NJ Civil Service Navigator

Technical Support Specialist Family

Career series with 6 positions across 2 levels

Technical Support Specialist is a career-ladder family in New Jersey civil service, with 6 titles spanning 2 levels.

Entry is typically through Technical Support Specialist 1, advancing through the ladder toward Technical Support Specialist 2. Pay across the family spans $63,663 to $122,832, around the 48th percentile of all civil service job families by top pay. State payroll records show 138 people across the family's titles, most concentrated at Office of Information Technology.

Technical Support Specialist commonly advances into Program Specialist and Health Systems Specialist.

6
Positions
2
Career Levels
Salary Range: $63,663 - $122,832/year

Positions in This Family

What the Technical Support Specialist family covers

New Jersey classifies Technical Support Specialist as a 2-level series holding 6 separate title codes. The family straddles jurisdictions: 4 state and 2 local, so parts of it are hired by state departments and parts by local civil service employers.

New Jersey's technology titles carry the sediment of several eras at once. Newer families cover software development, network administration and database work, while older ones still name data processing, automated typewriters and input and output control. The Office of Information Technology holds most of the modern posts, but agencies keep their own analysts. Information processing titles are the second group in the compendium eligible for advanced-step hiring, which is the state's standing acknowledgement that it cannot fill them at step one.

The ladder, ordered by pay

Sorted by pay instead of by title number, the Technical Support Specialist family stacks up as follows. Here the numbering happens to agree with the pay order, which is not guaranteed elsewhere in New Jersey's plan.

The distance from the bottom of Technical Support Specialist 1 to the top of Technical Support Specialist 2 is $59,169, an increase of about 93% over the entry minimum.

What each title does

The specifications themselves are the clearest guide to what separates these titles. Here is how each one opens.

  • Technical Support Specialist 1: Under limited supervision, provides direct hands on support for an information technology unit in resolving moderately complex production problems from…
  • Technical Support Specialist 2: Under general supervision, as a lead worker, provides guidance and direct hands on support for an information technology unit in resolving complex…

Getting in: the stated requirements

Across the 6 titles we have parsed, the education requirements read as an associate's degree on 6 of them. Stated experience runs from 2 years at the lowest rung to 3 at the highest, which is the main thing separating one level from the next.

On how the jobs are filled: 4 are competitive, filled from an eligible list after an open competitive or promotional examination and 2 are non-competitive, appointed on proof of the stated qualifications rather than by examination.

Who actually employs these titles

State payroll records show 138 people working under 2 of this family's titles, spread across 20 agencies. Office of Information Technology alone accounts for about 28% of them.

  • Office of Information Technology — 38 employees
  • Children and Families — 18 employees
  • Law and Public Safety — 18 employees
  • Human Services — 10 employees
  • Labor — 8 employees
  • Transportation — 5 employees

Those are the 6 largest of 20 agencies employing this family.

Median actual pay varies across the family, from $89,146 for Technical Support Specialist 1 up to $99,717 for Technical Support Specialist 2. Those are medians of what people are really paid, not schedule minimums and maximums.

State payroll only, deduplicated by payroll title; local employers file separately, so a family with local codes looks smaller here than it is. How this is counted.

How the pay is set

Titles in this family are paid on the A-P-R-S salary schedule. See every step in that schedule. Bargaining is handled by CWA. Union contracts and rights are collected here.

Where these jobs exist

Because the family mixes jurisdictions, the answer to "who hires this" depends on the specific code. State codes run through the Civil Service Commission's announcement and eligible list process; local codes are hired by the counties, municipalities and authorities that adopted civil service under Title 11A. Check an employer's status before assuming a title is available where you live.

Related titles elsewhere in the plan

Nearby in the plan, ranked by how distinctive the shared terms are rather than by how many words happen to match.

Families next to this one

New Jersey's classification plan links families by shared terminology and by the routes people actually take between them. These sit closest to Technical Support Specialist.

Common questions about Technical Support Specialist jobs

How many Technical Support Specialist titles are there in New Jersey civil service?

The Technical Support Specialist family holds 6 title codes arranged across 2 levels. Each code is a separate classification with its own published specification, requirements and salary treatment.

What does a Technical Support Specialist earn in New Jersey?

Published salary data for this family runs from $63,663 at the bottom of Technical Support Specialist 1 to $122,832 at the top of Technical Support Specialist 2. Those are schedule figures. Where the title appears on the state payroll, actual median pay is listed on the page above.

Do you need to take an exam to become a Technical Support Specialist?

Yes for most of the family. 4 of the 6 titles are in the competitive division, which means appointment comes from an eligible list built by an open competitive or promotional examination.

What qualifications does a Technical Support Specialist need?

The most common education requirement in this family is an associate's degree, named on 6 of the 6 titles. Stated experience ranges from 2 to 3 years depending on the rung. Read the individual specification for the exact wording, including any experience substitution.

Which agencies employ Technical Support Specialist staff?

State payroll records show 138 people in this family across 20 agencies, with Office of Information Technology the largest at 38. Local government employers are not covered by that extract.