INTERMITTENT VISITOR SERVICE ASSISTANT

Code: 15845 State Competitive Range: I10 (FY 2027)

Salary: $40,321.62 - $57,948.52/year FY 2027 schedule (last updated 2026-07-27)

Official job specification

The text below is the official specification published by the New Jersey Civil Service Commission. The plain-language summary and analysis above are derived from it by NJ Civil Service Navigator. Source: the official specification page at NJ CSC.

Definition

Under supervision of a supervisory official in the Department of Environmental Protection, performs tasks as assigned at state parks, forests, recreation areas, historic sites, and/or marinas which may include assistance and information to visitors to State Park Service recreational facilities; assists State Park Service staff as required; patrols State Park Service grounds, buildings, facilities, and property to ensure they are in order; does other related duties as required.

Examples of work

• Provides information and assistance to visitors regarding park rules and regulations, safety, facilities, and natural and historic resources.
• Operates entrance gate or visitor contact station to collect fees and to control access to a State Park Service facility or area.
• May assist with vehicle and pedestrian traffic direction including staffing of stationary traffic posts during peak usage periods and special events.
• May assist with traffic control during park closures, and with vehicle parking and related activities.
• Reports all violations of rules, regulations, or procedures to supervisory official.
• Takes immediate corrective action to report fire, theft, vandalism, disorder, or loss of State Park Service property or equipment.
• Checks the condition of buildings and facilities in an assigned area to ensure that they are kept free of violators.
• Reports suspicious persons, incidents, and unusual occurrences to supervisory official on duty.
• Performs security patrols on foot, bicycle, motor boat, or by other State Park Service vehicle or other related means of transportation.
• Receives, transmits, and logs radio calls made through the base station in compliance with FCC regulations.
• Conducts natural resource and/or historic interpretive tours, and performs other interpretive tasks including but not limited to preparation of handouts, displays, and so forth.
• Demonstrates, performs, and interprets craft work under supervision.
• Opens and closes entrance gates, buildings, and other facilities according to the area's operating schedule.
• Raises and lowers flags.
• May assist in posting boundary and regulatory signs.
• Reports any observed maintenance or operational needs or hazards to a supervisor. May assist ranger staff in non-law enforcement operational assignments.
• Calls for assistance in emergencies in accord with established procedures.
• Performs various park maintenance tasks such as garbage collection, litter cleanup, ground maintenance, pier or building maintenance, general cleanup, operation of mowing equipment, and snow removal.
• Gives testimony in court as required.
• Answers all types of public inquiries, provides park information to the public, and ensures that messages are relayed appropriately by phone, radio, and/or in person.
• Staffs park office and performs various office functions including but not limited to issuing of permits and passes, collecting fees, selling miscellaneous park items, answering the telephone, and maintaining attendance and other reports.
• Maintains records and files.
• Will be required to learn to utilize various types of electronic and or manual recording and information systems used by the agency, office or related units.

License

Appointees will be required to possess a driver's license valid in New Jersey only if the operation of a vehicle, rather than employee mobility, is necessary to perform essential duties of the position.

Knowledge, skills and abilities

• Ability to deal with various types of people and to give them clear, accurate information and directions.
• Ability to read and understand rules, regulations, policies, and procedures which govern operation and administration of the State Park Service, and ability to communicate these to the public after a period of training.
• Ability to count and handle money.
• Ability to prepare and maintain basic ledgers.
• Ability to understand problems involved in safeguarding buildings and grounds covering a considerable area, and of procedures used in dealing with such problems after a period of training.
• Ability to understand methods, problems, and operations used in controlling traffic and maintaining order among visitors after a period of training.
• Ability to make reports of conditions noted and action taken after a period of training.
• Ability to analyze simple problems, organize assigned work, and develop effective work methods.
• Ability to operate State Park Service vehicles and other means of transportation based on operational needs and work assignments.
• Ability to understand and apply policies, procedures, and regulations of the FCC.
• Ability to speak effectively, clearly, and accurately to groups of people of various age and education levels.
• Ability to understand crafts and interpret this knowledge to groups of people of various age and education levels.
• Ability to observe significant conditions, take proper action in accord with prescribed procedures, and make reports thereof.
• Ability to work effectively with associates, visitors, and all types of people.
• Ability to do various types of office related functions including but not limited to typing and copying which requires speed, accuracy, and neatness.
• Ability to provide basic maintenance necessary ro provide a clean, safe, and attractive facility to the public.
• Ability to operate power tools and other maintenance equipment after a period of training.
• Ability to give testimony under oath.
• Ability to utilize various types of electronic and/or manual recording and information systems used by the agency, office, or related units.
• Ability to read, write, speak, understand, and communicate in English sufficiently to perform duties of this position. American Sign Language or Braille may also be considered as acceptable forms of communication.
• Persons with mental or physical disabilities are eligible as long as they can perform essential functions of the job after reasonable accommodation is made to their known limitations. If the accommodation cannot be made because it would cause the employer undue hardship, such persons may not be eligible.
• SPECIAL NOTE
• The intermittent designation shall be utilized only where the work responsibilities are characterized by unpredictable work schedules which do not meet normal criteria of regular, year- round full-time or part-time assignments. Such category is not to displace or be used in place of regular full-time or part-time employees.
• Assignment of Work
• Assignment of work hours to intermittent employees shall be based on managerial needs and shall be limited to work that is appropriate to the class title.
• Furlough and Recall
• Whenever it is necessary to furlough intermittent employees, furloughing will be done in the inverse order of seniority based on official records at the end of the last pay period. A furlough means that an intermittent employee cannot be scheduled for work within the next week. Reasonable advance written notice of furlough action shall be given to the employee. A furlough will not be considered a layoff and will not require the issuance of the forty-five (45) day notice. The seniority organization unit for purposes of furlough selection will be employees currently working in a designated work unit, prior to use by the appointing authority, designated work units must be submitted to and approved by the NJ Department of Personnel. Seniority shall be determined by the number of regular hours worked by the intermittent employee. Recall from furlough will be made in seniority order from the most senior to the least senior employee from among furloughed employees who are assigned within a designated work unit which may be the local office and/or satellite office. In cases of equal seniority, the tie will be broken by determining the number of hours the employees were in pay status under special service during the last two (2) years immediately preceding their conversion to an intermittent title. Recall of employees may be extended on a regional or statewide basis if the recall list for the work unit has been exhausted.
• When the recall procedure is extended beyond the work unit, or when the recall is for less than four hours of work, the termination actions listed below will not apply when the intermittent employees cannot be contacted or refuses an offer of recall. However, when an offer of recall is accepted to a work unit other than the one from which the employee was furloughed, the new work unit will become the employee's seniority organization unit for future furlough and recall actions.
• Recall actions shall be initiated during the first two (2) hours or the last two (2) hours of the workday. If the department is unable to contact the employee during these times, the next employee on the recall list will be called until a sufficient number has been secured. If a department is unable to contact an employee on two (2) consecutive occasions, the employee shall be notified in writing of the specific dates and times the contacts were made. Employees will be given five (5) calendar days from date of receipt to advise of their current availability for future scheduling. Failure to respond as directed shall be considered a resignation. If on the next occasion the same employee is unavailable, this also shall be considered a resignation.
• Intermittent employees who are contacted and refuse an offer of recall for reasons other than verified illness, disability, or approved leave may be resigned.
• CODES: 09/I10 - RKR/lz 5/23/98

Note

The examples of work for this title are for illustrative purposes only. A particular position using this title may not perform all duties listed in this job specification. Conversely, all duties performed on the job may not be listed.