SUPERVISOR TECHNICAL SERVICES TAXATION

Official job specification

The text below is the official specification published by the New Jersey Civil Service Commission. The plain-language summary and analysis above are derived from it by NJ Civil Service Navigator. Source: the official specification page at NJ CSC.

Definition

Under direction of a supervisory official in the Technical Services Activity, Division of Taxation, Department of the Treasury supervises the development and implementation of statewide information, assistance, and educational programs; reviews drafts of regulations and legislation; acts as liaison with the branch or activity responsible for issuing determinations or findings eligible for protest or appeal; deals with taxpayers and tax practitioners regarding tax issues including technical matters, protests, and requests for conferences; does other related duties.

Examples of work

Creates a public aspect of efficiency, courtesy, technical expertise, and an attitude of cooperation within the division. Provides technical assistance to branch personnel and ensures that they effectively deal with taxpayers regarding tax interpretations, regulations, and policies. Communicates with taxpayers and members of the legal/accounting profession regarding tax issues including technical issues, procedural issues, protests, and requests for conferences. Determines whether the state is at risk of collection with regard to protests and/or appealed tax assessments, and corresponds and verbally communicates with taxpayers and members of the legal and accounting profession regarding requirements surrounding the posting of surety. Reviews drafts of legislation and regulations internally prepared to ensure that they accurately reflect the purpose for which they were written, are administrable, and are within the division's statutory authority. Supervises the acquisition by branch personnel of information required to reply to taxpayer and practitioner inquiries made by telecommunication, correspondence, or personal visit. Provides assistance to other division personnel on procedural issues including procedures for protesting a notice or finding by the director. Ensures that protests and requests for hearings directed to the Conference and Appeal Branch are in conformity with governing statutes, reputations, and policies. Compiles data and prepares drafts of correspondence for the dissemination of official interpretations of tax laws, final determinations, division policy, and procedural matters. Prepares technical publications and information assistance programs for internal use by Division personnel and for presentation to the general public and special interest groups. Implements the design and development of taxpayer outreach initiatives including workshops, public seminars, and speaking engagements to inform the taxpaying public and practitioners on New Jersey tax law, regulations, policies and related tax based matters. Communicates by personal contact, telephone, and correspondence and electronic means with representatives of business and industry, trade and other associations, members of the legal and accounting professions, outside government agencies, and individual taxpayers. Ensures all measures required to ensure that division policies and procedures embracing proper administration of New Jersey tax laws are observed. Refers complaints of alleged violations of tax laws to appropriate section for investigation and requests or recommends field investigations and/or audits. Supervises the establishment and maintenance of records, reports, files and by the branch offices of taxpayer inquiries for administrative control and evaluation. Plans, organizes, and assigns work of the organizational unit and evaluates employee performance and conduct, enabling the effective recommendation of the hiring, firing, promoting, and disciplining of subordinates. Will be required to learn to utilize various types of electronic and/or manual recording and information systems used by the agency, office, or related units.

License

Appointee will be required to possess a driver's license valid in New Jersey only if the operation of a vehicle, rather than employee mobility, is necessary to perform the essential duties of the position.

Knowledge, skills and abilities

Knowledge of the methods used to gather, evaluate and disseminate information. Knowledge of the types of New Jersey tax issues likely to be protested or appealed by taxpayers. Knowledge of the factors to be considered in the determination of tax appeals. Ability to interpret New Jersey tax laws, regulations and related statues and apply them to specific situations. Ability to supervise staff involved in the acquisition, filing, and dissemination of tax information. Ability to provide technical advice and assistance. Ability to participate in the development of tax payer outreach initiatives. Ability to evaluate effectiveness of existing procedures used to disseminate tax information, and to participate in planning improvements. Ability to prepare and/or edit clear responsive communications concerning New Jersey tax laws. Ability to respond to inquiries using a variety of media contacts in a clear, concise manner. Ability to supervise professional, paraprofessional, and other staff. Ability to advise branch personnel of appropriate telephone, electronic, and letter writing techniques used to respond to taxpayer requests and to determine if such requests require additional technical analysis. Ability to meet with representatives of business and industry, trade and other associations, members of the legal and accounting professions, and with other government agencies to explain tax laws, regulations, policies, tax court decisions, and legal interpretations. Ability to represent the division on speaking engagements. Ability to supervise the compilation of data. Ability to supervise the establishment and maintenance of records, statistical and analytical reports, and files. Ability to prepare oral and written reports. Ability to provide information to the public in a courteous manner. Ability to establish and maintain cooperative working relationships with those interested or involved with the work of the unit. Ability to utilize various types of electronic and/or manual recording and information systems used by the agency, office, or related units. Ability to read, write, speak, understand, and communicate in English sufficiently to perform duties of this position. American Sign Language or Braille may also be considered as acceptable forms of communication. Persons with mental or physical disabilities are eligible as long as they can perform essential functions of the job after reasonable accommodation is made to their known limitations. If the accommodation cannot be made because it would cause the employer undue hardship, such persons may not be eligible.

Note

The examples of work for this title are for illustrative purposes only. A particular position using this title may not perform all duties listed in this job specification. Conversely, all duties performed on the job may not be listed. Applicants must meet one of the following or a combination of both experience and education. Thirty (30) semester hour credits are equal to one (1) year of relevant experience. Eight (8) years of professional experience in the administration of New Jersey State Tax Laws in one or more of the following technical areas: providing technical information to taxpayers and tax professionals both internally and externally; developing tax educational assistance programs; coordinating and presiding over administrative tax protests/hearings; or conducting tax research, one (1) year of which shall have been in a supervisory capacity. OR Possession of a Bachelor's degree from an accredited college or university; and four (4) years of the above-mentioned professional experience, one (1) year of which shall have been in a supervisory capacity. "Professional experience" refers to work that is creative, analytical, evaluative, and interpretive; requires a range and depth of specialized knowledge of the profession's principles, concepts, theories, and practices; and is performed with the authority to act according to one's own judgement and make accurate and informed decisions.