ADMINISTRATIVE SUPERVISOR OF FAMILY SERVICES

Official job specification

The text below is the official specification published by the New Jersey Civil Service Commission. The plain-language summary and analysis above are derived from it by NJ Civil Service Navigator. Source: the official specification page at NJ CSC.

Definition

When Assigned to a County Welfare Agency: Under the direction of a Director or other administrative officer, is responsible for the development and supervision of social service and income maintenance programs, does other related work. When Assigned to an Employment and Training Agency: Under the direction of a Director or other administrative officer, is responsible for the development and supervision of programs designed to assess the education and training needs of participants and provide referrals to appropriate work experience and training services; does other related work.

Examples of work

When Assigned to a County Welfare Agency: Plans, schedules, and coordinates social service operations. Coordinates and oversees the review of applications for eligibility determination for social service assistance. Determines social service resource needs and allocations; effects adjustments as required. Advises subordinate staff in the analysis of social service case problems. When Assigned to an Employment and Training Agency: Plans, schedules, and coordinates employment and training program operations. Coordinates and oversees the work of subordinate personnel engaged in conducting intake interviews and employment needs assessments and in the development of individual employability plans. Monitors the operation of work experience and training programs. Supervises the evaluation of participants' progress towards employability. Supervises the counseling of participants on matters relating to training, work habits, motivation and relations with instructors or employers. General: Assists in the planning, development, and implementation of organizational plans, work systems, operating guidelines, standards, procedures, and methods utilized to administer assigned programs. Designs and implements surveys, needs analysis and research programs to improve internal systems, work procedures and delivery of services to clients. Coordinates program efforts with other internal activities, or with the activities of other agencies. Establishes priorities for the unit(s) supervised; determines program emphasis, goals and operating guidelines. Establishes and adjusts long range schedules, priorities, and deadlines for regular and special work assignments; coordinates work schedules among subordinate units. Reviews, approves, disapproves or modifies proposed changes in functions, structure, assignments, staffing or in other areas affecting the organization; collaborates with management to make decisions relative to proposed changes. Reviews, analyzes and interprets laws, rules and regulations impacting programs provided by the organization. Coordinates work operations among subordinate units and with other organizations on adverse impact matters and changes affecting other operations or programs. Reviews and analyzes records and reports of work production, costs, equipment, and staff resource utilization to evaluate work progress and to control or reduce costs. Expedites the study and resolution of complex or unique problems affecting program operations and implements corrective action. Supervises the work operations and/or functional programs and has responsibility for employee evaluations and for effectively recommending the hiring, firing, promoting, demoting and/or disciplining of employees. Determines the training needs of subordinate staff. Consults with administrative personnel on issues of policy and procedure; functions as liaison between administration and staff. Organizes assigned work and develops effective policies, procedures, work methods, and routines. Delegates assignments and provides instructions; delegates and oversees the exercise of authority by subordinate supervisors. Prepares clear, sound, accurate and informative reports and correspondence containing findings, conclusions and recommendations. Plans and conducts staff meetings and conferences. Establishes lines of authority, develops organizational structure and makes recommendations for the efficient use of available personnel, equipment, supplies, and materials. Supervises the establishment and maintenance of records and files. Prepares budget requests. Will be required to learn to utilize various types of electronic and/or manual recording and information systems used by the agency, office or related units.

License

Appointees will be required to possess a driver's license valid in New Jersey only if the operation of a vehicle, rather than employee mobility, is necessary to perform the essential duties of the position.

Knowledge, skills and abilities

Knowledge of established public welfare, social service and/or employment and training theories, procedures, and terminology. Knowledge of the sources and methods used to obtain information regarding income, property ownership, financial resources, employment history, educational background and other information necessary in assessing eligibility and/or employability. Knowledge of the principles and practices of social service and/or employment and training programs. Ability to supervise the activities and staff of assigned programs. Ability to interpret and apply the eligibility standards, assessment tools, policies and procedures of the agency. Ability to interpret laws, rules and regulations and apply them to specific situations. Ability to identify and locate appropriate resources. Ability to analyze financial, social and other data. Ability to direct program activities, set priorities and objectives and develop and administer operating procedures and standards. Ability to delegate assignments, provide instruction to subordinate staff and evaluate and supervise their work performance. Ability to establish and maintain cooperative working relationships with those interested or involved in the work of the unit. Ability to prepare clear, sound, accurate and informative reports and correspondence containing findings, conclusions and recommendations. Ability to analyze, comprehend and interpret the fiscal, personnel, and technical problems involved in developing and executing program operations and procedures. Ability to plan, supervise, and manage social service and/or employment and training programs. Ability to supervise the establishment and maintenance of records and files. Ability to learn to utilize various types of electronic and/or manual recording and information systems used by the agency, office or related units. Ability to read, write, speak, understand, or communicate in English sufficiently to perform the duties of this position. American Sign Language or Braille may also be considered as acceptable forms of communication. Persons with mental or physical disabilities are eligible as long as they can perform essential functions of the job with or without reasonable accommodation. If the accommodation cannot be made because it would cause the employer undue hardship, such persons may not be eligible.

Note

The examples of work for this title are for illustrative purposes only. A particular position using this title may not perform all duties listed in this job specification. Conversely, all duties performed on the job may not be listed. Applicants must meet one of the following or a combination of both experience and education. Thirty (30) semester hour credits are equal to one (1) year of relevant experience. Eight (8) years of professional experience in any one of the following areas or a combination thereof, two(2) years of which shall have been in a supervisory capacity: (1) gathering social and other information from clients, determining their needs and planning and executing a prescribed plan of treatment or service; (2) examining, adjusting, determining or authorizing eligibility for cash awards or benefits; (3) reviewing, analyzing, evaluating, and/or implementing public assistance programs; (4) assessing education and training needs and providing referrals for work experience services, training services, or job placement; or (5) school or career counseling, employee development and training, or in the development of employee recruitment and/or development and training programs. OR Possession of a bachelor's degree from an accredited college or university; and four (4) years of the above-mentioned professional experience, two (2) years of which shall have been in a supervisory capacity. OR Possession of a Master's degree from an accredited college or university, in Psychology, Education, Social Work, or counseling; and three (3) years of the above-mentioned professional experience, two (2) years of which shall have been in a supervisory capacity. "Professional experience" refers to work that is creative, analytical, evaluative, and interpretive; requires a range and depth of specialized knowledge of the profession's principles, concepts, theories, and practices; and is performed with the authority to act according to one's own judgment and make accurate and informed decisions.