FIELD SERVICE SUPERVISOR III (QUALITY CONTROL)
Quality Control
Career Family: FIELD SERVICE SUPERVISOR III
In New Jersey, Field Service Supervisor Iii (quality Control) is filled through the competitive process: candidates take a civil service exam and are hired off a ranked list, not picked at will.
The stated bar is a master's degree, but candidates can swap in added experience for the diploma. The FY 2027 range lands between $72,896 and $106,798, and state payroll currently lists about 11 people in the title, most of them at Human Services.
How to apply
This title is filled by competitive examination.
See every real route in, and where to apply. One agency employs it. We don't track live vacancies.
See where to apply for this title →Who employs this title
Field Service Supervisor Iii (quality Control) appears on the State payroll at one department, Department of Human Services.
State departments
| Employer | Employees |
|---|---|
| Department of Human Services | 11 |
State payroll and independent authority payroll are separate systems and are never merged. See data sources.
Who employs this title
State payroll records show 11 people working under this title. The median actual salary is $103,187. The agencies employing the most are:
- Human Services (11)
Counts from NJ YourMoney agency payroll. See statewide workforce analytics.
Official job specification
The text below is the official specification published by the New Jersey Civil Service Commission. The plain-language summary and analysis above are derived from it by NJ Civil Service Navigator. Source: the official specification page at NJ CSC.
Definition
Under the direction and working in conjunction with the Field Service Supervisor I or II (Quality Control) Division of Public Welfare, Department of Human Services, represents the Bureau in one of the area field offices, responsible for orienting newly appointed Assistant Field Service Supervisors (Quality Control), performing administrative duties in addition to assigning, evaluating and supervising the work of Quality Control Reviewers of various grades engaged in Quality Control activity; reviewing Quality Control Work and ensuring completion of same in a timely manner; does related work as required.
Examples of work
Assumes the responsibilities and duties of a Field Service Supervisor I or II (QC) whenever necessary. Responsible to act as Bureau representative within the field office. Responsible for the training of newly hired Assistant Field Service Supervisor(s) in regard to office procedures. Responsible for responding to general problems within the office building (phones, ventilation, lighting, air conditioning, etc.) Supervises the activities of assigned Quality Control Review staff involved in performing Quality Control reviews of AFDC, Food Stamp, Medicaid and General Assistance cases selected in the Quality Control sample. Analyzes the data written in Quality Control review work sheets; answers policy questions as they pertain to the Quality Control system and/or particular public assistance program under review. Assigns cases selected for Quality Control review to Quality Control Reviewer staff. Assumes responsibility for developing and training Quality Control review staff assigned to the unit on Quality Control and Public Assistance policy. Reviews Quality Control case reviews for accuracy. Analyzes and interprets Quality Control policy and public assistance regulations and procedures and applies them with consistency to cases selected for Quality Control review. Maintains accurate records and files of cases and status of each case assigned to unit for Quality Control review. Prepares clear, sound, accurate, and informative reports concerning the level of production reached by review staff each week; responsible for ensuring that production goals are met each week. Determines weekly production goals for Quality Control Reviewer staff assigned to his/her unit; assumes responsibility for meeting production goals as determined by the Federal Government (HHS and USDA). Has responsibility for effectively recommending the hiring, firing, promoting, demoting, and/or disciplining of staff assigned to his/her unit. Prepares correspondence to county welfare board directors when Quality Control findings are protested. Confers with Field Service Supervisor I's and II's (Quality Control) and other Bureau personnel in order to identify and resolve problems related to the efficient completion and processing of Quality Control reviews assigned to his/her unit. Will be required to learn how to utilize various types of electronic and/or manual recording and information systems used by the agency, office or related units.
License
Appointee will be required to possess a driver's license valid in New Jersey only if the operation of a vehicle, rather than employee mobility, is necessary to perform the essential duties of the position.
Knowledge, skills and abilities
Considerable knowledge of Public Assistance Program policy. Ability to understand and make effective application of the laws of New Jersey and the rules, regulations, policies, standards and procedures of the Department of Human Services, and the Bureau of Quality Control in accordance with established procedures. Ability to understand and make effective use of management and personnel techniques and procedures as well as the Standard Operational Procedures of the field office. Ability to understand and make effective application of Federal Regulations and manuals which affect the Quality Control Program. Ability to operate and interpret information contained on the SDX, Benedex and CODES terminal. Ability to analyze laws, rules, regulations and prescribed procedures and to interpret and apply them to specific situations. Ability to prepare clear, sound, accurate and informational reports containing Quality Control findings and recommendations. Ability to analyze work and develop effective work methods. Ability to give suitable assignments and instructions to Quality Control Reviewer staff and supervise the performance of their work. Ability to act as the representative of the Bureau of Quality Control within the designated field office. Ability to draft detailed correspondence relating to the Quality Control assignments. Ability to help plan and participate in staff training programs. Ability to supervise the establishment and maintenance of essential records and files. Ability to learn and utilize various types of electronic and/or manual recording and information systems used by the agency, office or related units. Ability to read, write, speak, understand, and communicate in English sufficiently to perform the duties of this position. American Sign Language or Braille may also be considered as acceptable forms of communication. Persons with mental or physical disabilities are eligible if they can perform the essential functions of the job with or without reasonable accommodation. If the accommodation cannot be made because it would cause the employer undue hardship, such persons may not be eligible.
Note
The examples of work for this title are for illustrative purposes only. A particular position using this title may not perform all duties listed in this job specification. Conversely, all duties performed on the job may not be listed. Applicants must meet one of the following or a combination of both experience and education. Thirty (30) semester hour credits are equal to one (1) year of relevant experience. Seven (7) years of professional experience in Quality Control work which shall have involved contacts with lay and professional public and responsibility for the interpretation of basic laws and regulations. OR Possession of a bachelor's degree from an accredited college or university; and three (3) years of the above-mentioned professional experience. OR Possession of a master's degree in social work, sociology, business administration or public administration; and two (2) years of the above-mentioned professional experience. "Professional experience" refers to work that is creative, analytical, evaluative, and interpretive; requires a range and depth of specialized knowledge of the profession's principles, concepts, theories, and practices; and is performed with the authority to act according to one's own judgement and make accurate and informed decisions.