CHILD SUPPORT SPECIALIST 3

Official job specification

The text below is the official specification published by the New Jersey Civil Service Commission. The plain-language summary and analysis above are derived from it by NJ Civil Service Navigator. Source: the official specification page at NJ CSC.

Definition

Under the guidance of the Chief or a higher level supervisory official in the Office of Child Support Services, Department of Human Services, supervises, plans, and coordinates the monitoring, assessment, implementation, and/or improvement of processes and procedures related to the child support program's goals and objectives and the statewide child support management information system (NJKiDS). Acts as a liaison between the agency and other public or private organizations; does other related duties as required.

Examples of work

Interprets rules, regulations, policies, procedures and directives for staff for accurate and uniform dissemination of information to county child support agencies. Provides technical and/or program assistance to internal and external child support program partners. Conducts field visits as requested, required or identified through assessment, to internal units and external stakeholders to facilitate, promote and coordinate uniformity in program compliance, performance and statewide use of the child support management information system. Collects, analyzes and disseminates information from field visits, meetings, special projects, reviews and/or audits to appropriate parties and makes recommendations for system or business process improvements Monitors contractual or cooperative agreements; implements administrative decisions, conducts on site inspections for compliance and implements enforcement procedures. Develops and maintains cooperative working relationships with other state and county institutions, agencies and jurisdictions and adapts the general policies and regulations of the office to the specific requirements of the child support law and related statutes. Coordinates and directs the work of Child Support Specialist 2 and Child Support Specialist 3 or other employees assigned to the unit. Supervise work operations and/or functional programs and has responsibility for effectively recommending the hiring, firing, promoting, and demoting and/or disciplining of employees. Reviews compliance and performance audits prepared by staff. Monitors programs, projects, contracts or grants for compliance and performance based on current agency standards or state /federal regulatory requirements. Evaluates the program based on its set objectives, policies, and procedures. Calculates, analyzes and interprets descriptive statistical reports/information and interprets, designs and prepares applicable charts, graphs with conclusions and recommendations. Compiles the data required for federal and state reports and disseminates as required. Supervises the development, implementation and/or coordination of training and public relation activities for a variety of end users and partners. Cooperates with other agency staff to formulate operational policies and procedures to meet the requirements of federal and state regulations. Reviews, analyzes and comments on child support Federal and State legislation, field, management, and fiscal reports which relate to specific program areas to identify problematic areas. Prepares reports defining these problems, and recommends and monitors remedial action. Reviews and approves reimbursement activities, determines amount of benefits, credit or financial assistance consistent with schedules, formulas, or other established procedures. Reviews and analyzes proposed, new and current Federal/State laws, regulations and court rule relating to specific child support and other related programs administered by the agency to determine and evaluate the subsequent impact on program development, operations and systems. Identify service areas requiring new and/or revised policies and procedures based on system functionality; advises appropriate administrative staff of impact on program operations; prepares material to effect new or revised policies, procedures or program instructions. Supervises the development of system instructions/procedures for child support agencies providing services to achieve an effective integration of services and avoid duplication of effort; identifies problem areas in the delivery, administration, implementation, or integration of program activities and cooperates in a mutual effort to resolve these problems. Develops appropriate programs and plans in effecting a complete review process for the child support program in accordance with state and federal guidelines. Amends State plans or cooperative agreements as needed. Monitors federal and state policies, regulations, laws, rules and administrative orders for compliance or changes. Devise new formats for manuals, correspondence, reports, or other written materials. Advise and consult with child support agencies, child support data users and established performance workgroups as well as associated service delivery workgroups impacting the child support program business processes and performance on the following topics: a) federal and state laws and court rules and case laws and regulations appropriate to their areas of expertise or responsibility as they affect services; b) program policies and procedures appropriate to their area of expertise or responsibility; c) materials and recommendations they provided to or about system functionality, and d) delivery and maintenance of services and assistance. Oversee customer service through contact center activities and correspondence. Respond to inquiries and complaints from the general public, child support enforcing agencies outside state government, and others regarding child support processes and activities. Compile documentation for legal proceedings and recommend and approve actions and decisions on certain appeals. Recommend investigations of alleged inappropriate actions, possible fraud, or violations and apply established security procedures and guidelines. Conducts and takes part in conferences and meetings with the staff of other divisions of the Department of Human Services, county child support agencies and other agencies or organizations involved in child support activities. Coordinate liaison activities between the agency and other public and private organizations to maximize the effective and efficient utilization of resources. Oversee the updates and maintenance of the NJKiDS Other Party (complex data table with sensitive personal information) to ensure accuracy of data for employers, health care providers, insurers and financial institutions and maintain the integrity and confidentiality of sensitive information. Answer inquiries from NJKiDS system users; explains functionality and provides technical assistance in the use and application of NJKiDS and other interfacing and supporting programs as they apply to child support operations. Reviews regulations and policies for various programs and related systems; consults with child support data users, agencies, NJKiDS, and program specialists to ensure that implementation of active or planned information systems is in accord with federal and state directives. Monitors and reviews data to analyze, identify problems and develops corrective or remedial action. Prepares Requests for Proposals (RFPs), waivers or procurement documents or contracts in consultation with fiscal or other intra or interagency officials. Supervises activities through periodic reviews, to ensure uniform statewide system implementation and consistency in functional design, program policies, procedures, and regulations per Federal laws and regulations. Design and draft informational materials including updating NJKiDS functionality and program release notes and detailed system instructions. Prepare necessary reports, correspondence, and statistical material in order to carry out assigned tasks. Make presentations at meetings, conference, and training sessions. Prepares briefing material for senior staff's attendance at events. Process various types of correspondence and other written materials and determine appropriate disposition. Designs surveys or questionnaires and develops other research methodologies to study, monitor and evaluate the administration, objectives, efficiency and effectiveness of programs and services. Maintain efficient, accurate and secure record keeping according to Department, state and/ or federal regulations. Will be required to learn to utilize various types of electronic and/or manual recording and information systems used by the agency, office, or related units.

License

Appointees will be required to possess a driver's license valid in New Jersey only if the operation of a vehicle, rather than employee mobility, is necessary to perform the essential duties of the position

Knowledge, skills and abilities

Knowledge of the responsibilities, functions, and objectives applicable to child support program. Knowledge of regulations governing the Title IV-D program. (Child Support Enforcement program) Knowledge of problems likely to be encountered in the development and monitoring of child support programs. Knowledge of principles, methods, and procedures used to evaluate program activities. Knowledge of the techniques used to evaluate and interpret statistical and other forms of information/data. Knowledge of methods used to conduct investigations and surveys. Knowledge of supervisory techniques. Ability to interpret and apply information on federal programs, laws, rules, regulations, policies, standards and procedures applicable to the child support programs administered by the agency. Ability to read, interpret, analyze and apply child support laws, rules, regulations and prescribed procedures and apply them to specific situations. Ability to define work flow and business processes. Ability to effectively communicate with others. Ability to prepare correspondence in the course of official duties. Ability to maintain favorable public relations. Ability to respond to detailed correspondence relating to the work of the Office. Ability to work harmoniously and establish/maintain cooperative working relationships within the Agency and with representatives of local governments, and interested parties. Ability to initiate and respond to correspondence relating to the work of the Office. Ability to prepare and present clear, sound, accurate and comprehensive assessments containing recommendations and findings. Ability to evaluate and interpret statistical data and other forms of information. Ability to develop and participate in the development of procedures

Note

The examples of work for this title are for illustrative purposes only. A particular position using this title may not perform all duties listed in this job specification. Conversely, all duties performed on the job may not be listed. Applicants must meet one of the following or a combination of both experience and education. Thirty (30) semester hour credits are equal to one (1) year of relevant experience. Seven (7) years of professional experience in the analysis, development, implementation, coordination and/or monitoring of operating procedures and/or programs related to child support, child welfare, or probation in a social welfare, criminal justice, or other agency administering such programs, two (2) years of which must include child support programs, of which one (1) year shall have been in a supervisory capacity. OR Possession of a Bachelor's degree from an accredited college or university; and three (3) years of the above-mentioned professional experience, two (2) years of which must include child support programs, of which one (1) year shall have been in a supervisory capacity. OR Possession of a Master's degree in sociology, counseling, psychology, public administration, criminal justice, or social work; and two (2) years of the above mentioned professional experience, two (2) years of which must include child support programs, of which one (1) year shall have been in a supervisory capacity. "Professional experience" refers to work that is creative, analytical, evaluative, and interpretive; requires a range and depth of specialized knowledge of the profession's principles, concepts, theories, and practices; and is performed with the authority to act according to one's own judgement and make accurate and informed decisions.