HUMAN SERVICES SPECIALIST 3

Definition

Under direction in a welfare agency, performs office and field work pertaining to the review/analysis and evaluation of cases to determine clients' eligibility for program services and/or the validity of decisions made regarding program assistance; does the field and office work involved in the collection, recording, analysis and evaluation of data for the purpose of determining eligibility, the employability, the medical status and the physical or mental health of clients; as a lead worker, instructs and guides lower level employees in the work of collecting, recording, analyzing and evaluation of data; assists supervisory personnel in the operation of their duties; does related work.

Examples of work

• Evaluates new, current, and former applications for completeness and accuracy to ensure internal quality control and that proper procedures and appropriate regulations have been followed by staff and reports any errors to superiors.
• May perform spot check reviews relating to program delivery, and reports deficiencies.
• Handles difficult cases requiring research, and/or conferring with authoritative sources.
• Prepares summaries of cases involved in hearings; acts in a liaison capacity between the agency, court system, and division with regard to hearing matters.
• Makes home visits.
• Prepares legal documents for the presentation of complaints or petitions of paternity or support.
• Investigates and verifies information furnished by clients and alleged absent parent.
• Collects information from additional sources in order to locate absent parent.
• Collaborates with private and public agencies and employers to create employment opportunities, placements and support services to enhance job retention.
• Provides information to the applicant on job requirements, occupation opportunities, and training facilities, and assists them in formulating sound vocation plans.
• Collaborates with appropriate staff to plan and carry out program services for clients.
• Assembles and analyzes data from groups of cases to determine the areas of difficulty experienced by staff.
• As a lead worker, answers questions and provides guidance to employees in lower level positions as to procedures, policies, and regulations.
• As a lead worker, instructs employees in lower level positions in specific tasks and job techniques.
• May supervise employees in lower level positions.
• May be assigned the responsibility for a specific caseload.
• Prepares reports and correspondence containing findings, conclusions and recommendations.
• Maintains essential records and files.
• Will be required to learn to utilize various types of electronic and/or manual recording and information systems used by the agency, office, or related units.

Education

Sixty (60) semester hour credits from an accredited college or university.

Experience

Two (2) years' experience involving any combination of the following: securing/verifying information and making determinations or recommendations relating to eligibility or qualifications of applicants for loans, insurance, credit, employability, and/or job training services, or entitlement to cash awards, financial benefits, or adjustment and settlement of insurance claims; investigations involving the collection of facts and information by observing conditions, examining records, interviewing individuals, and preparing investigative reports of findings; or investigating, establishing and/or enforcing support obligations in a welfare board or agency, court system, or related agency.

License

Appointees will be required to possess a driver's license valid in New Jersey only if the operation of a vehicle, rather than employee mobility, is necessary to perform essential duties of the position.

Knowledge, skills and abilities

Knowledge of sources and methods of obtaining information regarding finances, property ownership and financial resources. Knowledge of agencies that provide financial and employment assistance to disadvantaged persons. Knowledge of eligibility requirements, regulations, guidelines, policies and procedures. Knowledge of methods for reviewing, analyzing and evaluating information in relation to eligibility requirements. Ability to advise clients on the agency or board guidelines, pertaining to their financial resources, for eligibility for program services and provide guidance to employees in lower level positions on this matter. Ability to interpret and communicate agency or board policies and philosophy to clients and employees in lower level positions. Ability to instruct and guide employees in lower level positions in specific tasks and job techniques. Ability to assist supervisory personnel in the operation of their duties. Ability to follow oral and written instructions and work independently. Ability to prepare clear, concise, accurate and informative reports and correspondence containing findings, conclusions and recommendations. Ability to establish and maintain essential files and records. Ability to establish and maintain cooperative, courteous relationships with clients, businesspersons, employers and associates. Ability to utilize various types of electronic and/or manual recording and information systems used by the agency, office, or related units. Ability to read, write, speak, understand, and communicate in English sufficiently to perform duties of this position. American Sign Language or Braille may also be considered as acceptable forms of communication. Persons with mental or physical disabilities are eligible as long as they can perform essential functions of the job with or without reasonable accommodation. If the accommodation cannot be made because it would cause the employer undue hardship, such persons may not be eligible. This job specification is applicable to the following title code(s) which are different work week or work month and/or variants of the job class title: Job Spec Code State, Local or Common Class of Service Work Week State Class Code Local Class Code Salary Range

Note

The examples of work for this title are for illustrative purposes only. A particular position using this title may not perform all duties listed in this job specification. Conversely, all duties performed on the job may not be listed. NOTE: Appointments may be made to positions requiring bilingual skills. Bilingual in Spanish and English. SPECIAL SKILL Applicants must be able to read, write, speak, understand, or communicate in Spanish and English sufficiently to perform the duties of this position. Applicants who do not possess the required education may substitute experience as indicated on a year for year basis. LC N/A18-Bilingual In Spanish And EnglishLC N/A18- This job specification is for government use only. Salary range is only applicable to state government. Local salaries are established by individual local jurisdictions. 6/23/2017