Jersey only if the operation of a vehicle, rather than employee mobility, is necessary to perform essential duties of the position.

Knowledge, skills and abilities

• Knowledge of electronic circuitry, theory, and practice particularly with regard to solid state circuitry as applied to microcomputers.
• Knowledge of data/voice telecommunications protocals and associated wiring.
• Knowledge of VOLT/OHM meters, break-out boxes, and cable testers as applied to data and voice communications equipment.
• Knowledge of the tools and test equipment such as oscilloscope, curve tracer, logic analyzer, digital multimeters, EIA testers, system data scope, data testers, and so forth, used for isolating and repairing malfunctions in electronic and digital circuitry, including microprocessors, microcomputers, and peripheral equipment.
• Knowledge of the manufacturer's diagnostic programs used for isolating and repairing malfunctions in microcomputers and microcomputer components.
• Knowledge of the installation and techniques used for fabricating and installing microcomputers, microcomputer components, voice systems, and peripheral equipment.
• Knowledge of the use of technical manuals as related to configuration of terminal controllers, data and voice communications error conditions, and microcomputer malfunctions and error conditions, terminals, printers, modems, multiplexers, and all other communications and peripheral equipment.
• Knowledge of cable fabrication techniques.
• Ability to effectively interact with system users and vendors.
• Ability to read electrical/building/construction blueprints in order to make recommendations concerning the placement of conduits and/or communications cable installations.
• Ability to read and analyze complex schematic diagrams and logic diagrams.
• Ability to use sophisticiated testing equipment such as digital multimeters, EIA testers, system datascope, data testers, break- out boxes, and so forth.
• Ability to learn the use of a protocal analyzer for diagnosing data communications errors.
• Ability to use all electric and hand tools.
• Ability to take the lead over and give suitable instructions and guidance to other employees.
• Ability to comprehend functions or computer and peripheral equipment circuitry and components.
• Ability to understand various number systems in which different computers operate. Ability to interpret test panel lights.
• Ability to calibrate and operate test instruments.
• Ability to prepare factual reports.
• Ability to maintain essential records, reports, and files.
• Ability to utilize various types of electronic and/or manual recording and information systems used by the agency, office, or related units.
• Ability to read, write, speak, understand, and communicate in English sufficiently to perform the duties of this position. American Sign Language or Braille may also be considered as acceptable forms of communication.
• Persons with mental or physical disabilities are eligible as long as they can perform the essential functions of the job after reasonable accommodation is made to their known limitations. If the accommodation cannot be made because it would cause the employer undue hardship, such persons may not be eligible.

Note

The examples of work for this title are for illustrative purposes only. A particular position using this title may not perform all duties listed in this job specification. Conversely, all duties performed on the job may not be listed.

Possession of an Associate's degree in data processing or computer service technology or electronics or electronic engineering technology from an accredited college or university or possession of a certificate showing satisfactory completion of a formal training program in the maintenance and repair of electronic and/or computer equipment at an accredited vocational, trade school, or technical school or in the military service may be substituted for two (2) years of the above experience.