SUPERVISING TELEPHONE OPERATOR (R14)
Supervising Telephone Operator is a competitive state title, the kind you test for: the exam result, not a hiring manager's pick, decides where you land in line.
What it takes is 2 years of relevant experience. Pay on the FY 2027 schedule runs $48,807 to $70,641, and state payroll currently lists 3 people in the title, most of them at Health and Senior Services.
How to apply
This title is filled by competitive examination.
See every real route in, and where to apply. 2 agencies employ it. We don't track live vacancies.
See all 2 employers and how to apply →Who employs this title
Supervising Telephone Operator appears on the State payroll at 2 departments, most of them at Department of Health.
State departments
| Employer | Employees |
|---|---|
| Department of Health | 2 |
| Department of Human Services | 1 |
State payroll and independent authority payroll are separate systems and are never merged. See data sources.
Who employs this title
State payroll records show 3 people working under this title. The median actual salary is $61,923. The agencies employing the most are:
- Health and Senior Services (2)
- Human Services (1)
Counts from NJ YourMoney agency payroll. See statewide workforce analytics.
Official job specification
The text below is the official specification published by the New Jersey Civil Service Commission. The plain-language summary and analysis above are derived from it by NJ Civil Service Navigator. Source: the official specification page at NJ CSC.
Definition
Under general supervision in a State facility, supervises the operators of the facility's telephone and supplemental communications systems; does other related duties.
Examples of work
- Plans, organizes and assigns the work of the organizational unit and evaluates employee performance and conduct, enabling the effective recommendation of the hiring, firing, promoting and disciplining of subordinates.
- Formulates and supervises the formulation of working procedures for facility telephone operators.
- Plans and tests individual working schedules for operating personnel.
- Monitors communication expenditures.
- Provides personnel planning moves and reorganizations with statistical information about the unit and its equipment.
- Identifies sources of equipment malfunction; reports mechanical difficulties and failures to agency staff or the telephone company.
- Supervises the keeping of records on telephone bills, frequently called numbers, the number of calls made monthly, phone trouble, repairs and other items.
- Directs the handling of special calls.
- Trains and supervises the training of new operators in the procedures, usages and the operation of equipment and at intervals checks the accuracy of the operators in the unit.
- Investigates complaints of operator discourtesy and inefficiency and suggests adjustments.
- May monitor calls received by the automated system to ensure that the system is functioning.
- Keeps time records and other records and files.
- Maintains a list of extensions.
- May make minor repairs to equipment.
- May perform routine clerical work.
- Will be required to learn to utilize various types of electronic and/or manual recording and information systems used by the agency, office or related units.
Experience
Two (2) years of experience in work involving the operation of a telephone console, one (1) year of which shall have been in a supervisory capacity.
License
Appointees will be required to possess a driver's license valid in NJ only if the operation of a vehicle, rather than employee mobility, is necessary to perform essential duties of the position.
Knowledge, skills and abilities
Knowledge of the mechanical problems involved in operating and supervising the operation of a telephone unit. Knowledge of the methods used in handling special calls, in investigating and adjusting complaints and monitoring calls. Ability to analyze the mechanical problems involved in operating a telephone console. Ability to formulating working procedures. Ability to understand and interpret agency internal organization policies and procedures. Ability to assign and instruct individuals and groups and supervise the performance of their work. Ability to prepare time, personnel, and other reports. Ability to maintain the essential records and files. Ability to utilize various types of electronic and/or manual recording and information systems used by the agency, office or related units. Ability to read, write, speak, understand, or communicate in English sufficiently to perform the duties of this position. American Sign Language or Braille may also be considered as acceptable forms of communication. Persons with mental or physical disabilities are eligible as long as they can perform the essential functions of the job after reasonable accommodation is made to their known limitations. If the accommodation cannot be made because it would cause the employer undue hardship, such persons may not be eligible. This job specification is applicable to the following title code(s) which are different work week or work month and/or variants of the job class title: Job Spec Code State, Local or Common Class of Service Work Week State Class Code Local Class Code Salary Range
Note
The examples of work for this title are for illustrative purposes only. A particular title may not perform all duties listed in this job specification. Conversely, all duties performed on the job may not be listed. SC3513N/AR12-SC4013N/AR14- This job specification is for government use only. Salary range is only applicable to state government. Local salaries are established by individual local jurisdictions. 7/09/2003