OPERATIONS TRAINING & QUALITY ASSURANCE SPECIALIST
Operations Training & Quality Assurance Specialist sits in the competitive class of New Jersey's state civil service, so reaching it runs through testing and an eligible list instead of a straight hire.
It lists a bachelor's degree as the baseline, with an experience-based path open to those who do not hold the degree, and a commercial driver's license is required on top of that. Pay on the FY 2027 schedule runs $66,592 to $97,354, and state payroll currently lists 7 people in the title, most of them at Transportation.
How to apply
This title is filled by competitive examination.
See every real route in, and where to apply. One agency employs it. We don't track live vacancies.
See where to apply for this title →Who employs this title
Operations Training & Quality Assurance Specialist appears on the State payroll at one department, Department of Transportation.
State departments
| Employer | Employees |
|---|---|
| Department of Transportation | 7 |
State payroll and independent authority payroll are separate systems and are never merged. See data sources.
Who employs this title
State payroll records show 7 people working under this title. The median actual salary is $94,062. The agencies employing the most are:
- Transportation (7)
Counts from NJ YourMoney agency payroll. See statewide workforce analytics.
Official job specification
The text below is the official specification published by the New Jersey Civil Service Commission. The plain-language summary and analysis above are derived from it by NJ Civil Service Navigator. Source: the official specification page at NJ CSC.
Definition
Under the limited supervision of a supervisory official within the Department of Transportation, prepares, develops, implements, monitors, and delivers technical in-service training programs; ensures compliance with divisional operational bulletins and standards; reviews training outcomes for quality assurance purposes and learner proficiency; determines the acceptable level of individual competency of training qualifications; compiles the required training material and manuals; does other related duties as required.
Examples of work
Consults with the supervisory official in planning and developing technical training programs through in-service training; prepares and delivers in-service technical training programs for which a structured planned outline has been developed. Reviews departmental operational bulletins and operating procedures, industry standards, equipment service manuals, federal and State regulations, and other resources for incorporation in training courses, training manuals, handbooks, or handouts; compiles informational data. Performs quality checks to ensure compliance with federal and State regulations, departmental policies and procedures, divisional operational bulletins, and agency standards. Conducts inspections of active work zones for compliance with proper standards and ensures the work zone is operationally safe; takes immediate corrective steps to alleviate hazards and instructs staff of the proper set-up of the work zone for the work being performed. In field operations, provides guidance on the proper use of equipment; takes corrective action as required. Performs inspections of highway operations facilities and associated equipment to ensure proper maintenance and safety precautions are being observed. Develops standard operating procedures for training and quality assurance purposes. Reviews and revises measurable course objectives and corresponding quality objectives in teaching outlines and lesson plans to meet appropriate training needs. Establishes performance measures to determine the quality, progress, and effectiveness of the training programs. Prepares and operates audio-visual aids for specific training programs. Develops checklists of materials and equipment required for each lesson such as DVDs, booklets, tools, and other supplies or printed training materials necessary for the delivery of training programs. Coordinates the scheduling of staff training programs with the appropriate supervisory official; keeps accurate records of participants' performance measures. Identifies deficiencies and problems in routine operations, and provides immediate training and feedback to address said deficiencies. Examines the status of equipment required for use in the training program and ensures it is operational, safe, and up to current departmental standards. Conducts on-the-job training; assesses the outcomes of training to ensure participants' performance reflects an understanding of the lessons learned. Serves as a resource to regional operations staff as a Subject Matter Expert (SME) in instances of complex work operations. Consults with vendors to obtain an understanding of equipment or a product's proper usage to develop training deliverables. Prepares reports and maintains records and files. Compiles information and data into manual form required for courses. Will be required to learn to utilize various types of electronic and/or manual recording and information systems used by the agency, office, or related units.
License
Appointees must possess a Commercial Driver's License (CDL) and applicable endorsements for the class and type of vehicle being operated.
Knowledge, skills and abilities
Knowledge of principles and techniques of on-the-job instruction/training. Knowledge of the procedures and techniques of roadway, electrical, and/or equipment operations. Knowledge of the problems involved in the presentation of organized instructional programs. Knowledge of OSHA and PEOSHA regulations. Ability to present technical training programs and assess an individual's proficiency and competencies based on that training. Ability to ensure a quality training program is delivered, and take corrective steps as required. Ability to analyze, comprehend, and interpret various technical manuals and develop training programs. Ability to prepare training guides and other related material. Ability to provide guidance concerning training plans, techniques, and training materials. Ability to organize assigned work and develop effective methods. Ability establish and maintain cooperative working relationships with coworkers and others involved in the delivery of training programs. Ability to establish and maintain records and files. Ability to learn to utilize various types of electronic and/or manual recording and information systems used by the agency, office, or related units. Ability to read, write, speak, understand, and communicate in English sufficiently to perform the duties of this position. American Sign Language or Braille may also be considered as acceptable forms of communication. Persons with mental or physical disabilities are eligible as long as they can perform essential functions of the job with or without reasonable accommodation. If the accommodation cannot be made because it would cause the employer undue hardship, such persons may not be eligible.
Note
The examples of work for this title are for illustrative purposes only. A particular position using this title may not perform all duties listed in this job specification. Conversely, all duties performed on the job may not be listed. Applicants must meet one of the following or a combination of both experience and education. Thirty (30) semester hour credits are equal to one (1) year of relevant experience. Seven (7) years of professional experience in roadway, electrical, and/or equipment operations which shall have included employee development, coaching, and conducting on-the-job technical training, equipment familiarization training, and staff development. OR Possession of a bachelor's degree from an accredited college or university; and three (3) years of the above-mentioned professional experience. "Professional experience" refers to work that is creative, analytical, evaluative, and interpretive; requires a range and depth of specialized knowledge of the profession's principles, concepts, theories, and practices; and is performed with the authority to act according to one's own judgment and make accurate and informed decisions. The responsibility for ensuring that employees possess the required motor vehicle license, commensurate with the class and type of vehicle operated, rests with the Appointing Authority.