UNEMPLOYMENT INSURANCE TECHNICIAN 2
Career Family: UNEMPLOYMENT INSURANCE TECHNICIAN
Unemployment Insurance Technician 2 is a state title in New Jersey's competitive civil service, which means the way in is an open exam rather than a direct appointment.
It is a middle Unemployment Insurance Technician grade, between Unemployment Insurance Technician 1 below and the better-paid Unemployment Insurance Technician 3 above. On paper it calls for a master's degree, though the specification lets enough relevant experience stand in for the degree. Pay on the FY2027 schedule runs $69,668 to $101,951, and state payroll currently lists about 27 people in the title, most of them at Labor.
How to apply
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Exam
This is an application to sit an exam and be placed on an eligible list for this title, not an application for a specific job. A $35 application fee applies to Non-Public-Safety announcements issued on or after 2026-02-01. There may be no current vacancy behind it, and the list it produces may not be certified for months or years.
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Exam
Open to permanent employees in the competitive division who hold a qualifying lower title in the same unit. A $35 application fee applies to Non-Public-Safety announcements issued on or after 2026-02-01. Like the open competitive exam, this places you on a list; it is not itself a job offer.
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Agency posting
Department of Labor and Workforce Development's employment page may require a click-through to see specific openings. Provisional appointment against a posted vacancy is how most people are actually hired into this kind of title.
Pay ladder: Unemployment Insurance Technician series
- Unemployment Insurance Technician 1 — $60,876 – $88,743
- Unemployment Insurance Technician 2 — $69,668 – $101,951 (this title)
- Unemployment Insurance Technician 3 — $79,844 – $117,228
- Unemployment Insurance Technician 4 — $91,628 – $134,900
Promoting to Unemployment Insurance Technician 3 raises the top of the band by about $15,277. Its top salary lands around the 49th percentile of all NJ civil service titles that publish a range.
Rungs are ordered by FY2027 pay. NJ level numbers are not always sequential, so ordering follows salary rather than the title number.
Who employs this title
State payroll records show 27 people working under this title. The median actual salary is $79,789. The agencies employing the most are:
- Labor (27)
Counts from NJ YourMoney agency payroll. See statewide workforce analytics.
Official job specification
The text below is the official specification published by the New Jersey Civil Service Commission. The plain-language summary and analysis above are derived from it by NJ Civil Service Navigator.
Definition
Under the direction of a Supervisory official in the Department of Labor and Workforce Development, provides assistance and training to offices in the maintenance of Local Office On-Line Payment system (LOOPS), Disability Automated Benefit System (DABS), and special programs to improve the quality and effectiveness of operation; identifies weaknesses and provides corrective action for all payment systems; assists in the development, implementation and analysis of new programs, and operating procedures; does related work as required.
Examples of work
Provides technical assistance to offices in the maintenance of the office's LOOPS and DABS systems; including troubleshooting office equipment. Trains staff in use of newly developed program material; trains newly appointed members in all unemployment and disability insurance procedures. Assists in the development and/or implementation of new program activities and operating procedures in offices and provides technical assistance until integrated in regular operational procedures. Participates in the evaluation of benefit claims operations in offices by observing performance and/or by reviewing pertinent records in the specific areas assigned. Assists in implementation and maintenance of the LOOPS and/or DABS systems, including troubleshooting and technical support in data entry and pay station areas. Provides technical assistance to lower level technicians to administer special programs such as TPA, division objectives, standards and procedures to ensure uniform interpretation and implementation. Prepares the review reports containing findings, conclusions and recommendations. Assists in developing evaluation techniques, instructions and other related material in order to provide a continuous evaluation programs; conducts evaluation of operations in order to identify weaknesses and recommend appropriate corrective action. Prepares correspondence of a technical and/or difficult nature concerning all phases of UI and DI Programs. Addresses groups of employers, labor organizations, and other interested parties concerning the UI-DI Program. Assists in the development or review of proposed agency procedures and analyzes their conformity with the Unemployment Compensation Law and their effect on office operations; prepares memoranda recommending appropriate corrections. Assists in the development of evaluation techniques, forms, instructions and other related materials to ensure their effective use in offices. Assists in the preparation of periodic technical reports. Participates in nonmonetary evaluations of New Jersey claims and, when required, the quality appraisals of other states in USDOL Region. Maintains the essential records and files. Will be required to learn to utilize various types of electronic and/or manual recording and computerized information system used by the agency, office, or related units.
License
Appointees will be required to possess a driver's license valid in New Jersey only if the operation of a vehicle, rather than employee mobility, is necessary to perform the essential duties of the position.
Knowledge, skills and abilities
Knowledge of the problems faced in auditing, analyzing and evaluating office operations and in instituting necessary corrective measures. Knowledge of business terminology and technical know-how to draft documents. Knowledge of methods used to evaluate the efficiency of programs. Knowledge of business practices and procedures, including statistical methods and devices. Knowledge of Unemployment Insurance Laws of New Jersey and related Federal Laws and their application to specific situations. Knowledge of the rules, regulations, policies, and procedures of the Division of Unemployment and Disability Insurance. Knowledge of unemployment benefits office operations, programs and problems, and of the methods most likely to be successful in carrying out the various programs of the local offices. Knowledge of the procedures governing all phases of the On-Line Payment System. Ability to acquire knowledge of the problems handled by the Division of Unemployment and Disability Insurance. Ability to assign technical benefit claims work, analyze claims problems, and develop effective work methods. Ability to learn the systems and programs used for benefit payment operations. Ability to review and analyze statistical and other reports to identify areas of concern. Ability to analyze and evaluate unemployment insurance activities and formulate recommendations for new or revised operations, procedures and forms to obtain maximum efficiency. Ability to identify training needs and recommend appropriate training plans and materials. Ability to establish and maintain cooperative working relationships with other Services and Bureaus within the Division. Ability to provide training for office personnel. Ability to draft technical correspondence. Ability to maintain the essential records and files. Ability to learn to utilize various types of electronic and manual recording and information systems used by the agency, office, or related units. Ability to read, write, speak, understand, and communicate in English sufficiently to perform duties of this position. American Sign Language or Braille may also be considered as acceptable forms of communication. Persons with mental or physical disabilities are eligible as long As they can perform essential functions of the job with or without reasonable accommodation. If the accommodation cannot be made because it would cause the employer undue hardship, such persons may not be eligible CODE: 08/24/2013
Note
The examples of work for this title are for illustrative purposes only. A particular position using this title may not perform all duties listed in this job specification. Conversely all duties performed on the job may not be listed. Applicants must meet one of the following or a combination of both experience and education. Thirty (30) semester hour credits are equal to one (1) year of relevant experience. Six (6) years of professional experience in work involving various phases of social insurance such as disability, unemployment or workers compensation programs in a public or private agency. OR Possession of a bachelor's degree from an accredited college or university; and two (2) years of the above-mentioned professional experience. OR Possession of a Master's degree in Business or Public Administration or related area from an accredited college or university; and one (1) year of the above-mentioned professional experience. "Professional experience" refers to work that is creative, analytical, evaluative, and interpretive; requires a range and depth of specialized knowledge of the profession's principles, concepts, theories, and practices; and is performed with the authority to act according to one's own judgment and make accurate and informed decisions.