OFFICE SUPERVISOR (Local)

Code: 04870 Local Competitive

Official job specification

The text below is the official specification published by the New Jersey Civil Service Commission. The plain-language summary and analysis above are derived from it by NJ Civil Service Navigator. Source: the official specification page at NJ CSC.

Definition

Plans, supervises and coordinates the clerical activities of an entire department, autonomous agency or major large scale organizational sub-unit of such entities when the department, agency or major large scale organizational sub-unit is too large to be managed effectively by a Chief Clerk or other supervisory clerical staff; in local government supervises at least one Chief Clerk and various specialized clerical section supervisors; does other related work.

This position differs from others in the clerical series in that it is primarily managerial in nature and scope, as opposed to the limited functional work area responsibility usually associated with the supervising or principal clerical level. The position also differs from that of an Administrative Secretary, Administrative Clerk, or Secretarial Assistant in that incumbents in these titles primarily act in the capacity of personal secretaries, aides or assistants to department heads, Division directors or administrative officers whereas the Office Supervisor is primarily responsible for planning, coordinating and supervising all of the clerical activities of the organization. The secondary functions of these secretarial positions may in a specific organizational unit or setting overlap or encompass the duties and responsibilities of an Office Supervisor. However, the primary functions of such positions remain fundamentally different in nature and scope. Personal contacts at this level are generally with managers of major programs or functions within an agency or with other service agency.

The Office Supervisor establishes guidelines for and coordinates the activities of the Chief Clerk, Assistant Chief Clerk and other subordinate supervisors in the performance of their personnel management responsibilities. Typically, an Office Supervisor supervises a clerical program through the Chief Clerk and Assistant Chief Clerk in a large department, autonomous agency, or major organizational sub-unit usually found in major cities or more populous counties where the duties are of a substantially diversified nature and encompass responsibility for the clerical work of the various sub-sections of the organization. Conversely, a department, agency or unit in other areas may be too small to warrant an Office Supervisor, Chief Clerk or Assistant Chief Clerk and the clerical program may be managed effectively by the supervisory and principal clerical levels. Office Supervisors can also take action to resolve controversial personnel management problems referred to them by subordinate supervisors and can approve, modify or reject specific personnel action taken or planned by them. They make recommendations to organization management regarding utilization of staffing resources and assist in program development and execution.

Examples of work

• Directs, organizes, supervises and coordinates activities of clerical personnel and general office programs in the department, agency, or large organizational sub-unit by analyzing and organizing common office operations and procedures.
• Carries out administrative assignments as required by the department or agency head, division director or other administrative official.
• Gives appropriate assignments, instruction and supervision to clerical staff directly or indirectly through subordinate levels of supervision.
• Formulates office procedures to provide for systematic retention, protection, retrieval, transfer, and disposal of records in accord with administrative directives and accepted practices.
• Assigns and explains work requirements to supervisory clerical staff regarding new or changing programs, functions, goals and processes.
• Analyzes work requirements and identifies resources and equipment needed to accomplish work assignments and makes adjustments among subordinate units as appropriate.
• Plans office layouts and initiates cost reduction programs in order to improve efficiency or economy.
• Evaluates employee performance and conduct, enabling the effective recommendation of the hiring, firing, promoting, and disciplining of clerical staff.
• Explains employee benefits and insurance programs to clerical staff.
• Prepares letters and memoranda as required; establishes uniform correspondence procedures and style practices.
• Reviews clerical and personnel records to insure completeness, accuracy, and timeliness.
• When so designated, in the absence of an administrative officer, may temporarily serve in his or her capacity.
• Reviews personnel recommendations submitted by supervisory staff and either accepts or rejects such personnel actions as promotions, transfers, or disciplinary measures in accord with budgetary limitations and personnel policy.
• Assembles available data pertaining to human resource needs and compiles data into report form to provide a basis for management decisions.
• Coordinates work operations among clerical units and with other organizations in matters that may adversely affect other operations or programs.
• Compiles information for the department, agency or division budget request.
• Makes special and difficult studies of agency operations and prepare reports containing findings, conclusions and recommendations.
• May interview candidates for employment and may interview and transact other business with persons in place of a department head, division director or administrative officer.
• Will be required to learn to utilize various types of electronic and/or manual recording and information systems used by the agency, office, or related units.

Education

Six (6) years of supervisory experience in clerical work.

License

Appointees will be required to possess a driver's license valid in New Jersey only if the operation of a vehicle rather than employee mobility is necessary to perform essential duties of the position.

Knowledge, skills and abilities

• Knowledge of methods, procedures, and techniques involved in establishing, planning, and organizing a clerical work program and of problems likely to be encountered.
• Knowledge of uniform correspondence procedures and style practices.
• Knowledge of methods and practices involved in the retention, protection, retrieval, and disposal of records.
• Knowledge of employee ratings and evaluation systems.
• Knowledge of office operations and procedures such as typing, bookkeeping, payroll, correspondence, filing, supply requisitioning and other standard clerical services.
• Ability to develop effective work methods identifying activity scopes and projected accomplishments.
• Ability to give assignments and instructions to individuals and groups and to provide them with advice and assistance when difficult and or unusual problems arise.
• Ability to carry out cost reduction programs, determine cost effectiveness, and to monitor work flow in order to evaluate office production.
• Ability to analyze and organize clerical operations and office procedures.
• Ability to comprehend office methods, practices, and routines.
• Ability to conduct employee ratings and performance evaluations.
• Ability to understand standard employee benefit and insurance programs.
• Ability to perform difficult and complex studies of clerical or general office programs and to prepare reports containing findings, conclusions, and recommendations.
• Ability to compose correspondence and memorandums using standard and accepted formats.
• Ability to utilize various types of electronic and/or manual recording and information systems used by the department, agency, or major large-scale organizational sub-unit of such entities.
• Ability to read, write, speak, understand, and communicate in English sufficiently to perform the duties of this position. American Sign Language or Braille may also be considered acceptable forms of communication.
• Persons with mental or physical disabilities are eligible as long as they can perform the essential functions of the job after reasonable accommodation is made to their known limitations. If the accommodation cannot be made because it would cause the employer undue hardship, such persons may not be eligible.

Note

The examples of work for this title are for illustrative purposes only. A particular position using this title may not perform all duties listed in this job specification. Conversely, all duties performed on the job may not be listed.