INVESTIGATOR 1 CITIZEN INFORMATION AND COMPLAINTS
Career Family: INVESTIGATOR
Investigator 1 Citizen Information and Complaints is a state title in New Jersey's competitive civil service, which means the way in is an open exam rather than a direct appointment.
On paper it calls for a bachelor's degree, though the specification lets enough relevant experience stand in for the degree. Pay on the FY 2027 schedule runs $69,668 to $101,951.
How to apply
This title is filled by competitive examination.
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See where to apply for this title →Pay ladder: Investigator series
- Investigator 1 — $62,499 – $91,249
- Investigator 2 — $71,562 – $104,839
- Investigator 3 — $83,582 – $122,832
- Investigator 4 Law and Publc Safety — $83,582 – $122,832
Its top salary lands around the 48th percentile of all NJ civil service titles that publish a range.
Rungs are ordered by FY 2027 pay. NJ level numbers are not always sequential, so ordering follows salary rather than the title number.
Official job specification
The text below is the official specification published by the New Jersey Civil Service Commission. The plain-language summary and analysis above are derived from it by NJ Civil Service Navigator. Source: the official specification page at NJ CSC.
Definition
Under direction of a higher level supervisor in the Department of Transportation, supervises staff responsible for the investigation of complaints received by the Department; does other related duties.
Examples of work
Plans, organizes, and supervises staff engaged in the investigation of complaints from the public. Reviews and evaluates complaints received and, assigns them to the investigative staff for follow-up. Provides guidance and instruction to subordinate investigators and support staff. Reviews investigative reports for accuracy, completeness and compliance with Department regulations. Supervises filing and record systems. Periodically confers with managerial staff regarding operational effectiveness. Participates in informal conferences. Prepares correspondence in response to inquiries from the public, Office of Public Advocate, attorneys, and legislators. Plans, organizes, and assigns work of the organizational unit and evaluates employee performance and conduct, enabling the effective recommendation of the hiring, firing, promoting, and disciplining of employees. Conducts specialized investigations and prepares reports. Prepares reports. Maintains records, reports, and files. Will be required to learn to utilize various types of electronic and/or manual recording and computerized information systems used by the agency, office, or related units.
License
Appointees will be required to possess a driver's license valid in New Jersey only if the operation of a vehicle, rather than employee mobility, is necessary to perform the essential duties of the position.
Knowledge, skills and abilities
Knowledge of interview methods and techniques. Knowledge of investigative methods and techniques. Knowledge of the methods used to collects and analyze data. Ability to interpret laws, rules and regulations and apply them to specific situations. Ability to review and evaluate complaints. Ability to review and evaluate investigative reports. Ability to provide guidance and instruction to staff and supervise performance. Ability to conduct investigations. Ability to prepare reports and correspondence. Ability to maintain records, reports, and files. Ability to utilize various types of electronic and/or manual recording and information systems used by the agency, office, or related units. Ability to read, write, speak, understand, and communicate in English sufficiently to perform duties of this position. American Sign Language or Braille may also be considered as acceptable forms of communication. Persons with mental or physical disabilities are eligible as long as they can perform essential functions of the job after reasonable accommodation is made to their known limitations. If the accommodation cannot be made because it would cause the employer undue hardship, such persons may not be eligible. CODES: 23/R22 - DTJ 4/11/02
Note
The examples of work for this title are for illustrative purposes only. A particular position using this title may not perform all duties listed in this job specification. Conversely, all duties performed on the job may not be listed. Applicants must meet one of the following or a combination of both experience and education. Thirty (30) semester hour credits are equal to one (1) year of relevant experience. Seven (7) years of professional experience in a public or private organization involving the interpretation of various laws and regulations and the interviewing of various types of persons. OR Possession of a bachelor's degree from an accredited college or university; and three (3) years of the above-mentioned professional experience. "Professional experience" refers to work that is creative, analytical, evaluative, and interpretive; requires a range and depth of specialized knowledge of the profession's principles, concepts, theories, and practices; and is performed with the authority to act according to one's own judgment and make accurate and informed decisions.