SUPERVISOR II, WORD PROCESSING CENTER

Code: 25025 State Competitive Range: S18 (FY 2027) Work week NL: FLSA exemptOvertime table (4A:3, Appx. A)

Salary: $58,222.22 - $84,763.22/year FY 2027 schedule (last updated 2026-07-27)

Official job specification

The text below is the official specification published by the New Jersey Civil Service Commission. The plain-language summary and analysis above are derived from it by NJ Civil Service Navigator. Source: the official specification page at NJ CSC.

Examples of work

• Directs, organizes, supervises and coordinates the work of a word processing system. Maintains daily input-output work log.
• Gives appropriate assignments, instruction and supervision to word processing specialists; assigns and reassigns staff in accordance with classifications to assure completion of work to meet peak load and/or emergency periods.
• Processes employee personnel records, prepares letters and memoranda as required.
• Confers with the Manager, Word Processing System, or administrative officer concerning center work load and/or emergency periods.
• Carries out administrative assignments as required by Manager, Word Processing System or administrative officer.
• Participates in budget preparation and monitors expenditures.
• Prepares clear, accurate and informative monthly, annual and production reports detailing progress, scheduled activities and anticipated problems.
• Supervises the maintenance of essential records and files.
• Assists in the evaluation of new equipment and technology from the standpoint of operability and impact of job classifications.
• Reviews all authors' work requests, project specifications and specified deadlines to ascertain and assure the word processing staff can achieve the results sought; negotiates deadlines.
• Keeps abreast of latest word processing developments via seminars, periodicals, vendor conferences and meetings.
• Continually monitors machine and employee utilization; develops and implements effective work flow procedures.
• Evaluates training needs of work processing staff and authors, submits requests for training and/or provides on-the-job training.
• Reviews vendor billing to ascertain that it is in accordance with equipment or services rendered.
• Ensures that all shifts are adequately staffed and that effective interfacing occurs between shifts.
• Recommends equipment and facility rearrangement to facilitate more efficient work flow and processing.
• Supervises system quality control system.
• Maintains essential records, reports and files.
• Develops an EPEIS with each individual employee and evaluates employees accordingly.
• Supervises the work operations and/or functional programs and has responsibility for effectively recommending the hiring, firing, promoting, demoting and/or disciplining of employees.
• <b>REQUIREMENTS
• Experience</b>
• Four years of experience in the word processing field or four years of comprehensive clerical experience, two of which shall have been in in a word processing center environment with at least one year of supervisory experience.

License

Appointee will be required to possess a driver's license valid in New Jersey only if the operation of a vehicle rather than employee mobility, is necessary to perform the essential duties of the position.

Knowledge, skills and abilities

• Thorough knowledge of word processing systems and concepts.
• Thorough knowledge of the capabilities, techniques, and operation of various word processing equipment.
• Thorough knowledge of office methods, systems and procedures.
• Ability to organize, direct assigned clerical and supervisory work, analyze the problems arising therein and develop effective work methods.
• Ability to assign and instruct clerical employees and supervise the performance of their work.
• Ability to maintain essential records, reports and files.
• Ability to read, write, speak, understand, or communicate in English sufficiently to perform the duties of this position. American Sign Language or braille may also be considered as acceptable forms of communication.
• Persons with mental or physical disabilities are eligible as long as they can perform the essential functions of the job after reasonable accommodation is made co their known limitations. If the accommodation cannot be made because it would cause the employer undue hardship, such persons may not be eligible.