INSTITUTIONAL TELEPHONE OPERATOR
Institutional Telephone Operator is a competitive state title, the kind you test for: the exam result, not a hiring manager's pick, decides where you land in line.
Pay on the FY2027 schedule runs $39,358 to $56,481, and state payroll currently lists about 38 people in the title, led by Human Services.
How to apply
This title is filled by competitive examination.
See every real route in, and where to apply. 2 agencies employ it. We don't track live vacancies.
See all 2 employers and how to apply →Who employs this title
Institutional Telephone Operator appears on the State payroll at 2 departments, most of them at Department of Human Services.
State departments
| Employer | Employees |
|---|---|
| Department of Human Services | 21 |
| Department of Health | 17 |
State payroll and independent authority payroll are separate systems and are never merged. See data sources.
Who employs this title
State payroll records show 38 people working under this title. The median actual salary is $44,644. The agencies employing the most are:
- Human Services (21)
- Health and Senior Services (17)
Counts from NJ YourMoney agency payroll. See statewide workforce analytics.
Official job specification
The text below is the official specification published by the New Jersey Civil Service Commission. The plain-language summary and analysis above are derived from it by NJ Civil Service Navigator. Source: the official specification page at NJ CSC.
Definition
Under the direction of a supervisor in a state institution, during an assigned shift, does the tasks involved in operating a telephone system console; provides information or routes callers to appropriate office or person; performs related clerical tasks; does related duties.
Examples of work
- At an institution telephone system console, during an assigned shift, answers, and completes incoming and outgoing calls.
- Completes outgoing toll calls and sends telegrams.
- Ascertains the cost of and records outgoing toll calls and telegrams in the log, and files individual receipts in order to charge calls to the proper agency or unit.
- Takes message accurately and see that they reach the proper persons.
- Dials outgoing calls when necessary.
- Gives routine information and directs visitors.
- When working at night, receives, and records telephone reports at regular intervals from attendants, watchmen, and other designated officers.
- In emergencies, contacts proper institution officers.
- Receives and signs for registered and insured letters and packages.
- Performs routine clerical tasks, including receiving and sorting mail, stamping outgoing letters, typing reports, memoranda, payrolls, and menus; does filing.
- Maintains records.
- May be required to learn to utilize various types of electronic and/or manual recording and information systems used by the agency, office or related units.
License
Appointee will be required to possess a driver's license valid in New Jersey only if the operation of a vehicle, rather than employee mobility, is necessary to perform the essential duties of the position.
Knowledge, skills and abilities
Knowledge of the mechanical problems involved in operating a telephone system console in a state institution. Knowledge of the usage involved in giving information courteously, accurately, and clearly. Knowledge of simple clerical routines. Ability to understand, remember, and carry out oral and written directions. Ability to learn quickly from oral and written explanations and from demonstrations. Ability to operate a telephone system console with speed and accuracy. Ability to comprehend the internal organization and policies of the institution. Ability to give accurate information in a courteous and understandable manner, using accepted English and enunciating distinctly. Ability to remember names, dates, persons, and occurrences. Ability to prepare bills. Ability to do simple clerical tasks, including receiving and sorting mail, stamping letters, and filing. Ability to keep records. Ability to learn to utilize various types of electronic and/or manual recording and information systems used by the agency, office, or related units. Ability to read, write, speak, understand, or communicate in English sufficiently to perform the duties of this position. Persons with mental or physical disabilities are eligible as long as they can perform the essential functions of the job after reasonable accommodation is made to their known limitations. If the accommodation cannot be made because it would cause the employer undue hardship, such persons may not be eligible. This job specification is applicable to the following title code(s) which are different work week or work month and/or variants of the job class title: Job Spec Code State, Local or Common Class of Service Work Week State Class Code Local Class Code Salary Range
Note
The examples of work for this title are for illustrative purposes only. A particular position using this title may not perform all duties listed in this job specification. Conversely, all duties performed on the job may not be listed. NOTE: Appointments may be made to positions requiring bilingual skills. Bilingual in Spanish and English. SPECIAL SKILL Applicants must be able to read, write, speak, understand, or communicate in Spanish and English sufficiently to perform the duties of this position. SC4008N/AA09-Bilingual In Spanish & EnglishSC4008N/AA09- This job specification is for government use only. Salary range is only applicable to state government. Local salaries are established by individual local jurisdictions. 12/18/1999