OPERATIONS TRAINING & QUALITY ASSURANCE SUPERVISOR
New Jersey treats Operations Training & Quality Assurance Supervisor as a competitive-class job, so the gate is an examination and the ranked list it produces rather than a direct offer.
The spec names a bachelor's degree, but it leaves the door open to substitute experience for the degree, and a commercial driver's license is required on top of that. The FY 2027 range lands between $79,844 and $117,228, and state payroll currently lists 2 people in the title, most of them at Transportation.
How to apply
This title is filled by competitive examination.
See every real route in, and where to apply. One agency employs it. We don't track live vacancies.
See where to apply for this title →Who employs this title
Operations Training & Quality Assurance Supervisor appears on the State payroll at one department, Department of Transportation. It is also used at one independent authority, New Jersey Transit Corporation.
State departments
| Employer | Employees |
|---|---|
| Department of Transportation | 2 |
Independent authorities
| Employer | Employees |
|---|---|
| New Jersey Transit Corporation | 1 |
State payroll and independent authority payroll are separate systems and are never merged. See data sources.
Who employs this title
State payroll records show 2 people working under this title. The median actual salary is $107,846. The agencies employing the most are:
- Transportation (2)
Counts from NJ YourMoney agency payroll. See statewide workforce analytics.
Official job specification
The text below is the official specification published by the New Jersey Civil Service Commission. The plain-language summary and analysis above are derived from it by NJ Civil Service Navigator. Source: the official specification page at NJ CSC.
Definition
Under the direction of a supervisory official within the Department of Transportation, supervises the staff and activities of the Office of Highway Operations Training and Quality Assurance with responsibilities for the administration, development, implementation, monitoring, evaluation, and delivery of a division-specific, highly technical employee training program; supervises the development of competency and performance standards for employees and quality assurance measures to determine the overall adequacy and effectiveness of all programs and verifies the quality of the final product delivery; supervises, reviews, and ensures all training and quality assurance reviews are conducted in compliance with the goals and objectives of the Division of Operations including all divisional operational bulletins, departmental policies and procedures, and operational standards; reviews the program for overall training outcomes for quality assurance and measures of individual learner proficiency; supervises staff and work activities; prepares and signs official performance evaluations for subordinate staff; does other related duties as required.
Examples of work
Develops the Division of Operations' structured training schedule and supervises the planning, development, and delivery of technical training programs for the Division of Operations. Develops and monitors the unit training budget, including yearly spending plan. Prepares detailed budget estimates, justification statements, and budget execution plans for training programs. Supervises the work operations and/or functional programs and has responsibility for effectively recommending the hiring, firing, promoting, demoting, and/or disciplining of employees. Supervises the review of departmental operational bulletins and operating procedures, industry standards, equipment service manuals, federal and State regulations, and other resources for incorporation in training courses, training manuals, handbooks, or handouts; supervises the compilation of informational data. Supervises staff members engaged in ensuring compliance with federal and State regulations, departmental policies and procedures, divisional operational bulletins, and agency standards. Supervises the development and implementation of standard operating procedures for training and quality assurance purposes. Supervises the review and revision of measurable course objectives and corresponding quality objectives for teaching outlines and lesson plans to meet appropriate training needs. Supervises the establishment of performance measures to determine the quality, progress, and effectiveness of the training programs. Reviews inspection reports and determines the appropriate quality control measures to be implemented to correct documented deficiencies. Initiates the implementation of sampling procedures for the recording of data for quality assurance purposes. Supervises the development of checklists of materials and equipment required for each lesson such as DVDs, booklets, tools, and other supplies or printed training materials necessary for the delivery of training programs, and the procurement of office and audio-visual training equipment. Supervises the scheduling of staff training programs; ensures accurate records are kept of participants' performance measures. Identifies deficiencies and problems in routine operations, and directs the immediate training and feedback to address said deficiencies. Supervises staff in conducting on-the-job training; assesses the outcomes of training to ensure participants' performance reflects an understanding of the lessons learned. Functions as a Subject Matter Expert (SME) for the regional operations staff on all technical training matters. Consults with vendors to obtain an understanding of more complex equipment or a product's proper usage to develop training deliverables. Supervises and/or prepares reports and maintains records and files. Compiles information and data into manual form required for courses. Will be required to learn to utilize various types of electronic and/or manual recording and information systems used by the agency, office, or related units.
License
Appointees must possess a Commercial Driver's License (CDL) and applicable endorsements for the class and type of vehicle being operated.
Knowledge, skills and abilities
Knowledge of principles and techniques of on-the-job instruction/training. Knowledge of the procedures and techniques of roadway, electrical, and equipment operations. Knowledge of the problems involved in the presentation of organized instructional programs. Knowledge of OSHA and PEOSHA regulations. Ability to supervise the delivery of training programs and assess an individual's proficiency and competencies based on that training. Ability to ensure a quality training program is delivered, and take corrective steps as required. Ability to analyze, comprehend, and interpret various technical manuals and develop training programs. Ability to prepare training guides and other related material. Ability to provide guidance concerning training plans, techniques, and training materials. Ability to supervise assigned staff and plan, organize, and implement projects within the unit. Ability to organize assigned work and develop effective methods. Ability establish and maintain cooperative working relationships with coworkers and others involved in the delivery of training programs. Ability to establish and maintain records and files. Ability to learn to utilize various types of electronic and/or manual recording and information systems used by the agency, office, or related units. Ability to read, write, speak, understand, and communicate in English sufficiently to perform the duties of this position. American Sign Language or Braille may also be considered as acceptable forms of communication. Persons with mental or physical disabilities are eligible as long as they can perform essential functions of the job with or without reasonable accommodation. If the accommodation cannot be made because it would cause the employer undue hardship, such persons may not be eligible.
Note
The examples of work for this title are for illustrative purposes only. A particular position using this title may not perform all duties listed in this job specification. Conversely, all duties performed on the job may not be listed. Applicants must meet one of the following or a combination of both experience and education. Thirty (30) semester hour credits are equal to one (1) year of relevant experience. Four (8) years of professional experience in roadway, electrical, and/or equipment operations, which shall have included employee development, coaching, and conducting on-the-job technical training, equipment familiarization training, and staff development. OR Possession of a bachelor's degree from an accredited college or university; and four (4) years of the above-mentioned professional experience. "Professional experience" refers to work that is creative, analytical, evaluative, and interpretive; requires a range and depth of specialized knowledge of the profession's principles, concepts, theories, and practices; and is performed with the authority to act according to one's own judgment and make accurate and informed decisions. The responsibility for ensuring that employees possess the required motor vehicle license, commensurate with the class and type of vehicles operated, rests with the Appointing Authority.