SUPERVISING PUBLIC SAFETY TELECOMMUNICATOR FIRST RESPONDER, STATE POLICE
Supervising Public Safety Telecommunicator First Responder, State Police sits in the competitive class of New Jersey's state civil service, so reaching it runs through testing and an eligible list instead of a straight hire.
It asks for 4 years of relevant experience. Pay on the FY 2027 schedule runs $69,668 to $101,951, and state payroll currently lists 8 people in the title, most of them at Law and Public Safety.
How to apply
This title is filled by competitive examination.
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See where to apply for this title →Who employs this title
Supervising Public Safety Telecommunicator First Responder, State Police appears on the State payroll at one department, Department of Law & Public Safety.
State departments
| Employer | Employees |
|---|---|
| Department of Law & Public Safety | 8 |
State payroll and independent authority payroll are separate systems and are never merged. See data sources.
Who employs this title
State payroll records show 8 people working under this title. The median actual salary is $92,265. The agencies employing the most are:
- Law and Public Safety (8)
Counts from NJ YourMoney agency payroll. See statewide workforce analytics.
Official job specification
The text below is the official specification published by the New Jersey Civil Service Commission. The plain-language summary and analysis above are derived from it by NJ Civil Service Navigator. Source: the official specification page at NJ CSC.
Definition
Under the direction of the Chief Public Safety Telecommunicator First Responder, State Police, or other supervisory official in the Department of Law and Public Safety, Division of State Police, supervises employees engaged in receiving and responding to telephone and/or other electronic requests for emergency assistance including law enforcement, fire, medical or other services; supervises staff and work activities; prepares and signs official performance evaluations for subordinate staff; performs other related duties as required.
Examples of work
Supervises, reviews, and evaluates the work of subordinates. Plans work schedules to ensure even flow and distribution of work, expeditious handling of priority cases, and meeting of schedules and deadlines. Determines staff or team member training needs and arranges for training. Assigns tasks to provide new employees with experience and training. Conducts informal training classes for assigned employees. Supervises staff in the receipt and disposition of telephone or other electronic requests for emergency assistance. Assists in determining the nature of calls received by subordinates. Supervises employees in the operation of automatic number identification (ANI), automatic location information (ALI), telecommunications devices for the deaf (TTY/TDD), or other electronic devices to obtain and verify required data. Accesses foreign language interpreter service for non-English speaking callers. Persuades emergency callers to stay on the line. In response to medical emergencies, may assist subordinates in the provision of first aid or CPR instructions to stabilize the medical condition of persons until arrival of professional medical assistance. Gives precautionary instructions and advice to help ensure the personal safety of persons and/or to minimize loss of property pending arrival of fire, police or other assistance in nonmedical emergencies. Refers nonemergency situations to other appropriate public or private agencies. Dispatches nonemergency personnel or equipment. Relays information and/or instructions to field units via radio or mobile data terminal. Supervises staff in utilizing video display terminal or computer oriented or radio equipment to receive, monitor, record, summarize, and/or transmit data relating to the emergency. Utilizes radio, telephone, computerized, or other electronic equipment to dispatch specific law enforcement, fire, or medical assistance units to the scene of an emergency based on preestablished response plans. Seeks guidance from management when circumstances warrant significant deviation from preestablished response plans. Locates or contacts individuals needed to staff various responses. Maintains and facilitates communication with responding units by receiving and relaying information including confidential information to authorized personnel. Detects and takes alternative/corrective action when communication system or program errors occur and reports malfunctions in accordance with established procedures. Supervises the making of entries, inquiries, cancellations, and modifications of records in various systems and databases such as the National Crime Information Center (NCIC) and State Crime Information Center (SCIC), Stolen Vehicle File, Stolen License Plate File, Stolen-Missing Gun File, Stolen Article File, Wanted Person File, Stolen or Embezzled or Counterfeited or Missing Securities File, Stolen Boat File, hazardous material databases, and hospital status files. Maintains a constant update on the status of emergency units in the field and on-call personnel. Maintains and updates records and files in the NCIC, SCIC, and other database systems. Answers questions regarding application of regulations or policies. Receives and answers telephone, radio and video display inquiries of the NCIC and the SCIC for law enforcement agencies of the state. Supervises the maintenance of the official station record and/or the daily log of all incoming and outgoing communications. Activates emergency alert systems such as bells, sirens, beepers, and tone-activated devices. May inspect fire alarm and circuit indicator panels to ascertain whether they are functioning properly. Supervises the preparation of reports and statistical data. Inspects and makes minor adjustments or very minor repairs to communications and related equipment. Supervises the work operations and/or functional programs and has responsibility for effectively recommending the hiring, firing, promoting, demoting and/or disciplining of employees. Assists management by providing a wide variety of administrative services within the area of assignment. Reviews operating practices, procedures, programs, and processes for efficiency and effectiveness; recommends changes for improvement. Supervises the New Jersey Suicide Prevention Hotline. Supervises Amber Alert Notifications. Supervises the National Attack and Warning Alert System (NAWAS). Arranges meetings, conferences, and other events. Helps relieve management of administrative details related to their area of assignment. Coordinates support services to ensure the availability and efficient use of resources needed to accomplish the goals of the unit or work area. Investigates problems and/or complaints and makes recommendations for solutions. Advises management on personnel issues, including unresolved staff conflicts. Answers questions posed by subordinates. Attends and participates in meetings outside of the work unit. Communicates policies, rules, or regulations to staff. Develops work unit goals and estimates staffing resources necessary for accomplishing those goals. Oversees proper implementation of operating procedures. Mediates conflicts among staff. Mentors and coaches staff members; reviews and corrects their work; provides direction and feedback. Participates in the development of operational programs, procedures, practices and standards. Schedules staff members' work hours and vacation time. Will be required to learn how to utilize various types of electronic and/or manual recording and information systems used by the agency, office, or related units.
Requirements
Experience
Four (4) years of experience in work involving the receiving, transmitting, and relaying of video display and/or radio messages, and in the receiving, relaying, and recording of complaints and requests for emergency assistance which shall have included the use of video display, data processing, automatic number identification, automatic location identification, switching equipment, or other computer- oriented equipment. Appointees will be required to be cross trained and dual certified as both a 9-1-1 operator and an Emergency Medical Dispatcher (EMD).
License
Appointees will be required to possess a driver's license valid in New Jersey only if the operation of a vehicle, rather than employee mobility, is necessary to perform the essential duties of the position.
Knowledge, skills and abilities
Knowledge of methods for operating communications systems. Knowledge of procedures used for emergency medical treatment. Knowledge of the types of information required for documenting emergency situations and calls. Knowledge of emergency medical, fire, police and other emergency terminology. Knowledge of procedures for dispatching emergency and nonemergency equipment and personnel. Knowledge of the types, disadvantages, and advantages of available communication systems. Knowledge of safety, security, and emergency management procedures and guidelines. Knowledge of procedures for investigating and resolving complaints. Knowledge of the geography and street locations of the community served. Knowledge of the New Jersey Suicide Prevention Hotline. Knowledge of Amber Alert notifications. Knowledge of the National Attack and Warning Alert System (NAWAS). Knowledge of supervisory techniques and principles. Knowledge of effective interpersonal relations. Knowledge of employee performance evaluation procedures. Knowledge of disciplinary and grievance procedures. Knowledge of employee motivational theories such as reinforcement, incentives, satisfiers or job enrichment. Knowledge of organizational lines of communication. Knowledge of training principles and techniques. Knowledge of principles and techniques of conflict management and resolution. Ability to supervise assigned staff and plan, organize, and implement projects within the unit Ability to supervise employees involved in receiving and responding to calls for emergency assistance and in dispatching personnel and equipment. Ability to effectively evaluate the performance of employees. Ability to train employees and others in the performance of their assignments. Ability to operate automatic location identification (ALI), automatic number identification (ANI), and other communications equipment in a complex communications program. Ability to answer voice and TTY/TTD (telecommunications devices for the deaf) telephone calls received from the public. Ability to operate a Computer Aided Dispatch (CAD) system. Ability to establish goals and set priorities. Ability to obtain and analyze facts to reach logical conclusions. Ability to take accurate and complete messages, and provide clear instructions and guidance to callers in emergency situations. Ability to comprehend, interpret, and evaluate relevant information from various types of source materials. Ability to read and discern visual images on a variety of media. Ability to obtain information in a calm, reassuring manner from physically or emotionally distressed individuals. Ability to interact with people who are in differing situations. Ability to work both independently and as part of a team. Ability to understand, remember, and carry out oral and written instructions. Ability to count and to add and subtract whole numbers. Ability to read road maps. Ability to recognize incorrectly transmitted messages, codes, or error input. Ability to speak clearly, concisely and in a professional manner. Ability to comprehend and apply laws, rules, regulations, standards, policies, and procedures of the Federal Communications Commission and of the NJ State Office of Emergency Telecommunications Services. Ability to maintain confidentiality of acquired information. Ability to supervise the preparation and maintenance of essential records and files. Ability to organize assigned work, analyze problems and develop effective work methods. Ability to interpret and explain operation procedures and provide assistance on operating requirements. Ability to prepare clear, technical sound, accurate and informative reports containing findings, conclusions and recommendations. Ability to schedule and coordinate work activities. Ability to convey information in an organized written format. Ability to learn how to utilize various types of electronic and/or manual recording and information systems used by the agency, office, or related units. Ability to read, write, speak, understand, and communicate in English sufficiently to perform duties of this position. American Sign Language or Braille may also be considered as acceptable forms of communication. Persons with mental or physical disabilities are eligible if they can perform essential functions of the job with or without reasonable accommodation. If the accommodation cannot be made because it would cause the employer undue hardship, such persons may not be eligible.
Note
The examples of work for this title are for illustrative purposes only. A particular position using this title may not perform all duties listed in this job specification. Conversely, all duties performed on the job may not be listed. Appointees to positions at Public Safety Answering Points and at some Public Safety Dispatch Points must have received training and obtained certification by the Office of Emergency Telecommunications Services (OETS) in the department of Law and Public Safety as required by NJAC 17:24-2 and NJAC 17:24-3.