SAFETY SERVICE PATROL SHIFT SUPERVISOR

Code: 10319 State Competitive Range: R18 (FY 2027) Work week 40: FLSA coveredOvertime table (4A:3, Appx. A)

Salary: $58,222.22 - $84,763.22/year FY 2027 schedule (last updated 2026-07-27)

Official job specification

The text below is the official specification published by the New Jersey Civil Service Commission. The plain-language summary and analysis above are derived from it by NJ Civil Service Navigator. Source: the official specification page at NJ CSC.

Definition

Under the direction of a Supervisor Safety Service Patrol or other designated supervisor in the Department of Transportation, functions as a first-line field supervisor over a team of at least three Safety Service Patrol Operators and/or Apprentices in a geographical area during an assigned shift; delegates assignments and appraises performance of staff involved in clearing highways of incidents which includes: transportation accidents, assistance of disabled motorists, removal of debris, tagging abandoned vehicles; does related work as required.

Examples of work

• Functions as a first-line field supervisor over a team of at least three Safety Service Patrol Operators and/or Apprentices in a geographical area during an assigned shift, delegates assignments and appraises performance of staff.
• Sets a good example in communication with the public, providing courteousness and empathy, particularly in stressful and traumatic situations.
• Contacts the Central Dispatch Unit's (CDU) Communications Operators for all incidents providing accurate information and requesting additional assistance as required.
• Uses appropriate traffic control techniques, as outlined in the NJDOT Safety Manual and the NJDOT Work Zone Safety Set Up Guide, to close lanes during an incident.
• Assists law enforcement officer in duties relating to traffic control situations, and maintains traffic control in accordance with the NJDOT Safety Manual and the NJDOT Work Zone Safety Set Up Guide.
• Prioritizes and control situations until released by a supervisor, incident commander, or until the incident clears.
• Responsible for assisting disabled motorists, along a designated section of roadway, by changing a flat tire, providing fuel, performing minor repairs, jump starting a vehicle, providing directions, or calling for additional assistance (Police, Fire, Medical, Maintenance, Environmental).
• Acts as NJDOT liaison to the incident commander, during transportation incidents, until relieved by higher level supervision.
• Instructs Safety Service Patrol (SSP) Apprentices, Safety Service Patrol Operators and other employees in the use and operation of tow trucks in clearing state owned roadways.
• Directs SSP Operators and SSP Apprentices to provide appropriate traffic control during incidents in accordance with the NJDOT Safety Manual and the NJDOT Work Zone Safety Set Up Guide.
• Instructs SSP Apprentice, SSP Operators in the use and operation of roadside field deployable intelligent transportation system equipment including truck and/or trailer mounted message signs, highway advisory radios, and portable cameras.
• Ensures SSP personnel provide traffic queue information to Statewide Traffic Management Center (STMC) and/or Traffic Operations South (TOC) on transportation related incidents.
• Instructs SSP Apprentice, SSP Operators, and other employees in the maintenance of clear State owned roadways.
• Takes the lead in the use of handheld/mobile computer devices.
• Ensures all information collected from the Safety Service Patrol operators and apprentices is captured correctly and downloaded into a central database which is able to provide routine reports.
• Responsible for performing routine checks of all SSP operators/apprentices by reviewing reports from the automatic vehicle location (AVL) system for driver location, speed, start/stop times and other pertinent measurable.
• Plans, organizes, and assigns work of the unit and evaluates employee performance and conduct, enabling the effective recommendation of the hiring, firing, promoting, and disciplining of subordinates.
• Reviews incident reports from the shift, for completeness and legibility. Any corrections are brought to the attention of the technician.
• Reports the performance of each technician on the shift to the Safety Service Patrol Supervisor. (Examples include assist disabled motorists, tag abandoned vehicles, respond to accident scenes, assist at cleanup of non-hazardous spills, assist with car fires, remove debris, report suspicious activities, report damage to state property and prepare an incident report of any assist.)
• Responsible for informing the SSP Supervisor of vehicles not in service during the shift for compilation of required vehicle downtime.
• Provides traffic queue information to the Statewide Traffic Management Center (STMC) and/or Traffic Operations South (TOC) on a regular basis, also provides estimated durations for transportation related incidents.
• Operates and utilizes all Safety Service Patrol vehicle and equipment or uses in the clearing state owned roadways.
• Performs snow removal in their SSP facilities as necessary.
• In the absence of a Safety Service Patrol Operator, may be required perform the duties of the operator.
• In the absence of the Safety Service Patrol Supervisor, may perform duties of the position when necessary.
• Responsible for the inventory of all equipment and materials utilized by the patrol and ordering equipment and materials when necessary.
• Attends specialized training courses relevant to Emergency Service and subsequently conducts training with the technicians.
• In the absence of an Safety Service Patrol Operator, may perform required duties of the driver.
• Will be required to learn to utilize various types of electronic and/or manual recording and information systems used by the agency, office, or related units.

Requirements

Three (3) years of experience in the assistance of disabled motorists, minor repairs of vehicles, and maintaining clear roads for vehicle flow.

Appointees must be certified in the Incident Command System (ICS 100 and 200).

License

Appointees must possess a driver's license valid in New Jersey.

Appointees are also required to possess a valid Commercial Driver's License (CDL) and applicable endorsement for the class and type of vehicle being operated.

The responsibility for ensuring that employees possess the required motor vehicle license, commensurate with the class and type of vehicles operated, rests with the Appointing Authority.

Knowledge, skills and abilities

• Knowledge of NJDOT Safety Manual and Manual on Uniform Traffic Control Devices, as well as the NJDOT Work Zone Safety Set Up Guide.
• Knowledge of types of motor vehicles and their operation.
• Knowledge of the tools and equipment in the minor repair of disabled vehicles, including jump starting dead batteries, providing a small amount of gas, and changing tires.
• Knowledge of the procedures for the competent, safe, and efficient operation of vehicles.
• Ability to prepare factual reports.
• Ability to maintain essential records and files.
• Ability to learn to utilize various types of electronic and/or manual recording and information systems used by the agency, office, or related units.
• Ability to read, writes, speak, understand, or communicate in English sufficiently to perform the duties of this position. American Sign Language or Braille may also be considered as acceptable forms of communication.
• Persons with mental or physical disabilities are eligible as long as they can perform essential functions of the job with or without reasonable accommodation. If the accommodation cannot be made because it would cause the employer undue hardship, such persons may not be eligible.

Note

The examples of work for this title are for illustrative purposes only. A particular position using this title may not perform all duties listed in this job specification. Conversely, all duties performed on the job may not be listed.