INTERMITTENT LABOR CLERK

Code: 64791C State Non-Competitive Range: A11 (FY 2027) Work week 35: FLSA coveredOvertime table (4A:3, Appx. A)

Salary: $42,865.87 - $61,705.37/year FY 2027 schedule (last updated 2026-07-27)

Official job specification

The text below is the official specification published by the New Jersey Civil Service Commission. The plain-language summary and analysis above are derived from it by NJ Civil Service Navigator. Source: the official specification page at NJ CSC.

Definition

Under the supervision of a supervisory official in the Department of Labor and Workforce Development, in a position requiring irregular work schedules, either on a daily or seasonal basis, which cannot meet the criteria of full-time or part-time positions, does varied and responsible clerical work to assist in the administration of regular or special programs of the department including, but not limited to: preparing, processing, and paying claims for unemployment compensation; disability or other claims for department benefits; preparing and coding applicant and job order data for database entry; reviewing/interpreting/analyzing error reports to correct system/data; directing applicants to appropriate claimant or placement units; general record-keeping and filing; or reception; does other related duties as required.

Examples of work

• Gives information, in person and over the telephone, to the public concerning varied department programs.
• May assist professional staff in performance of more routine duties.
• Receives and directs applicants to appropriate claims or reemployment services units.
• Interviews claimants or other members of the public at the reception point to determine type of claim to be filed or where they should be directed for appropriate reemployment services.
• Checks reports, applications, and other documents for duplication, mathematical accuracy, completeness, and compliance with law and procedure.
• Reviews and checks reports, verifies that transactions were accepted into the system, and corrects and reenters forms previously not accepted due to error.
• Has responsibility for maintaining work sheets used as a basis for preparation of periodic reports.
• Organizes assigned work and develops effective work methods.
• Prepares factual reposts from statistics provided and tallied through daily operations.
• Maintains records and files.
• May be assigned to do necessary typing as required in the processing and distribution of forms.
• May be required to participate in the operation of monitor or intercom-type telephone equipment where this system is the communication center for the office.
• Reviews claim forms for completeness and accuracy.
• Explains to claimants or other members of the public the basic laws, rules, and regulations governing eligibility for benefits or other department programs.
• Assigns reporting day and time for future visit in accord with local office schedules.
• Issues information material.
• Issues forms and explains to claimants the need for compliance in answering questions concerning their continued availability and search for work.
• May assist in on-the-job training of new personnel.
• Reviews base year employment history on claim form and records industry code and registration number of employer.
• Prepares request for wage and separation information where applicable and mails to employers.
• Where Local Office Online Payment System (LOOPS) applies, enters claim completely/accurately on computer terminal including claimant and employer information for wage and separation information form to be sent to employer from central office computer operation.
• Makes monetary determination on claims based on information provided by the employer and completes required documents.
• Interviews claimants, explains monetary entitlement, refers claimants to professional staff if question of eligibility arises, assigns claimants regular reporting day and time, and instructs them on procedure for continued reporting.
• Conducts group reemployment orientations, explaining to claimants on their first compensable visit their rights and responsibilities under unemployment insurance law.
• Processes continued claims, review claims for completeness/accuracy, makes proper notations on claimant record files, prepares ledger, and transmits to proper unit for issuance of checks.
• Completes reports relating to daily closing transactions.
• Completes proper routine redeposit of incorrect or undeliverable checks and ensures that information is accurate/complete.
• Forwards claimant's records to professional staff for eligibility determination in those cases where information supplied by claimant appears to be inaccurate or insufficient to pay benefits.
• Prepares statistical reports.
• Makes adjustments on claims where incorrect payment has occurred, and completes entries to credit refunds where applicable based on prior position of refund due.
• Inputs documents into system database.
• Completes or corrects audit of reports generated by LOOPS following input of local office materials through the computer terminal system.
• Opens and distributes mail.
• Maintains up-to-date instructions in procedures manuals relating to job functions.
• Will be required to learn how to utilize various types of electronic and/or manual recording and information systems used by the agency, office, or related units.

Experience

Two (2) years of clerical experience providing customer service in a public or private sector organization, involving the interpretation of rules and regulations.

License

Appointee will be required to possess a driver's license valid in New Jersey only if the operation of a vehicle, rather than employee mobility, is necessary to perform essential duties of the position.

Knowledge, skills and abilities

Knowledge of office methods, practices, and routine. Knowledge of the internal organization, policies, procedures, and regulations of the department after a period of training. Knowledge of provisions of New Jersey Unemployment Compensation Law. Ability to work effectively with associates and superiors. Ability to understand complex, established department procedures, routines, and regulations and to apply them to specific cases in accord with prescribed procedures. Ability to understand computer terminology. Ability to interpret basic laws and regulations to process claims and make required eligibility and monetary determinations. Ability to prepare clear, sound, accurate, and informative reports and case records. Ability to perform detailed clerical work and mathematical computations. Ability to explain claimant rights and responsibilities to small groups of claimants. Ability to perform clerical work involving close attention to accuracy and detail. Ability to organize work so it can be completed in an efficient manner. Ability to maintain records and files and to sort, index, file, and retrieve varied types of materials from those files. Ability to operate a multiple position telephone switchboard and/or monitor- type telephone equipment. Ability to give instruction and explain duties assigned to this position. Ability to do necessary typing work as required in the administration of any of the varied claims programs for Unemployment Insurance. Ability to learn how to operate an online data processing terminal. Ability to learn how to utilize various types of electronic and/or manual recording and information systems used by the agency, office, or related units. Ability to read, write, speak, understand, and communicate in English sufficiently to perform duties of this position. American Sign Language or Braille may also be considered as acceptable forms of communication. Persons with mental or physical disabilities are eligible if they can perform essential functions of the job after reasonable accommodation. If the accommodation cannot be made because it would cause the employer undue hardship, such persons may not be eligible. SPECIAL NOTE The intermittent designation shall be utilized only where the work responsibilities are characterized by unpredictable work schedules which do not meet normal criteria of regular, year- round full-time or part-time assignments. Such category is not to displace or be used in place of regular full-time or part-time employees. Assignment of Work Assignment of work hours to intermittent employees shall be based on managerial needs and shall be limited to work that is appropriate to the class title. Furlough and Recall Whenever it is necessary to furlough intermittent employees, furloughing will be done in the inverse order of seniority based on official records at the end of the last pay period. A furlough means that an intermittent employee cannot be scheduled for work within the next week. Reasonable advance written notice of furlough action shall be given to the employee. A furlough will not be considered a layoff and will not require the issuance of the forty-five (45) day notice. The seniority organization unit for purposes of furlough selection will be employees currently working in a designated work unit, prior to use by the appointing authority, designated work units must be submitted to and approved by the New Jersey Civil Service Commission. Seniority shall be determined by the number of regular hours worked by the intermittent employee. Recall from furlough will be made in seniority order from the most senior to the least senior employee from among furloughed employees who are assigned within a designated work unit which may be the local office and/or satellite office. In cases of equal seniority, the tie will be broken by determining the number of hours the employees were in pay status under special service during the last two (2) years immediately preceding their conversion to an intermittent title. Recall of employees may be extended on a regional or statewide basis if the recall list for the work unit has been exhausted. When the recall procedure is extended beyond the work unit, or when the recall is for less than four hours of work, the termination actions listed below will not apply when the intermittent employees cannot be contacted or refuses an offer of recall. However, when an offer of recall is accepted to a work unit other than the one from which the employee was furloughed, the new work unit will become the employee's seniority organization unit for future furlough and recall actions. Recall actions shall be initiated during the first two (2) hours or the last two (2) hours of the workday. If the department is unable to contact the employee during these times, the next employee on the recall list will be called until a sufficient number has been secured. If a department is unable to contact an employee on two (2) consecutive occasions, the employee shall be notified in writing of the specific dates and times the contacts were made. Employees will be given five (5) calendar days from date of receipt to advise of their current availability for future scheduling. Failure to respond as directed shall be considered a resignation. If, on the next occasion, the same employee is unavailable, this also shall be considered a resignation. Intermittent employees who are contacted and refuse an offer of recall for reasons other than verified illness, disability, or approved leave may be resigned. This job specification is applicable to the following title code(s) which are different work week or work month and/or variants of the job class title: Job Spec Code State, Local or Common Class of Service Work Week State Class Code Local Class Code Salary Range

Note

The examples of work for this title are for illustrative purposes only. A particular position using this title may not perform all duties listed in this job specification. Conversely all duties performed on the job many not be listed. Appointments may be made to positions requiring bilingual skills. Bilingual in Spanish and English. SPECIAL SKILL Applicants must be able to read, write, speak, understand, or communicate in Spanish and English sufficiently to perform the duties of this position. Completion of thirty (30) semester hour credits at an accredited college or university may be substituted for one (1) year of general clerical experience. SN3512N/AA11-Bilingual In Spanish & EnglishSN3512N/AA11- This job specification is for government use only. Salary range is only applicable to state government. Local salaries are established by individual local jurisdictions. 12/19/2020