BUSINESS REPRESENTATIVE 2 (P21)

Code: 55398 State Competitive Range: P21 (FY 2027) Work week 35: FLSA coveredOvertime table (4A:3, Appx. A)

Salary: $66,592.01 - $97,353.91/year FY 2027 schedule (last updated 2026-07-27)

Official job specification

The text below is the official specification published by the New Jersey Civil Service Commission. The plain-language summary and analysis above are derived from it by NJ Civil Service Navigator. Source: the official specification page at NJ CSC.

Definition

Under the limited supervision of a Chief of Business Services or Supervising Business Representative in the Department of Labor and Workforce Development provides consultative business services of average difficulty to employers requiring guidance, assistance, and/or training in such areas as business/human resources management, workforce utilization and development, customized training, school construction, and English as a second language grants, assistance to workers affected by mass layoffs/plant closings, youth apprenticeships, and coordination of services needed from various resources and programs within and outside the Department; markets services of the Department to businesses in accordance with the Workforce New Jersey One Stop concept of customer service; does other related duties as required.

Examples of work

Consults with business customers to identify and evaluate business needs and/or problems and recommends plans to provide assistance in resolving personnel and workforce-related problems and/or in developing and instituting sound business practices. Determines needs of employer based on analysis of information about business organization and employer's account of problems and/or business plans. Conducts technical assistance projects of average difficulty at employer sites, such as job analyses, worker utilization studies, turnover/absenteeism analyses, job restructuring, and workflow analyses, working alone or with other Business Representatives; assesses problems, recommends remedial actions, and provides employer with training and assistance necessary to initiate and continue project to its conclusion. Prepares technical documents for use by employer, such as job descriptions, process and workflow charts, and task analysis worksheet; drafts model policies for employer's consideration. Designs, administers, and evaluates findings of employee surveys, such as opinion, exit, and post-exit surveys, to provide employers with data on how current, departing, and former employees perceive the organization; recommends corrective actions to employer based on survey results. Surveys employers to determine need for specific types of supervisory/management training; conducts research on new topics for employer seminars and develops seminars and training materials on a wide range of human resources and business management topics, working alone or in conjunction with higher level Business Representatives; may consult with legal staff of co- presenting organizations, such as employer membership associations. Conducts, with co-trainer, business and human resources management seminars for employers on such topics as job analysis; controlling employee turnover and absenteeism; policy manuals and employee handbooks; performance appraisal; and selection interviewing and hiring; customizes and conducts seminars on-site for specific employers, chambers of commerce, and other business organizations; conducts occupational classification/coding training for Workforce New Jersey staff and other training related to business management and supervisor/manager development. Contacts or responds to requests from companies that are downsizing or closing, to arrange for income-maintenance, job seeking, and skills training services for departing employees and arranges for set-up of career centers and for such services as test administration, job-search and resume preparation workshops, job development, and one-on-one career consultation, coordinating with other members of the Response Team (Unemployment Insurance and County and/or City representatives) and with employer, unions, and other service agencies; resolves problems at site or by telephone. Conducts, as members of Response Team, on-site informational presentations, forms completion sessions, resume preparation, and job-seeking skills workshops, for groups of customers undergoing layoffs to assist with filing for unemployment insurance benefits and for other Workforce New Jersey employment and training services that help them to effectively conduct own job search. Monitors customized training activities at employer or training provider sites for compliance with training grant agreement and reports observations and findings to higher level Business Representatives for final determination. Counsels and assists employers in the proper and timely completion of applications for non-complex customized training grants; visits employers to explain application process and requirements of the customized training program, address issues of concern, and gather information about the company and its training needs. Assists higher level Business Representatives and training providers in identifying appropriate training courses and curricula for specific customized training agreements. Interviews workers receiving customized training to determine satisfaction with content and conduct of training, and reports findings to higher level Business Representatives. Writes justifications to support approval of customized training grant applications to assist higher level Business Representatives in the preparation of approval documents. Corresponds with employers and training providers on matters pertaining to customized training applications and agreements to assist higher-level Business Representatives in exchanging information with customers. Administers non-complex aspects of youth and workplace apprenticeship programs and associated grant programs. Performs and assists higher-level Business Representatives in performance of intra and interagency activities relating to school construction and Department of Education workplace readiness standards in the New Jersey school system. Monitors or assists in the monitoring of school construction grantees for compliance with terms of grant and progress of participating students/trainees and provides routine technical assistance as required. Communicates/collaborates with, in support of higher-level Business Representatives, employer, education, and community-based organizations to implement, through grant programs, youth and workplace apprenticeship programs. Reviews laws, regulations, and other federal and state documents related to employment and training programs, human resources development programs, and business and employment management trends, for applications to business services programs and activities. May participate in the review of employment and training and business services program plans, contracts, proposals, program descriptions, and reports for compliance with state and federal requirements and/or for use in or application to Department activities, plans, and initiatives. Markets and promotes services of the Department, statewide or in an assigned region, through personal contacts and visits to employers and through use of communication media; seminars and conferences; chambers of commerce; employer, industry, and professional associations; and Workforce New Jersey offices and other One Stop partners; confers with employers to determine and assess their need for business services and persuades employer to utilize the Workforce New Jersey One Stop concept of service delivery, offering to service as single point of contact to arrange for the provisions of all needed services in a coordinated manner. Utilizes various marketing methods and materials to promote business services of the Department and evaluates their effectiveness. Prepares clear, technically sound, accurate, and informative reports relating to business services provided, that contain findings, conclusions, and recommendations. Delivers speeches and program presentations before various business and industry groups to publicize and explain business services programs. Will be required to learn how to utilize various types of electronic and/or manual recording and information systems used by the agency, office, or related units.

License

Appointees will be required to possess a driver's license valid in New Jersey only if the operation of a vehicle, rather than employee mobility, is necessary to perform the essential duties of the position.

Knowledge, skills and abilities

Knowledge of available training facilities and training programs. Knowledge of principles and current developments in the fields of industrial psychology and human resources/business management. Knowledge of principles and techniques of job analysis and job restructuring. Knowledge of methods used to measure and control employee turnover and absenteeism. Knowledge of varied sources of occupational, industrial, and labor market information and methods of collecting such information. Knowledge of methods used to prepare training materials. Knowledge of the types and sources of economic and human resources data and the methods used to effectively utilize this data. Knowledge of research methodology and statistics. Knowledge of survey techniques and other methods of program evaluation including statistical analysis and presentation. Knowledge of group dynamics and principles and techniques of influencing/persuading others to a point of view. Knowledge of interviewing techniques. Knowledge of occupational and industrial classification systems. Ability to interpret federal and state laws, rules, and regulations and apply them to specific situations. Ability to effectively market all available business services to employers. Ability to effectively communicate and articulate the objectives of business services programs with officials from companies, government, and educational and training institutions. Ability to write clearly, concisely, and in an organized manner when preparing correspondence and reports. Ability to understand laws and regulations pertaining to labor union activities and operations. Ability to recognize employer personnel management problems and arrive at possible solutions. Ability to organize facts in logical sequence. Ability to read and interpret statistical and technical data. Ability to develop or integrate data into new formulations and to draw inferences from them. Ability to observe workers performing job or training activities and identify relevant data. Ability to assist and participate in the review, monitoring, and evaluation of training programs. Ability to speak clearly and effectively to individuals and groups. Ability to cultivate business relationships and inspire confidence and gain cooperation of customers and others. Ability to keep current with literature, legislation, and other informative material pertaining to programs, functions, objectives, responsibilities, standards, and new developments in employee development and human resources/business management. Ability to learn how to utilize various types of electronic and/or manual recording and information systems used by the agency, office, or related units. Ability to read, write, speak, understand, and communicate in English sufficiently to perform the duties of this position. American Sign Language or Braille may also be considered as acceptable forms of communication. Persons with mental or physical disabilities are eligible if they can perform the essential functions of the job with or without reasonable accommodation. If the accommodation cannot be made because it may cause the employer undue hardship, such persons may not be eligible. This job specification is applicable to the following title code(s) which are different work week or work month and/or variants of the job class title: Job Spec Code State, Local or Common Class of Service Work Week State Class Code Local Class Code Salary Range

Note

The examples of work for this title are for illustrative purposes only. A particular position using this title may not perform all duties listed in this job specification. Conversely, all duties performed on the job may not be listed. Applicants must meet one of the following or a combination of both experience and education. Thirty (30) semester hour credits are equal to one (1) year of relevant experience. Six (6) years of professional experience in the implementation, coordination, or marketing of an employment and training or business services program in a public or private agency. OR Possession of a bachelor's degree from an accredited college or university; and two (2) years of the above-mentioned professional experience. OR Possession of a master's degree from an accredited college or university in political science, education, economics, psychology, sociology, public administration, business administration, marketing, communications, personnel/human resources management, or related fields; and one (1) year of the above-mentioned professional experience. "Professional experience" refers to work that is creative, analytical, evaluative, and interpretive; requires a range and depth of specialized knowledge of the profession's principles, concepts, theories, and practices; and is performed with the authority to act according to one's own judgment and make accurate and informed decisions. SCNE22N/AP22- SC3522N/AP21- This job specification is for government use only. Salary range is only applicable to state government. Local salaries are established by individual local jurisdictions. 1/24/2026