NJ Civil Service Navigator

Customer Representative Family

Career series with 6 positions across 3 levels

In New Jersey civil service, Customer Representative names a 3-level progression covering 6 distinct titles.

Entry is typically through Customer Representative 3 Public Utilities, advancing through the ladder toward Customer Representative 1 Public Utilities. Pay across the family spans $58,222 to $111,856, around the 39th percentile of all civil service job families by top pay. State payroll records show 14 people across the family's titles, most concentrated at Board of the Public Utilities.

Customer Representative is a common next step after Field Representative Pharmaceuticals and Business Development Representative.

6
Positions
3
Career Levels
2
Specializations
Salary Range: $58,222 - $111,856/year

Specializations

Public Utilities Public Utilities Bilingual In Spanish And English

Positions in This Family

What the Customer Representative family covers

New Jersey classifies Customer Representative as a 3-level series holding 6 separate title codes. Every title in it is a state title, so the employer is a state department, commission or authority rather than a county or municipality.

These titles are the state's outward face: press and public information, tourism promotion, economic development, business assistance and the customer service counters at the agencies the public actually deals with. Several of them, particularly the government representative series, are unclassified catch-alls used across many departments for very different jobs, so the title tells you less about the work than usual. Salary comparisons across agencies are correspondingly unreliable for that group.

The ladder, ordered by pay

Sorted by pay instead of by title number, the Customer Representative family stacks up as follows. Note that the numbers in these titles do not run in pay order. In this family a lower number sits higher on the ladder, which is a New Jersey convention that catches people out when they read a title list top to bottom.

The distance from the bottom of Customer Representative 3 Public Utilities to the top of Customer Representative 1 Public Utilities Bilingual in Spanish and English is $53,634, an increase of about 92% over the entry minimum.

What each title does

The specifications themselves are the clearest guide to what separates these titles. Here is how each one opens.

Getting in: the stated requirements

Across the 6 titles we have parsed, the education requirements read as a bachelor's degree on 4 of them and a master's degree on 2 of them. Stated experience runs from 1 year at the lowest rung to 2 at the highest, which is the main thing separating one level from the next.

On how the jobs are filled: 6 are competitive, filled from an eligible list after an open competitive or promotional examination.

Who actually employs these titles

14 people appear on the state payroll under 5 of these titles, at 1 agency. Board of the Public Utilities alone accounts for about 100% of them.

  • Board of the Public Utilities — 14 employees

Median actual pay varies across the family, from $66,511 for Customer Representative 3 Public Utilities up to $108,073 for Customer Representative 1 Public Utilities Bilingual in Spanish and English. Those are medians of what people are really paid, not schedule minimums and maximums.

State payroll only, deduplicated by payroll title; local employers file separately, so a family with local codes looks smaller here than it is. How this is counted.

How the pay is set

Titles in this family are paid on the A-P-R-S salary schedule. See every step in that schedule. Bargaining is handled by CWA. Union contracts and rights are collected here.

Where these jobs exist

Hiring for this family runs through state service. Departments, commissions and boards fill these titles from eligible lists built by the Civil Service Commission, so the route in is an announcement and a filing deadline rather than a posting you apply to directly. What state jurisdiction means, and a breakdown of who employs what.

Related titles elsewhere in the plan

Nearby in the plan, ranked by how distinctive the shared terms are rather than by how many words happen to match.

Families next to this one

New Jersey's classification plan links families by shared terminology and by the routes people actually take between them. These sit closest to Customer Representative.

Common questions about Customer Representative jobs

How many separate Customer Representative classifications does New Jersey have?

The Customer Representative family holds 6 title codes arranged across 3 levels. Each code is a separate classification with its own published specification, requirements and salary treatment.

How much is a Customer Representative paid?

Published salary data for this family runs from $58,222 at the bottom of Customer Representative 3 Public Utilities to $111,856 at the top of Customer Representative 1 Public Utilities Bilingual in Spanish and English. Those are schedule figures. Where the title appears on the state payroll, actual median pay is listed on the page above.

Is there a civil service test for Customer Representative?

Yes for most of the family. 6 of the 6 titles are in the competitive division, which means appointment comes from an eligible list built by an open competitive or promotional examination.

What are the requirements to become a Customer Representative?

The most common education requirement in this family is a bachelor's degree, named on 4 of the 6 titles. Stated experience ranges from 1 to 2 years depending on the rung. Read the individual specification for the exact wording, including any experience substitution.

Which agencies employ Customer Representative staff?

State payroll records show 14 people in this family across 1 agency, with Board of the Public Utilities the largest at 14. Local government employers are not covered by that extract.

Is Customer Representative 1 higher or lower than Customer Representative 3?

In this family the lower number is the more senior title. New Jersey's level numbering does not run in pay order, and reading the titles by number alone will give you the ladder upside down. The list above is sorted by what each title actually pays.