SENIOR OPERATOR, STATE OFFICE CENTREX SYSTEM
New Jersey treats Senior Operator, State Office Centrex System as a competitive-class job, so the gate is an examination and the ranked list it produces rather than a direct offer.
Eligibility comes down to 2 years of relevant experience. The FY 2027 range lands between $44,750 and $64,522.
How to apply
This title is filled by competitive examination.
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See where to apply for this title →Official job specification
The text below is the official specification published by the New Jersey Civil Service Commission. The plain-language summary and analysis above are derived from it by NJ Civil Service Navigator. Source: the official specification page at NJ CSC.
Definition
Under direction of a Supervisor or Assistant Supervisor, State Office Centrex System, assists in the operation of the State Office Centrex System; provides requested information and telephone numbers; maintains and updates listing information; does other related duties as required. NOTE: The examples of work for this title are for illustrative purposes only. A particular position using this title may not perform all duties listed in this job specification. Conversely, all duties performed on the job may not be listed.
Examples of work
Maintains and updates manual and automated state office telephone and information directories. Accesses requested information (names, telephone numbers, departments, department heads, and so forth) utilizing automated equipment. Answers incoming calls and responds to requests for information. Relieves other operators or supervisory staff. Handles incoming calls for supervisory personnel. Receives and routes calls for emergency assistance. Performs ancillary tasks as required. Receives calls reporting telephone repairs, and troubleshoots to determine source of problem (line or hardware) and notifies appropriate agency or vendor for repair. Commences and ceases daily telephone operations utilizing the Call Management System. Coordinates conference calls, obtains names and telephone numbers of conferees, sets up conferences, and logs billing information. Refers callers and misdirected calls to appropriate agency. Relays calls to assist the deaf and hard of hearing. Compiles information for reports. Electronically changes and updates telephone features for state telephones. Monitors the Call Management System as requested by supervisory personnel. Refers Spanish-speaking callers to the Interpreter Referral Service. Refers complicated matters regarding console/network problems to supervisory personnel. Maintains records and files. Compiles and updates referral information on various state-operated programs and assistance services which generate requests for information on a seasonal or sporadic basis. Will be required to learn to utilize various types of manual recording and information systems used by the agency, office, or related units.
Experience
Two (2) years of experience involving the operation of a switchboard system.
License
Appointees will be required to possess a driver's license valid in New Jersey only if the operation of a vehicle, rather than employee mobility, is necessary to perform essential duties of the position.
Knowledge, skills and abilities
Knowledge of methods/techniques used to handle special toll, conference, and information calls. Knowledge of departments and agencies of NJ State Government after a period of training. Ability to work harmoniously with coworkers and supervisory personnel. Ability to communicate orally, enunciate distinctly, and to provide accurate information in a courteous manner. Ability to handle irate callers. Ability to accurately maintain and update information listings. Ability to quickly/accurately route misdirected and emergency calls, and to handle relay calls for assistance. Ability to change and update telephone features. Ability to handle calls requesting telephone repairs, and determine the source of the problem (line or hardware). Ability to compile requested information and maintain records. Ability to read, interpret, and apply information about the departments/agencies of state government. Ability to operate a telephone console and associated telephone equipment. Ability to refer a Spanish-speaking caller to the Spanish Interpreter Referral Service by speaking a sentence in Spanish after a period of training. Ability to utilize various types of electronic and/or manual recording and information systems used by the agency, office, or related units. Ability to read, write, speak, understand, and communicate in English sufficiently to perform duties of this position. American Sign Language or Braille may also be considered as acceptable forms of communication. Persons with mental or physical disabilities are eligible as long as they can perform essential functions of the job after reasonable accommodation is made to their known limitations. If the accommodation cannot be made because it would cause the employer undue hardship, such persons may not be eligible.