AUTOMOTIVE SERVICES WRITER
Automotive Services Writer is a competitive state title, the kind you test for: the exam result, not a hiring manager's pick, decides where you land in line.
What it takes is 4 years of relevant experience. Pay on the FY 2027 schedule runs $55,691 to $81,008.
How to apply
This title is filled by competitive examination.
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See where to apply for this title →Who employs this title
Automotive Services Writer is used at one independent authority, New Jersey Turnpike Authority.
Independent authorities
| Employer | Employees |
|---|---|
| New Jersey Turnpike Authority | 1 |
State payroll and independent authority payroll are separate systems and are never merged. See data sources.
Official job specification
The text below is the official specification published by the New Jersey Civil Service Commission. The plain-language summary and analysis above are derived from it by NJ Civil Service Navigator. Source: the official specification page at NJ CSC.
Definition
Under the general supervision of a Garage Supervisor or other supervisory official in the Department of the Treasury, schedules vehicles for service in support of State automotive repair operations; performs other related duties as required.
Examples of work
Provides complex technical support to automotive mechanic staff by scheduling State-owned vehicles for preventive maintenance in coordination with vehicle coordinators or as required by drivers. Determines the necessary automotive repair/service by assessing customer descriptions of symptoms, conducting inspections, test driving, and reviewing vehicle maintenance history. Schedules appointments for inspection/repair based on prescribed procedures including analysis of repair code priority, emergent need, severity of damage, and the availability of automotive mechanics. Addresses customer concerns by explaining estimates and expected return of vehicle, obtaining/providing contact information, and arranging towing and/or temporary transportation. Prepares Repair Orders (RO), obtains approval signatures, and enters ROs into the service database. Receives and processes a variety of requests for information concerning vehicle repair. Documents problems and planned corrective actions to update automotive maintenance records. Collects information visually or verbally to ensure the proper repair of vehicles. Prepares clear, technically sound, accurate, and informative reports containing findings, conclusions, and recommendations. Prepares or assists in the preparation of automotive-related correspondence and reports. Maintains essential records and files. Will be required to learn how to utilize various types of electronic and/or manual recording and computerized information systems used by the agency, office, or related units.
Experience
Four (4) years of experience in a service advisor or vehicle coordinator role in the automotive repair field which shall have included identifying automotive problems and scheduling automotive maintenance.
License
Appointees will be required to possess a driver's license valid in New Jersey only if the operation of a vehicle, rather than employee mobility, is necessary to perform the essential duties of the position.
Knowledge, skills and abilities
Knowledge of the problems encountered when scheduling vehicles for repair. Knowledge of preventive maintenance and repair techniques for motorized vehicles and equipment. Knowledge of automotive tools and equipment. Knowledge of computerized diagnostic equipment. Knowledge of data collection techniques. Ability to inspect inoperative motor vehicles and equipment, identify and analyze their malfunctions, and recommend repairs to operationally restore them. Ability to acquire considerable knowledge of Bureau procedures and policies. Ability to inspect new motor vehicles and equipment for compliance with applicable specifications. Ability to prepare clear, concise, and accurate reports and correspondence. Ability to maintain essential records and files. Ability to use modern customer service techniques to deliver prompt and courteous service. Ability to learn how to utilize various types of electronic and/or manual recording and information systems used by the agency, office, or related units. Ability to read, write, speak, understand, and communicate in English sufficiently to perform the duties of this position. American Sign Language or braille may also be considered as acceptable forms of communication. Persons with mental or physical disabilities are eligible if they can perform the essential functions of the job with or without reasonable accommodation. If the accommodation cannot be made because it would cause the employer undue hardship, such persons may not be eligible.
Note
The examples of work for this title are for illustrative purposes only. A particular position using this title may not perform all duties listed in this job specification. Conversely, all duties performed on the job may not be listed.