CUSTOMER REPRESENTATIVE 3 PUBLIC UTILITIES BILINGUAL IN SPANISH AND ENGLISH
Bilingual In Spanish And English
Career Family: CUSTOMER REPRESENTATIVE
Customer Representative 3 Public Utilities Bilingual in Spanish and English is a state title in New Jersey's competitive civil service, which means the way in is an open exam rather than a direct appointment.
On paper it calls for a bachelor's degree, though the specification lets enough relevant experience stand in for the degree. Pay on the FY2026 schedule runs $56,253 to $81,897, and state payroll currently lists 2 people in the title, most of them at Board of the Public Utilities.
How to apply
-
Exam
This is an application to sit an exam and be placed on an eligible list for this title, not an application for a specific job. A $35 application fee applies to Non-Public-Safety announcements issued on or after 2026-02-01. There may be no current vacancy behind it, and the list it produces may not be certified for months or years.
-
Exam
Open to permanent employees in the competitive division who hold a qualifying lower title in the same unit. A $35 application fee applies to Non-Public-Safety announcements issued on or after 2026-02-01. Like the open competitive exam, this places you on a list; it is not itself a job offer.
-
Agency posting
Board of Public Utilities's employment page may require a click-through to see specific openings. Provisional appointment against a posted vacancy is how most people are actually hired into this kind of title.
Pay ladder: Customer Representative series
- Customer Representative 3 Public Utilities — $56,253 – $81,897
- Customer Representative 2, Public Utilities — $64,340 – $94,062
- Customer Representative 1 Public Utilities — $73,707 – $108,073
Its top salary lands around the 22nd percentile of all NJ civil service titles that publish a range.
Rungs are ordered by FY2026 pay. NJ level numbers are not always sequential, so ordering follows salary rather than the title number.
Who employs this title
State payroll records show 2 people working under this title. The median actual salary is $66,511. The agencies employing the most are:
- Board of the Public Utilities (2)
Counts from NJ YourMoney agency payroll. See statewide workforce analytics.
Official job specification
The text below is the official specification published by the New Jersey Civil Service Commission. The plain-language summary and analysis above are derived from it by NJ Civil Service Navigator.
Definition
Under direction of a supervisory officer in the Bureau of Customer Assistance, Board of Regulatory Commissioners, does the field and office investigations involving utility customer complaints, and/or administrative hearings, and/or litigation concerning the character of service, rates, or procedures of facilities, and performs the office and administrative work associated with such complaints; does related work as required.
Examples of work
Performs office and field investigations of a routine nature, involving matters affecting utility regulation and usage. Interviews clients, representatives from utilities, government agencies, and other individuals to collect information. Prepares and submits progress reports in developing cases. Prepares final case reports. Seeks advice from supervisors, staff attorneys, or Customer Representatives of higher grade, for possible contacts to obtain information. Testifies at formal or informal administrative hearings and in court proceedings. Participates in pretrial conferences with staff attorneys. Answers customer inquiries and complaints by correspondence, telephone, or in person. Performs basic research, including library research, for background information involving problems of utility regulation and usage. Assists Customer Representatives of higher grade in some of the detailed phases of complex cases. Prepares correspondence in response to requests for information. Reviews and interprets rules, laws, regulations, and procedures of involved utilities. Participates in the operation of the special "Hotline," a 24-hour emergency complaints program, as required. Prepares a daily activities report for submission to a supervisory officer. Makes analyses of reports, studies, and other reference material made available from other agencies or individuals. Prepares clear, technically sound, accurate, and concise reports, summaries, and compilations, containing findings, conclusions, and/or recommendations. Maintains essential records and files. May be required to learn to utilize various types of electronic and/or manual recording and information systems used by the agency, office, or related units.
License
Appointees will be required to possess a driver's license valid in New Jersey only if the operation of a vehicle, rather than employee mobility, is necessary to perform the essential duties of the position.
Knowledge, skills and abilities
Knowledge of the policies of the Board of Regulatory Commissioners after a period of training. Knowledge of techniques and procedures for gathering, assembling, and arranging extensive data in developing cases, and for easy reference. Knowledge of the procedures involved in collecting, correlating, compiling, and tabulating extensive statistical data. Ability to remain calm when fairly difficult and emotional situations arise with clients. Ability to perform office and field investigations of a routine nature involving matters affecting utility regulation and usage. Ability to interview clients, utility, and government representative, or other pertinent individuals to collect information. Ability to prepare progress and final case reports. Ability to testify in administrative hearings and in court proceedings. Ability to perform basic research. Ability to write clearly and concisely, to use necessary technical vocabulary, and to organize information in an understandable and efficient manner. Ability to prepare basic official correspondence. Ability to prepare clear, technically sound, accurate and comprehensive reports, summaries, and compilations, containing findings, conclusions, and/or recommendations. Ability to maintain essential records and files. Ability to learn to utilize various types of electronic and/or manual recording and information systems used by the agency, office, or related units. Ability to read, write, speak, understand, or communicate in English sufficiently to perform the duties of this position. American Sign Language or Braille may also be considered as acceptable forms of communication. Persons with mental or physical disabilities are eligible as long as they can perform the essential functions of the job after reasonable accommodation is made to their known limitations. If the accommodation cannot be made because it would cause the employer undue hardship, such persons may not be eligible. This job specification is applicable to the following title code(s) which are different work week or work month and/or variants of the job class title: Job Spec Code State, Local or Common Class of Service Work Week State Class Code Local Class Code Salary Range
Note
The definition and examples of work for this title are for illustrative purposes only. A particular position using this title may not perform all duties listed in this job specification. Conversely, all duties performed on the job may not be listed. NOTE: Appointments may be made to positions requiring bilingual skills. - Bilingual in Spanish and English SPECIAL SKILL Applicants must be able to read, write, speak, understand, or communicate in Spanish and English sufficiently to perform the duties of this position. Applicants must meet one of the following or a combination of both experience and education. Thirty (30) semester hour credits are equal to one (1) year of relevant experience. Five (5) years of professional experience as a customer representative in the investigation and inspection of electric, gas, water, sewer, or telephone service and the adjustment of related customer complaints, or the maintenance of customer equipment, or some combination thereof. OR Possession of a bachelor's degree from an accredited college or university; and one (1) year of the above-mentioned professional experience. "Professional experience" refers to work that is analytical, evaluative, and interpretive; requires a range of basic knowledge of the profession's concepts and practices; and is performed with the authority to act and make accurate and informed decisions. SC3519N/AP18-Bilingual In Spanish And EnglishSC3519N/AP18- This job specification is for government use only. Salary range is only applicable to state government. Local salaries are established by individual local jurisdictions. 12/14/1993