ACCOUNT ADJUSTER, STATE LOTTERY
Account Adjuster, State Lottery is a state title in New Jersey's competitive civil service, which means the way in is an open exam rather than a direct appointment.
The main requirement is 1 year of relevant experience. Pay on the FY 2027 schedule runs $48,807 to $70,641.
How to apply
This title is filled by competitive examination.
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See where to apply for this title →Official job specification
The text below is the official specification published by the New Jersey Civil Service Commission. The plain-language summary and analysis above are derived from it by NJ Civil Service Navigator. Source: the official specification page at NJ CSC.
Definition
Under direction of a supervisor, Division of State Lottery, Department of the Treasury, collects delinquent monies due to the New Jersey Lottery Commission from lottery sales agents; makes appropriate adjustments to the accounts; does related work as required.
Examples of work
- Delivers presentations to licensed agents and former agents regarding audits of their accounts.
- Assists in conducting onsite inspections or investigations in the event of agent business closing to ensure that monies owed the lottery are secured.
- Prepares reports explaining resolution of cases assigned for settlement.
- Prepares data used in writing reports regarding case reconciliation and collection efforts.
- Assists in locating former agents who have outstanding obligations. Assists in the development and implementation of new methods and procedures for the recovery of delinquent funds.
- Instructs agents on regulations and approved accounting methods for reports sent to the lottery.
- Prepares detailed letters to former lottery agents to collect delinquent accounts; follows up on correspondence sent to agents regarding collection matters.
- Monitors the status of collection activity of delinquent accounts; recommends referral of unresolved collection cases to the Office of the Attorney General or to the authorized bonding company.
- Confers with the lottery agent or authorized designee regarding settlement options on delinquent accounts.
- As required, testifies on behalf of the lottery before informal conferences, formal hearings, bankruptcy, and criminal proceedings in simple collection cases.
- Prepares and assembles the required information used in audit presentations to agents.
- As required, provides appropriate information regarding account adjustments to field representatives and to other employees within the Division of Lottery.
- Maintains complete and accurate records and files.
- Will be required to learn to utilize various types of electronic and/or manual recording and computerized information system used by the agency, office, or related units.
Education
Graduation from an accredited college with an Associates' degree.
Experience
One (1) year of experience in work involving account adjustments, collection, or review and verification of the accuracy of financial records with an agency or business involved in selling products, games, or services.
License
Appointees will be required to possess a driver's license valid in New Jersey only if the operation of a vehicle, rather than employee mobility, is necessary to perform the essential duties of the position.
Knowledge, skills and abilities
- Knowledge of collection methods, accounts receivable, and modern business and fiscal practices.
- Knowledge of data collection methods.
- Ability to read, interpret, and apply information on the internal organization, policies, standards, and procedures pertaining to the State Lottery.
- Ability to read, interpret, and apply information on the applicable state laws and lottery rules and regulations.
- Ability to assist in the conduct of onsite inspections and investigations.
- Ability to provide testimony at hearings and other formal and informal proceedings.
- Ability to monitor account collection activities. Ability to analyze current procedures and develop new methods by which to recover delinquent funds.
- Ability to deliver presentations to agents regarding audits of their accounts.
- Ability to discuss settlement options on delinquent accounts with agents.
- Ability to answer inquiries received from agents.
- Ability to collect pertinent data and prepare reports.
- Ability to prepare correspondence regarding collection operations.
- Ability to maintain essential records and files.
- Ability to learn to utilize various types of electronic and/or manual recording and information systems used by the agency, office, or related units.
- Ability to read, write, speak, understand, or communicate in English sufficiently to perform the duties of this position. American Sign Language or Braille may also be considered as acceptable forms of communication.
- Persons with mental or physical disabilities are eligible as long as they can perform the essential functions of the job after reasonable accommodation is made to their known limitations. If the accommodation cannot be made because it would cause the employer undue hardship, such persons may not be eligible.
Note
Applicants who do not possess the required education may substitute experience as indicated on a year-for-year basis.