CUSTOMER REPRESENTATIVE TRAINEE, PUBLIC UTILITIES
There is no civil service exam for Customer Representative Trainee, Public Utilities. As a non-competitive state title, it is filled on the strength of meeting the listed qualifications.
It lists a bachelor's degree as the baseline, with an experience-based path open to those who do not hold the degree. Pay on the FY2027 schedule runs $53,282 to $55,691, and state payroll currently lists 2 people in the title, most of them at Board of the Public Utilities.
How to apply
This title is not filled by examination — agencies appoint directly.
See every real route in, and where to apply. One agency employs it. We don't track live vacancies.
How to apply for this title →Who employs this title
State payroll records show 2 people working under this title. The median actual salary is $51,480. The agencies employing the most are:
- Board of the Public Utilities (2)
Counts from NJ YourMoney agency payroll. See statewide workforce analytics.
Official job specification
The text below is the official specification published by the New Jersey Civil Service Commission. The plain-language summary and analysis above are derived from it by NJ Civil Service Navigator.
Definition
Under the close supervision of a Customer Representative 1, Public Utilities or other supervisory official in a state department or agency, as a trainee and productive worker, investigates utility customer complaints and/or administrative hearings and/or litigation of service, rates, or procedures of facilities; does other related work as required.
Examples of work
As a trainee and productive worker: Receives training in the performance of office and/or field investigations of a routine nature involving matters affecting utility regulation and usage. Receives training in the application of Board of Public Utilities rules and regulations. As instructed, confers with representatives of utility companies in matters related to the resolution of customer complaints. Prepares daily statistical reports of customer complaints. As instructed, schedules formal and informal conferences with consumers and utility representative for resolution. Drafts simple correspondence. Responds to customer inquiries and complaints. Receives training in the operation of the overnight retrieval of messages. Maintains essential records and files. Will be required to learn how to utilize various types of electronic and/or manual recording and information systems used by the agency, office, or related units.
Requirements
License
Appointees will be required to possess a driver's license valid in New Jersey only if the operation of a vehicle, rather than employee mobility, is necessary to perform the essential duties of the position.
Knowledge, skills and abilities
Ability to read and interpret laws, rules and regulations and apply them to specific situations. Ability to gather data to resolve complaints. Ability to perform basic research. Ability to deal with stressful and emotional situations with consumers. Ability to prepare statistical data. Ability to prepare correspondence and reports. Ability to follow procedures when investigating complaints. Ability to learn how to utilize various types of electronic and/or manual recording and information systems used by the agency, office, or related units. Ability to read, write, speak, understand, and communicate in English sufficiently to perform duties of this position. American Sign Language or Braille may also be considered as acceptable forms of communication. Persons with mental or physical disabilities are eligible if they can perform the essential functions of the job with or without reasonable accommodation. If the accommodation cannot be made because it would cause the employer undue hardship, such persons may not be eligible. ADVANCEMENT : Appointees who successfully complete the twelve (12) month training period will be eligible for advancement to the title(s) for which they have been trained: Customer Representative 3, Public Utilities or Customer Representative 3, Public Utilities, Bilingual in Spanish & English. The inability of an employee in this title to attain a level of performance warranting advancement to the title listed above shall be considered as cause for separation.
Note
The examples of work for this title are for illustrative purposes only. A particular position using this title may not perform all duties listed in this job specification. Conversely, all duties performed on the job may not be listed. Applicants must meet one of the following or a combination of both experience and education. Thirty (30) semester hour credits are equal to one (1) year of relevant experience. Four (4) years of professional experience as a customer representative in the investigation and inspection of electric, gas, water, sewer, or telephone service, and the adjustment of related customer complaints, or the maintenance of customer equipment, or some combination thereof. OR Possession of a bachelor's degree from an accredited college or university. "Professional experience" refers to work that is analytical, evaluative, and interpretive; requires a range of basic knowledge of the profession's concepts and practices; and is performed with the authority to act and make accurate and informed decisions.