CUSTOMER SERVICE REPRESENTATIVE
Eligible list pendingExam status, as of November 4, 2026. We hold no currently open examination announcement for this title. The most recent announcement we hold was a promotional examination for CAMDEN (symbol PM3937H), which closed October 21, 2026. Its eligible list is pending: filing has closed and no list carrying symbol PM3937H has appeared on the Commission's eligible-list site, which we have read since October 24, 2026. Exam schedule
Eligible lists, as of November 4, 2026. 2 eligible lists are in force. The newest, for Jackson, Utilities Aut, was promulgated September 24, 2026 and expires September 23, 2028, 1 name as issued. See the lists
Provisional hiring can precede the examination. See the provisional route
Rules that apply to this title
A guide to the rules, not legal advice.
Customer Service Representative sits in the competitive class of New Jersey's local-government civil service, so reaching it runs through testing and an eligible list instead of a straight hire.
It asks for 1 year of relevant experience.
How to apply
This title is filled by competitive examination.
See every real route in, and where to apply. We don't track live vacancies.
See where to apply for this title →Examination announcements for this title
Previously announced, and no longer listed by the Commission
The Commission removes an announcement once it has closed and republishes nothing, so these 2 examinations are no longer on any of its own lists. We keep what we have read, here covering 2026. None of them can be filed for now; a title announced once is often announced again, so this is the record of whether that has happened.
| Title | Symbol | State or local, and unit | Closed |
|---|---|---|---|
| CUSTOMER SERVICE REPRESENTATIVEPromotional (scope-limited) | PM3937H | LocalCamden | October 21, 2026 |
| CUSTOMER SERVICE REPRESENTATIVEPromotional (scope-limited) | PM3938H | LocalHoboken | October 21, 2026 |
Every row is CSC's own; see the full announcement calendar.
This title at the Civil Service Commission
The Civil Service Commission's minutes record 3 matters naming it since January 16, 2019: examination eligibility (2), request for reconsideration (1).
- In the Matter of Isaac Toney, Jr. Customer Service Representative (M0585B), Trenton CSC Docket No. 2022-442 · June 28, 2023 · Request for reconsideration · Denied
- In the Matter of Isaac Toney Jr., Customer Service Representative (M0585B), Trenton CSC Docket No. 2021-1584 · August 4, 2021 · Examination eligibility · Denied
- In the Matter of Vanessa Stephenson, Customer Service Representative (M1174A), East Orange CSC Docket No. 2020-1972 · July 1, 2020 · Examination eligibility · Denied
Eligible lists for this title
An eligible list ranks the people who passed an examination, and appointments are made from it until it expires. 2 lists for this title are on record, 2 still in force.
| State or local | Kind and symbol | Promulgated | Expires | On the list |
|---|---|---|---|---|
| LocalJackson, Utilities Aut | PromotionalPM3288H | September 24, 2026 | September 23, 2028 | 1 |
| LocalPassaic Valley Water Co | PromotionalPM2914H | August 13, 2026 | August 12, 2028 | 2 |
Read from the Civil Service Commission's eligible list site, which we have read since October 24, 2026. The Commission posts each list for three months after it is issued and we keep it after that. The count is the list as issued, before appointments, removals or appeals change it. This site shows list-level facts only.
Promotion paths the Commission has published
Titles this one has led to
Holders of CUSTOMER SERVICE REPRESENTATIVE were eligible to compete in a promotional examination for the title below.
- SENIOR CUSTOMER SERVICE REPRESENTATIVEstated by 1 employer
Each line comes from a promotional examination announcement, which sets its own eligibility for that employer and that examination — so this records what the Commission has accepted before, not a rule about who qualifies now. Most of these paths have been stated by a single employer, and the count beside each says how many. A promotional examination is also closed to anyone without permanent status in the unit the announcement names. How promotional eligibility works.
Where this title leads
Examinations in the Commission record
Examination symbols named in Civil Service Commission matters about CUSTOMER SERVICE REPRESENTATIVE, with how many matters named each and when they were decided. A symbol identifies one examination announcement.
Salaries stated in examination announcements
2 Civil Service Commission examination announcements from 2 local employers have stated a salary for this title. Local pay is set by each employer under its own ordinance or contract, so these are separate figures rather than variants of one rate.
| Employer | Salary as published | Basis | Announcement |
|---|---|---|---|
| HobokenTransportation and Parking | $41,000.00 ~ $64,000.00 | A year | October 2026 |
| CamdenClerk | $49,295.00 ~ $69,682.00 | A year | October 2026 |
Each figure is quoted as the Civil Service Commission printed it in that employer's announcement on the date shown. It is evidence of what was advertised then, not a statement of what the position pays now, and an announcement does not say whether a post is full or part time. No average, range or comparison is given across employers, because each sets its own pay and nothing here establishes that two of these positions are alike. Where an employer has announced the title more than once for the same department, only its most recent figure is shown. How this data is sourced.
Who employs this title
Customer Service Representative is used at one independent authority, New Jersey Transit Corporation.
Independent authorities
| Employer | Employees |
|---|---|
| New Jersey Transit Corporation | 32 |
Where this title is used
Customer Service Representative is a local service title. It is filled by the counties, municipalities, authorities and other employers that have adopted civil service under Title 11A, not by State departments. Those employers set pay by ordinance or contract rather than from a State salary schedule, which is why most local titles carry no salary range here.
Check whether an employer is a civil service jurisdiction · How local civil service works
State payroll and independent authority payroll are separate systems and are never merged. See data sources.
Official job specification
The text below is the official specification published by the New Jersey Civil Service Commission. The plain-language summary and analysis above are derived from it by NJ Civil Service Navigator. Source: the official specification page at NJ CSC.
Definition
Under direction, performs work involved in receiving and handling customer complaints, requests, and/or inquiries concerning the providing of public services, billings, service charges, the issuance of licenses, certificates, and permits, and/or other matters of a similar nature; does other related duties as required.
Examples of work
- Receives and resolves inquires and complaints by customers concerning high or incorrect billings, service charges and connections, change of name and address, service installation, meter repairs, sidewalk and street restoration, and other problems that arise.
- Prepares forms for change of address of customer for data processing.
- Handles customer requests concerning turn-on and turn-off of water supply and/or electric service, and maintains a record of all such actions.
- Prepares information and forms regarding the request and/or billings for special, final, and private reading of water and electric meters.
- Processes checks and money orders received as payment for water, electric, and sewer billings by checking street addresses, account numbers, and trial balances, so the cashier may accept them.
- Answers inquiries and gives information concerning water and electric meter readings, the manner of making computations for water and electric use, and the water and electric distribution system.
- Checks on new accounts to ensure proper billings.
- Prepares reports.
- Establishes and maintains records and files.
- May make field inspections of water, sewer, and/or electric lines and connections, as the result of customer complaints, to ensure that property is being billed properly according to rate structure.
- Inspects property to determine proper rate structure category and gathers needed information for the customer account.
- Explains to customers how charges are calculated.
- Ensures that records are updated so that customer is billed properly.
- May make field investigations to obtain information on new construction, subdivisions, or changes in property ownership.
- Provides information to the public concerning the issuance of various licenses, certificates, and permits.
- Answers questions, explains procedures, provides instructions, and resolves problems concerning the completion of applications and other forms.
- Distributes forms and information to the public to communicate specific requirements of relevant licensing and registration laws, regulations, and policies.
- Inspects tax maps to locate property lines and may inspect property for proper utility installation and connections.
- Collects payments for services and penalty and interest charges, and makes partial payment arrangements as necessary.
- Interviews applicants for water, gas, and/or electric service.
- Talks with customers by phone or in person and receives orders for installation, turn-on, discontinuance, or change in services.
- Fills out forms, determines charges for service requested, collects deposits, prepares change of address records, and issues discontinuance orders.
- May adjust complaints concerning billing or service rendered, referring complaints of service failures, energy diversion, or meter tampering to designated departments for investigation.
- May visit customers at their place of residence to investigate conditions preventing completion of service connection orders or for investigations involving meter tampering or energy diversion.
- Reviews meter books, microfilm, computer printouts, and machine accounting records for errors causing high bill.
- Orders tests to detect meter malfunctions.
- Confers with customer in person, by telephone, or dictates correspondence to explain reasons for high bill.
- Prepares forms required for correction of meter reading or billing errors.
- Participates in publicity, marketing, and customer relations activities.
- Will be required to learn to utilize various types of electronic and/or manual recording and information systems used by the agency, office, or related units.
Experience
One (1) year of experience in the receiving and handling of customer complaints and inquiries.
License
Appointees will be required to possess a driver's license valid in New Jersey only if the operation of a vehicle, rather than employee mobility, is necessary to perform essential duties of the position.
Knowledge, skills and abilities
Knowledge of regulations and procedures dealing with billing, computing charges, and making connections relative to water, sewer, and/or electric utility services, after a period of training. Knowledge of utility rate structure, after a period of training. Knowledge of regulations pertaining to the installation, connection, and discontinuance of utility services, after a period of training. Knowledge of laws, regulations, policies, and procedures regarding the issuance of various licenses, permits, and/or certificates, after a period of training. Knowledge of records and procedures involved in recording payments for utility services, interest, and penalty charges, after a period of training. Knowledge of methods involved in recording meter readings and in calculating water and/or electric consumption, after a period of training. Knowledge of office methods, practices, routines, machines, and equipment. Knowledge of the internal organization, personnel, resource scheduling, functions, and established regulations, policies and procedures, after a period of training. Knowledge of techniques in communicating effectively and courteously with the public. Ability to deal tactfully with varied types of persons who have complaints about their billings or who are delinquent in their payments. Ability to analyze and interpret procedures relating to the collection of utility payments, penalty and interest charges, partial payments, and investigative charges for meter tampering and energy diversion. Ability to take and maintain a firm correct stand when controversies arise, and to deal with hostile individuals. Ability to establish and maintain records and files. Ability to interview people and compile information. Ability to communicate effectively with different kinds of people and to provide them with proper information. Ability to prepare reports and complete forms. Ability to record numerical or other information accurately. Ability to recognize errors in printed material. Ability to utilize various types of electronic and/or manual recording and information systems used by the agency, office, or related units. Ability to read, write, speak, understand, and communicate in English sufficiently to perform the duties of this position. American Sign Language or Braille may also be considered as acceptable forms of communication. Persons with mental or physical disabilities are eligible as long as they can perform the essential functions of the job after reasonable accommodation is made to their known limitations. If the accommodation cannot be made because it would cause the employer undue hardship, such persons may not be eligible. This job specification is applicable to the following title code(s) which are different work week or work month and/or variants of the job class title: Job Spec Code State, Local or Common Class of Service Work Week State Class Code Local Class Code Salary Range
Note
The examples of work for this title are for illustrative purposes only. A particular position using this title may not perform all duties listed in this job specification. Conversely, all duties performed on the job may not be listed. NOTE: Appointments may be made to positions requiring bilingual skills. - Bilingual in Spanish and English SPECIAL SKILL Applicants must be able to read, write, speak, understand, or communicate in Spanish and English sufficiently to perform the duties of this position. LC N/A03-Bilingual In Spanish And EnglishLC N/A03- This job specification is for government use only. Salary range is only applicable to state government. Local salaries are established by individual local jurisdictions. 9/03/1997