INTERSTATE CLAIMS COORDINATOR
New Jersey treats Interstate Claims Coordinator as a competitive-class job, so the gate is an examination and the ranked list it produces rather than a direct offer.
The spec names a bachelor's degree, but it leaves the door open to substitute experience for the degree. The FY 2027 range lands between $87,507 and $128,719, and state payroll lists a single employee in the title, at Labor.
How to apply
This title is filled by competitive examination.
See every real route in, and where to apply. One agency employs it. We don't track live vacancies.
See where to apply for this title →Who employs this title
Interstate Claims Coordinator appears on the State payroll at one department, Department of Labor.
State departments
| Employer | Employees |
|---|---|
| Department of Labor | 1 |
State payroll and independent authority payroll are separate systems and are never merged. See data sources.
Who employs this title
State payroll records show 1 person working under this title. The median actual salary is $124,366. The agencies employing the most are:
- Labor (1)
Counts from NJ YourMoney agency payroll. See statewide workforce analytics.
Official job specification
The text below is the official specification published by the New Jersey Civil Service Commission. The plain-language summary and analysis above are derived from it by NJ Civil Service Navigator. Source: the official specification page at NJ CSC.
Definition
Under the direction of the Assistant Director, Unemployment Benefits Payments, Division of Unemployment-Disability Insurance, Department of Labor and Industry, directs and coordinates the overall claims activities of the Central and Local Office operations in the processing of claims under the Interstate Benefits Plan, Interstate Plan for Combining Wages, Interstate Reciprocal Coverage Arrangement, Interstate Maritime Reciprocal Arrangement and the Interstate Great Lakes Reciprocal Arrangement; does other related duties as required.
Examples of work
Oversees and coordinates all Interstate Program Claim operations, both Agent and Liable State, in the Central and Local Offices with special emphasis on Local Office activities. Develops and recommends methods to ensure that the Interstate Program is being handled uniformly and properly throughout the State. Makes periodic qualitative evaluations of Central and Local Office operations to assure adequate performance and takes the step necessary to assure the desired results. Determines the need for training by means of periodic evaluations of operations in the Central and Local Offices; recommends needed training programs to the Manager and Central Office training services. Assists in the formulation and development of procedural material as well as training material and actively participates in training both Local Office and Central Office Personnel who are involved in the work of this program. Gives technical assistance to the staffs of the Central and Local Offices concerning the interpretation of procedures, regulations and statutes as applied to Interstate Agreement operations. Maintains direct relations with Interstate Program Coordinators from other states regarding operations and to unblock difficult or problem cases. Establishes and maintains effective working relations with the public and with other state agencies, industrial, commercial, and other governmental groups. Meets with District Supervisors, Managers, Bureau Chiefs, and other key personnel to provide assistance and direction with regard to the administration of this program. Plans and conducts conferences with Central and Local Office personnel for the dissemination of Division policy, information, or other instructions or for the discussion of Central Local Office Problems. Provides for a uniform interpretation of Division policies, instructions, and requirements. Attends Regional and National conferences and meetings for the purpose of establishing the general policies and procedures suitable for the handling of claims and the disbursing of Interstate Programs funds for payments and charges among states. Assists in the formulation and review of new procedures to ensure that they are properly interpreted and to insure their implementation in accordance with State and Federal requirements. Conducts on-site reviews of Local Office operations on claims taking procedures to ensure that the claimants are given their full rights under the law. Receives and analyzes the special copies of Interstate Memoranda between states on a continuing basis for defective procedures and takes corrective active action with the person who has controlling authority. Prepares difficult and complex correspondence in the course of official duties especially in reply to letters of inquiry relating to Interstate and Combined Wage Claim operations. Prepares and directs the preparation of clear, sound, accurate and informative reports containing findings, conclusions, and recommendations.
License
Appointees will be required to possess a driver's license valid in New Jersey only if the operation of a vehicle, rather than employee mobility, is necessary to perform the essential duties of the position.
Knowledge, skills and abilities
Ability to acquire thorough knowledge of the provisions of the New Jersey Unemployment Compensation Law, and the New Jersey Disability Insurance and Workmen's Compensation Laws. Thorough knowledge of the Federal Social Security Act. Ability to acquire thorough knowledge of Interstate and Combined Wage Claim procedures, both on Liable and Agent State operations together with a working knowledge of the Reciprocal Coverage Arrangement, Maritime Reciprocal Arrangement and Great Lakes Reciprocal Arrangement. Ability to acquire thorough knowledge of the problems, procedures and methods used in the analysis and interpretation of unemployment compensation laws relating to the claims and in the application of the law to specific cases. Thorough knowledge of modern business office routines, practices and control systems and their practical application. Ability to acquire thorough knowledge of the rules, regulations, policies, procedures, and standards of the Department as they apply to the unemployment insurance functions. Ability to interpret the laws of all states to arrive at the proper determination on Interstate Claims. Ability to comprehend and interpret the Unemployment Compensation Law and other related laws, and to apply them to specific claims problems and cases. Ability to analyze organizational plans and operating procedures and to devise and install new procedures designed to increase efficiency and effectiveness and to insure maximum utilization of available staff equipment and space. Ability to work harmoniously with superior officers, associates and subordinate employees, and to provide advice and assistance to subordinates in handling difficult technical problems relating to claims. Ability to meet with claimants, employees, or other in the public; to discuss the status of a claim; and to explain the provisions of the Unemployment Compensation Laws clearly, courteously, and in a manner that will reflect creditably upon the agency. Ability to prepare correspondence to claimants, employers, physicians, labor unions, or other public agencies to answer complaints or inquiries or to obtain information required in connection with a determination on a claim. Ability to prepare memoranda and reports containing findings, conclusion, analyses, and recommendations. Ability to supervise the establishment and maintenance of suitable records and files. Ability to read, write, speak, understand, or communicate in English sufficiently to perform the duties of this position. American Sign Language or braille may also be considered as acceptable forms of communication. Persons with mental or physical disabilities are eligible if they can perform the essential functions of the job with or without reasonable accommodation. If the accommodation cannot be made because it may cause the employer undue hardship, such persons may not be eligible.
Note
Applicants must meet one of the following or a combination of both experience and education. Thirty (30) semester hour credits are equal to one (1) year of relevant experience. Eight (8) years of professional experience in the processing of interstate insurance benefits claims. OR Possession of a bachelor's degree from an accredited college or university; and four (4) years of the above-mentioned professional experience. "Professional experience" refers to work that is creative, analytical, evaluative, and interpretive; requires a range and depth of specialized knowledge of the profession's principles, concepts, theories, and practices; and is performed with the authority to act according to one's own judgment and make accurate and informed decisions.