MANAGER 2, WORKFORCE NEW JERSEY

Official job specification

The text below is the official specification published by the New Jersey Civil Service Commission. The plain-language summary and analysis above are derived from it by NJ Civil Service Navigator. Source: the official specification page at NJ CSC.

Definition

Under the director of a Regional Manager, Bureau Chief, or other higher level manager in the Department of Labor, manages and directs a field office(s) involved in the delivery of employment security services; plans, coordinates, and organizes office operations; analyzes state or federal laws, regulations, and the policies for impact on programs or services; provides technical information; does other related work.

Examples of work

Directs the staff and operations of an employment security office. Plans, coordinates and manages comprehensive employment security programs and activities designed to expand employment opportunities, increase the readiness of applicants for employment through counseling and/or training, provide unemployment compensation services and determine the need for developing and implementing new services, to maximize the employability of the workforce served by the office. Develops goals and objectives for office activities and disseminates information to staff. Provides input in the development of policy, participates on design teams to pilot and/or implement new programs, systems and concepts. Interprets and administers laws relating to unemployment compensation and employment and training service programs and benefits. Plans, develops and administers the office budget. Directs, monitors, and corrects the performance of the office in relation to department and office mission, goals and standards, takes steps to ensure continuous improvement. Evaluates and develops staff and has responsibility for effectively recommending the hiring, firing, promoting, demoting and/or disciplining employees. Initiates collaborative agreements with related agencies and groups to enhance the employability of the workforce. Serves as a liaison between the office and community groups, organizations and employers to market office services and coordinate efforts to service workforce needs of the office area. May serve as a chair on the Workforce Investment Board (WIB) and negotiate on behalf of the WIB and the agency. Maintains contact with other individuals both within and outside of the office who might impact on program activities. Monitors health and safety conditions of the workplace. Hears and resolves informal employee grievances and complaints in consultation with appropriate management; appears as management witness during appellate proceedings. Keeps current with labor contracts and negotiations changes to effectively interpret and administer contracts in daily operations. Prepares an annual service plan specifying goals and program priorities reflective of Divisional and Departmental mandates and resources necessary to accomplish them; identifies technical support services and skill training needed to maintain and enhance staff performance. Reviews performance ratings and training efforts of subordinate supervisor's; provides guidance and support in the development of subordinate supervisors. Receives and investigates complaints, takes corrective action when appropriate, and/or prepares reports with recommended disposition. Prepares and directs the preparation of clear, sound, accurate, and informative statistical and other reports of analysis containing findings, conclusions, and recommendations. Determines disposition of correspondence or other written materials. Apply legal decisions for determination of appropriate action. Monitor national and regional employment trends. Testifies as a witness at hearings of the Appeal Tribunal. Promotes job placements, obtained employment and/or training services of the agency. Encourages use of America's Talent Bank and other employability services; integrates various components to achieve the goals of a virtual One-Stop process. Develops job training program opportunities. Prepares correspondence. Analyzes statistical information, societal trends, legislation, and other technical information; draws conclusions and prepares reports. Directs the establishment and maintenance of the essential records and files. Takes measures to prevent and detect fraud and safeguard resources. Will be required to learn to utilize various types of electronic and/or manual recording and information systems used by the agency, office, or related units. Maximizes use of technical tools and/or processes to meet office mission, goals, and standards.

License

Appointees will be required to possess a driver's license valid in New Jersey only if the operation of a vehicle, rather than employee mobility, is necessary to perform the essential duties of the position.

Knowledge, skills and abilities

Knowledge of the principles and techniques of supervision. Ability to establish goals and set priorities. Knowledge of administrative principles and practices. Knowledge of program evaluation techniques. Knowledge of occupational and workforce trends. Knowledge of appropriate sources for verification of client information. Knowledge of available programs, services and eligibility requirements. Knowledge of interviewing techniques. Knowledge of the types of public and private community organizations and groups that can assist in identifying creative solutions to the problems of individual or group cyclical or structural unemployment; and the ability to partner with those agencies/organizations to address such problems. Ability to plan in-service training. Ability to deal effectively with complex problems involving technical aspects of the program and/or human resource issues and to develop creative solutions. Ability to use the United States Department of Labor Dictionary of Occupational Titles. Ability to conduct research and study programs. Ability to evaluate information to determine conformance with program regulations and guidelines. Ability to interact with various people who are in differing situations. Ability to keep current with changes in the Law affecting the determination and administration of claims. Ability to identify other social agencies that can assist claimants or persons determined ineligible for Unemployment or Disability Insurance benefits. Ability to comprehend legal terminology and legal actions of various types and their ramifications on employers. Ability to deal professionally both in person and by telephone with employers, union officials, insurance underwriters and examiners and other officials. Ability to perform the mathematical calculations used to determine the benefit rate for claimants and to analyze basic financial statements. Ability to provide testimony at hearings and in court. Ability to utilize various types of electronic and/or manual recording and information systems used by the agency, office, or related units. Ability to read, write, speak, understand, and communicate in English sufficiently to perform duties of this position. American Sign Language or Braille may also be considered as acceptable forms of communication. Persons with mental or physical disabilities are eligible as long as they can perform essential functions of the job after reasonable accommodation is made to their known limitations. If the accommodation cannot be made because it would cause the employer undue hardship, such persons may not be eligible. CODES: 28/S28 - MCK 12/23/06

Note

The examples of work for this title are for illustrative purposes only. A particular position using this title may not perform all duties listed in this job specification. Conversely, all duties performed on the job may not be listed. The level assigned is predicated on the unemployment rate, geographic size, density and representation of client population served. Applicants must meet one of the following or a combination of both experience and education. Thirty (30) semester hour credits are equal to one (1) year of relevant experience. LEVEL 1 Ten (10) years of professional experience in the delivery of human resource services concentrated in the areas of employment placement, employability development training, career selection, and/or determining eligibility for unemployment benefits, three (3) years of which shall have been in a supervisory capacity. OR Possession of a bachelor's degree from an accredited college or university; and six (6) years of the above-mentioned professional experience, three (3) years of which shall have been in a supervisory capacity. LEVEL 2 Nine (9) years of professional experience in the delivery of human resource services concentrated in the areas of employment placement, employability development training, career selection, and/or determining eligibility for unemployment benefits, two (2) years of which shall have been in a supervisory capacity. OR Possession of a bachelor's degree from an accredited college or university; and five (5) years of the above-mentioned professional experience, two (2) years of which shall have been in a supervisory capacity. "Professional experience" refers to work that is creative, analytical, evaluative, and interpretive; requires a range and depth of specialized knowledge of the profession's principles, concepts, theories, and practices; and is performed with the authority to act according to one's own judgment and make accurate and informed decisions.