COMMUNITY RELATIONS MANAGER (M29)

Official job specification

The text below is the official specification published by the New Jersey Civil Service Commission. The plain-language summary and analysis above are derived from it by NJ Civil Service Navigator. Source: the official specification page at NJ CSC.

Definition

Under direction of a higher level official in a state department, institution, or agency, manages and promotes public understanding of department programs and technologies; directs preparation and implementation of public awareness programs, and serves as liaison to the public on department matters; performs other related work as required.

Examples of work

Manages and coordinates a Community Relations Program. Directs the planning and implementation of an effective and efficient organization for the office by supervising the writing of a program plan, developing an organizational structure, assessing personnel resources and personnel requirements, and developing and implementing operating procedures and policies. Administers and maintains functions of a community relations program by approving expenditures, assigning projects, reviewing work, conducting staff meetings, attending staff meetings, and so forth. Provides administrative support to higher level officials responding to any special request by members of the legislature in affected areas. Manages the development of monthly work progress reports and periodic reports as required by the New Jersey Legislature. Prepares and advises the development of comments, public statements, press releases, testimonies or speeches, as they relate to department programs. Acts as project manager and liaison between various department programs and contracted public relations agencies in the development, review, and publication of all brochures, pamphlets, and publications released to the public. Manages work operations and/or functional programs, and has responsibility for employee evaluations and for effectively recommending the hiring, firing, promoting, demoting, and/or disciplining of employees. Attends appropriate meetings, conferences, and courses necessary to provide information and to promote public awareness of department programs. Meets with the public educational institutions, research institutions, regulatory agencies, and consultants as necessary to provide information relating to projects requiring division representation. Develops and conducts seminars on the subject of technical support for local governments relating to assessment and remediation of department programs and projects. Monitors, reviews, and comments on all federal and state laws and regulations concerning department projects. Provides necessary feedback to those concerned. Works with affected communities to develop appropriate communication technologies which do not provoke undue concerned publications. Prepares correspondence in the course of official duties. Manages the maintenance of essential records and files. Will be required to learn and utilize various types of electronic and/or manual recording and computerized information systems used by the agency, office, or related units.

License

Appointee will be required to possess a driver's license valid in New Jersey only if the operation of a vehicle, rather than employee mobility, is necessary to perform the essential duties of the position.

Knowledge, skills and abilities

Knowledge of and ability to interrelate office programs with all activities involving field operating programs. Knowledge of all support agencies as appropriate to department programs, including state, local, and federal agencies, and private firms or consulting concerns. Knowledge of the organization of the department and the State of New Jersey and of the New Jersey Laws applicable thereto. Knowledge of state and federal laws and regulations affecting the programs and activities of the department and of the rules, regulations, policies, and procedures. Knowledge of various activities within various inter-departmental assessment groups, and ability to ensure that such activities conform with all state regulations. Ability to analyze regulations and procedural problems and develop methods, policies, and procedures required to ensure compliance with federal and state laws and regulations. Ability to communicate technical issues with industry, government, and the public, and to articulate issues in a professional manner. Ability to review and evaluate scientific literature and data as it relates to facilitating public understanding. Ability to create new activities relating to department programs, maintaining continued response to operations in the field, main office, and to the public. Ability to provide general direction and supervision of all activities developed as a result of goals defined by meetings and conferences. Ability to manage the maintenance of essential records, files, and/or data sources. Ability to learn and utilize various types of electronic and/or manual recording and information systems used by the agency, office, or related units. Ability to read, write, speak, understand, or communicate in English sufficiently to perform the duties of this position. American Sign Language or Braille may also be considered as acceptable forms of communication. Persons with mental or physical disabilities are eligible as long as they can perform the essential functions of the job after reasonable accommodation is made to their known limitations. If the accommodation cannot be made because it would cause the employer undue hardship, such persons may not be eligible. This job specification is applicable to the following title code(s) which are different work week or work month of the job class title: Job Spec Code State, Local or Common Class of Service Work Week State Class Code Local Class Code Salary Range

Note

Applicants must meet one of the following or a combination of both experience and education. Thirty (30) semester hour credits are equal to one (1) year of relevant experience. Nine (9) years of professional experience involving the organization and administration of community relations, environmental training and development, public service, or project management programs, two (2) years of which shall have been in a supervisory capacity. OR Possession of a Bachelor's degree from an accredited college or university; and five (5) years of the above-mentioned professional experience, two (2) years of which shall have been in a supervisory capacity. "Professional experience" refers to work that is creative, analytical, evaluative, and interpretive; requires a range and depth of specialized knowledge of the profession's principles, concepts, theories, and practices; and is performed with the authority to act according to one's own judgement and make accurate and informed decisions. SCN429N/AM30-SCNL29N/AM29- This job specification is for government use only. Salary range is only applicable to state government. Local salaries are established by individual local jurisdictions. JMR 08/07/1995