UNEMPLOYMENT INSURANCE CLERK, RE-EMPLOYMENT CALL CENTER
Bilingual In Spanish & English
To land Unemployment Insurance Clerk, Re-Employment Call Center in New Jersey you go through the competitive route: you sit an announced exam and the score puts you on the eligible list agencies hire from.
The one gate is 2 years of relevant experience. The FY2027 range lands between $46,727 and $67,528.
How to apply
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Exam
This is an application to sit an exam and be placed on an eligible list for this title, not an application for a specific job. A $35 application fee applies to Non-Public-Safety announcements issued on or after 2026-02-01. There may be no current vacancy behind it, and the list it produces may not be certified for months or years.
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Exam
Open to permanent employees in the competitive division who hold a qualifying lower title in the same unit. A $35 application fee applies to Non-Public-Safety announcements issued on or after 2026-02-01. Like the open competitive exam, this places you on a list; it is not itself a job offer.
Official job specification
The text below is the official specification published by the New Jersey Civil Service Commission. The plain-language summary and analysis above are derived from it by NJ Civil Service Navigator.
Definition
Under direction of a supervisory official in the Reemployment Call Center (RCC), Department of Labor, performs varied clerical tasks to assist in the administration of regular or special programs and processes in the RCC, including but not limited to filing, processing and paying manual and electronic claims for unemployment compensation, and directing applicants to appropriate services; does other related duties.
Examples of work
Processes new or additional unemployment claims received at the RCC electronically or by phone, obtains claimant and employer information from caller and enters into UI database utilizing RCC software application and modules. Reviews claimant information on the wage record database, identifies discrepancies; schedules claimant for an interview to resolve discrepancies or gather information needed to complete a claim when wage information is inaccurate. Determines monetary eligibility and identifies non-monetary issues. Determines the correct type of claim, whether multiple claims are appropriate, and explains options to claimant; schedules appointments for re-employment orientation and claims examiner interview; determines local office assignment and instructs claimant about reporting requirements. Processes additional unemployment claims by phone, obtains claimant and employer information from caller, and enters information into UI database utilizing RCC software application and modules. Reviews history of existing claim to determine status, missing or incomplete information, appropriateness of claim, and identifies issues relative to claim eligibility or ineligibility. Reviews status of claim in UI database and RCC data archive to determine if reassertion of claim is appropriate; determines if existing non-monetary denials should be terminated and performs re-determination if necessary; removes existing claims from pending status when appropriate. Provides direct customer service to claimants by telephone; reviews failed telephone and electronic certifications filed by claimants; determines reason for failure and whether claim can be paid or, whether a non-monetary appointment is necessary; schedules appointment. Creates monetary and non-monetary adjudication schedules within parameters of the Unemployment Adjudication Centers; utilizing RCC software and modules; adjusts schedules as necessary. Obtains information from callers to verify identity to assist in maintaining the integrity of the Unemployment Trust Fund and RCC operating systems. Resets personal identification number for claimants when requested. Reports suspected fraud cases. Obtains and records in the RCC application software basic resume data from claimants including work history, occupations, education, job training status or interest; schedules candidates for re-employment services orientation. May provide guidance and instruction to new employees. Receives calls from claimants transferring status from disability insurance to unemployment insurance and provides information about the program and services. Records all activity in RCC phone system. Processes certifications for benefit payment and takes necessary action. Receives and responds to electronic inquires. Processes check tracers to the Department of the Treasury for claimants who have not received a check that has been processed. Maintains records and files. Will be required to learn to learn to utilize various types of electronic and/or manual recording and information systems used by the agency, office or related units.
Experience
Two (2) years of experience processing clerical work involving the interpretation and application of rules and regulations, one (1) year of which shall have involved the processing of insurance claims or benefits payments.
License
Appointees may be required to possess a driver's license valid in New Jersey only if the operation of a vehicle, rather than employee mobility, is necessary duties of the position. KNOWLEDGE AND ABILITIES: Knowledge of the local office on-line payment system (LOOPS) and the Reemployment Call Center software application and modules. Knowledge of the methods used to evaluate eligibility claims. Knowledge of office methods, practices and routines. Knowledge of the methods used to compute claim benefits. Ability to interpret laws, rules and regulations regarding claim or benefits payments and apply them to specific situations. Ability to establish and maintain cooperative working relationships with those interested or involved in the work of the unit. Ability to evaluate and process claims. Ability to converse with individuals of varying backgrounds to acquire or distribute information. Ability to perform mathematical calculations, avoid errors, and check calculations performed by others for accuracy. Ability to identify suspected cases of fraud. Ability to maintain records and files. Ability to learn to utilize various types of electronic and/or manual recording and information systems used by the agency, office or related units. Ability to read, write, speak, understand or communicate in English sufficiently to perform the duties of the position. American Sign Language or Braille may also be considered as acceptable forms of communication. Persons with mental or physical disabilities are eligible as long as they can perform essential functions of the job with or without reasonable accommodation. If the accommodation cannot be made because it would cause the employer undue hardship, such persons may not be eligible. CODE: 07/26/2014 This job specification is applicable to the following title code(s) which are different work week or work month and/or variants of the job class title: Job Spec Code State, Local or Common Class of Service Work Week State Class Code Local Class Code Salary Range
Note
The examples of work for this title are for illustrative purposes only. A particular position using this title may not perform all duties listed in this job specification. Conversely, all duties performed on the job may not be listed. NOTE: Appointments may be made to positions requiring bilingual skills. - Bilingual in Spanish and English SPECIAL SKILL Applicants must be able to read, write, speak, understand, or communicate in Spanish and English sufficiently to perform the duties of this position. Completion of thirty (30) semester hour credits at an accredited college or university may be substituted for one (1) year of only the general clerical experience. There is no substitution for the required one year of specific experience involving insurance claims, benefits payment, or job placement operation. SC3514N/AA13-Bilingual In Spanish & EnglishSC3514N/AA13- This job specification is for government use only. Salary range is only applicable to state government. Local salaries are established by individual local jurisdictions. 7/26/2014