INVESTIGATOR 3 CITIZEN INFORMATION AND COMPLAINTS
Career Family: INVESTIGATOR
Investigator 3 Citizen Information and Complaints sits in the competitive class of New Jersey's state civil service, so reaching it runs through testing and an eligible list instead of a straight hire.
It lists a bachelor's degree as the baseline, with an experience-based path open to those who do not hold the degree. Pay on the FY 2027 schedule runs $53,282 to $77,371.
How to apply
This title is filled by competitive examination.
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See where to apply for this title →Pay ladder: Investigator series
- Investigator 1 — $62,499 – $91,249
- Investigator 2 — $71,562 – $104,839
- Investigator 3 — $83,582 – $122,832
- Investigator 4 Law and Publc Safety — $83,582 – $122,832
Its top salary lands around the 19th percentile of all NJ civil service titles that publish a range.
Rungs are ordered by FY 2027 pay. NJ level numbers are not always sequential, so ordering follows salary rather than the title number.
Official job specification
The text below is the official specification published by the New Jersey Civil Service Commission. The plain-language summary and analysis above are derived from it by NJ Civil Service Navigator. Source: the official specification page at NJ CSC.
Definition
Under direction of a higher level Investigator in the Department of Transportation, investigates and resolves complaints or disputes from the public according to Department laws and regulations; does other related duties.
Examples of work
Investigates and resolves routine complaints or disputes received from the public. Determines validity of complaints; advises complainant if additional information or documentation is needed to resolve problems. Acts as a facilitator for the public advising of the proper avenues of redress to resolve complaints. Assists investigator of higher grade in some of the detailed phases of the complex investigations. Investigates complaints regarding mandated programs administered by the Department. Responds to complex inquiries in a timely manner to avoid unnecessary inconvenience and expense to the citizen. May release case file information on routine inquiries to authorized law enforcement agencies, attorneys, and courts in accordance with the Privacy Act. Mediates routine disputes between the courts, law enforcement agencies, and public to resolve complaints regarding mandated programs administered by the Department. Prepares correspondence in response to inquiries from the public, Office of Public Advocate, attorneys, and legislators. Prepares reports containing findings, analyses, conclusions, and recommendations. Maintains records and files. Will be required to learn to utilize various types of electronic and/or manual recording and computerized information systems used by the agency, office,
License
Appointees will be required to possess a driver's license valid in New Jersey only if the operation of a vehicle, rather than employee mobility, is necessary to perform the essential duties of the position.
Knowledge, skills and abilities
Knowledge of investigative methods and techniques. Knowledge of interviewing methods and techniques. Knowledge of the methods used to collect and analyze data. Ability to interpret laws, rules and regulations and apply them to specific situations. Ability to conduct investigations and interviews. Ability to establish and maintain cooperative working relationships with those interested or involved in the work or the unit. Ability to investigate, mediate, and resolve complaints or disputes. Ability to prepare reports and correspondence. Ability to evaluate and analyze complaints, disputes, or data and recommend action or resolution. Ability to maintain records and files. Ability to utilize various types of electronic and/or manual recording and information systems used by the agency, office, or related units. Ability to read, write, speak, understand, and communicate in English sufficiently to perform duties of this position. American Sign Language or Braille may also be considered as acceptable forms of communication. Persons with mental or physical disabilities are eligible as long as they can perform essential functions of the job after reasonable accommodation is made to their known limitations. If the accommodation cannot be made because it would cause the employer undue hardship, such persons may not be eligible. CODES: 17/P16 - DTJ 4/11/02
Note
The examples of work for this title are for illustrative purposes only. A particular position using this title may not perform all duties listed in this job specification. Conversely, all duties performed on the job may not be listed. Applicants must meet one of the following or a combination of both experience and education. Thirty (30) semester hour credits are equal to one (1) year of relevant experience. Five (5) years of professional experience in a public or private organization involving the interpretation of various laws and regulations and the interviewing of varied types of persons. OR Possession of a bachelor's degree from an accredited college or university; and one (1) year of the above-mentioned professional experience. "Professional experience" refers to work that is analytical, evaluative, and interpretive; requires a range of basic knowledge of the profession's concepts and practices; and is performed with the authority to act and make accurate and informed decisions.