BUSINESS REGISTRY SPECIALIST 3
Career Family: BUSINESS REGISTRY SPECIALIST
In New Jersey, Business Registry Specialist 3 is filled through the competitive process: candidates take a civil service exam and are hired off a ranked list, not picked at will.
Of the 3 Business Registry Specialist grades this one pays the most, sitting just above Business Registry Specialist 2. The stated bar is a bachelor's degree, but candidates can swap in added experience for the diploma. The FY2026 range lands between $73,707 and $108,073.
How to get hired
- Watch for an open-competitive announcement for Business Registry Specialist 3 on the NJ Civil Service Commission jobs portal. Announcements run for a fixed filing window.
- Apply during that window and sit the examination. Depending on the title, that can be a written test, a rating of your training and experience, or a mix of the two.
- Passing scores go onto a ranked eligible list. Veterans get preference points added on top of their score.
- When an agency has a vacancy it must appoint from the top of that list under the "Rule of Three." Many competitive jobs are first filled provisionally while the list is being built.
Read the official specification at NJ Civil Service Commission.
Pay ladder: Business Registry Specialist series
- Business Registry Specialist 1 — $56,253 – $81,897
- Business Registry Specialist 2 — $64,340 – $94,062
- Business Registry Specialist 3 — $73,707 – $108,073 (this title)
Its top salary lands around the 51st percentile of all NJ civil service titles that publish a range.
Rungs are ordered by FY2026 pay. NJ level numbers are not always sequential, so ordering follows salary rather than the title number.
Official job specification
The text below is the official specification published by the New Jersey Civil Service Commission. The plain-language summary and analysis above are derived from it by NJ Civil Service Navigator.
Definition
Under the supervision of a supervisory official responsible for business registry services in the Division of Revenue and Enterprise Services, Department of the Treasury, supervises subordinate Business Registry Specialists and other technical staff; performs duties of significant difficulty and complexity involving filings, information and records retrieval transactions, registry fee recording and reconciliation; resolves inquiries involving the operation and outputs of the State of New Jersey's business registry programs, in areas such as legal business entities, tax/employer registration, business certifications (e.g., small business enterprise and minority/woman-owned business certifications), Uniform Commercial Code, notary publics, tradenames, trade/service marks, collection agency bonds, and judgment name changes; develops and applies regulatory procedures and statutes to all forms of registry transaction; supervises staff and work activities; prepares and signs official performance evaluations for subordinate staff; does other related duties as required.
Examples of work
Supervises the work operations and/or functional programs and has responsibility for effectively recommending the hiring, firing, promoting, demoting and/or disciplining of employees. Provides advice and assistance to the public, members of the legal and business communities and public agencies on complex matters regarding the administration of the State of New Jersey's business registry programs via multiple channels including in-person, paper-based communications, electronic mail, telephone, live chat, social media, and on-line collaborative platforms. Supervises the provision of assistance to the public and members of the legal and business communities on matters regarding the administration of the State of New Jersey's business registry programs. Supervises the counseling of clients and provision of accurate information about the State's various business registry programs. Conducts presentations on business registry services in person and via electronic means to large groups representing various segments of the business community, as well as to public officials at all levels of government. May supervise presentations on business registry services in person and via electronic means. Designs and produces training materials relating to business registry services and provides training sessions to business registry staff. Instructs business registry staff on the application of policies, procedures, laws and regulations to business registry filing, fee collection/reconciliation and information and records retrieval services. Supervises staff performing business registry filings, fee collection/reconciliation activities, customer contact center duties, reception desk duties and information/records retrieval services. Supervises the review/audit of business registry services, notes variations from required statutes/rules and performance level then makes recommendations to address issues surfaced by a review/audit. Supervises the processing of cases which require adjustments or corrections to business registry or fee payment records due to errors or disputes regarding service levels. Supervises the adjustment of staffing levels in the business registry contact center based on incoming contact volume and the nature of the inquiries received. Assists in the development, testing and implementation of large language models (for Artificial Intelligence Applications) designed to provide online-real time automated responses to customer inquiries that are accurate per business registry laws and regulations that follow current State of New Jersey standards for security, ethics, and inclusion. Assists in the development of automated applications for business registry services with a focus on pinpointing ways to streamline registry processes, increase processing accuracy, enhance transaction speed, and foster improved customer experiences. Assists Division management in supervising the administration and implementation of new/changed legislation, rules, and regulations relating to the State's business registry programs. Assists in the development of customer guides and instructions for use in both online and traditional (paper-based) channels. Reviews the operations of the assigned unit and suggests changes in procedures to Division management. Coordinates the work efforts between the assigned unit and other operating units within the Division and provides recommendations to resolve problems when they arise. Consults with government officials to review mutual problem areas associated with cross-agency registry data sharing and use. Supervises the preparation and revision of reports on performance within the assigned unit. Supervises the implementation of new/changed service processes, both online and paper-based processes. May testify as an expert witness in hearings before the Office of Administrative Law, Superior Court, commissions, or boards in matters pertaining to records stored within the business registry. Prepares work standards for employees and evaluates employees through performance assessment reviews. Assesses the training needs of the assigned unit and offers suggestions to improve the skill levels of employees. Supervises the training of employees in the various business registry program areas. Drafts correspondence of a complex nature. Performs complex fee revenue reconciliation calculations. Reviews/approves revenue refunds, assuring they are due and owing. Prepares statistical and financial reports and other studies related to the work of the business registry. Compiles accurate statistical information to include in monthly work reports. Supervises the maintenance of essential records and files. Will be required to learn how to utilize various types of electronic and/or manual recording and information systems used by the agency, office, or related units.
License
Appointees will be required to possess a driver's license valid in New Jersey only if the operation of a vehicle, rather than employee mobility, is necessary to perform essential duties of the position.
Knowledge, skills and abilities
Knowledge of the State of New Jersey's business registry programs, including legal business entities, tax/employer registration, business certifications (e.g., small business enterprise and minority/woman-owned business certifications), Uniform Commercial Code, notary publics, tradenames, trade/service marks, collection agency bonds, and judgment name changes. Knowledge of the statutes and regulations underlying the State's business registry programs. Knowledge of the methods used to receive, process, store, access and reproduce business registry records and data. Knowledge of fee recording and reconciliation methods and practices. Knowledge of customer service operations. Knowledge of automated technologies used to process, store, access and reproduce business registry data and records. Knowledge of problem-solving techniques. Knowledge of work planning and scheduling techniques. Ability to interpret laws, rules, and regulations, and apply them to specific situations. Ability to analyze problems and identify solutions. Ability to counsel customers and provide accurate information on business registry programs. Ability to establish and maintain cooperative working relationships with representatives of the business community, representatives from public agencies, members of the public, and others. Ability to organize assigned work and develop effective work methods. Ability to supervise assigned staff and plan, organize, and implement projects within the assigned unit. Ability to review problems arising from business registry operations and devise methods for their resolution. Ability to prepare procedural, informational, and other guidance for business registry staff. Ability to advise and assist on matters relating to business registry programs. Ability to give presentations on business registry programs and other related matters before representatives of the business community, representatives from public agencies, members of the public, and others. Ability to testify as an expert witness on records produced from the business registry. Ability to prepare correspondence of a complex nature as well as prepare and supervise the preparation of clear, accurate reports. Ability to perform complex, accurate mathematical computations. Ability to compile statistical information for reports. Ability to supervise the maintenance of essential records and files. Ability to learn how to utilize various types of electronic and/or manual recording and information systems used by the agency, office, or related units. Ability to read, write, speak, understand, and communicate in English sufficiently to perform duties of this position. American Sign Language or Braille may also be considered as acceptable forms of communication. Persons with mental or physical disabilities are eligible if they can perform essential functions of the job with or without reasonable accommodation. If the accommodation cannot be made because it would cause the employer undue hardship, such persons may not be eligible.
Note
The examples of work for this title are for illustrative purposes only. A position using this title may not perform all duties listed in this job specification. Conversely, all duties performed on the job may not be listed. Applicants must meet one of the following or a combination of both experience and education. Thirty (30) semester hour credits are equal to one (1) year of relevant experience. Seven (7) years of professional experience in business registry operations or an aligned field. OR Possession of a bachelor's degree from an accredited college or university; and three (3) years of the above-mentioned professional experience. "Professional experience" refers to work that is creative, analytical, evaluative, and interpretive; requires a range and depth of specialized knowledge of the profession's principles, concepts, theories, and practices; and is performed with the authority to act according to one's own judgment and make accurate and informed decisions.