CUSTOMER SERVICE INFORMATION SPECIALIST 1 (A8)
Bilingual In Spanish & English
Career Family: CUSTOMER SERVICE INFORMATION SPECIALIST
To land Customer Service Information Specialist 1 in New Jersey you go through the competitive route: you sit an announced exam and the score puts you on the eligible list agencies hire from.
It is the top of the Customer Service Information Specialist ladder, a grade above Customer Service Information Specialist 3. The one gate is 1 year of relevant experience. State payroll currently lists about 13 people in the title, most of them at State.
How to apply
This title is filled by competitive examination.
See every real route in, and where to apply. 3 agencies employ it. We don't track live vacancies.
See all 3 employers and how to apply →Who employs this title
Customer Service Information Specialist 1 appears on the State payroll at 3 departments, most of them at Department of State.
State departments
| Employer | Employees |
|---|---|
| Department of State | 8 |
| Civil Service Commission | 4 |
| Department of Human Services | 1 |
State payroll and independent authority payroll are separate systems and are never merged. See data sources.
Pay ladder: Customer Service Information Specialist series
- Customer Service Information Specialist 2 — $46,727 – $67,528
- Customer Service Information Specialist 3 — $50,990 – $73,902
- Customer Service Information Specialist 1 — $55,691 – $81,008 (this title)
Rungs are ordered by FY 2027 pay. NJ level numbers are not always sequential, so ordering follows salary rather than the title number.
Who employs this title
State payroll records show 13 people working under this title. The median actual salary is $42,990. The agencies employing the most are:
- State (8)
- Civil Service Commission (4)
- Human Services (1)
Counts from NJ YourMoney agency payroll. See statewide workforce analytics.
Official job specification
The text below is the official specification published by the New Jersey Civil Service Commission. The plain-language summary and analysis above are derived from it by NJ Civil Service Navigator. Source: the official specification page at NJ CSC.
Definition
Under the close supervision of a supervisory official in a state department or agency, provides routine information and directs the callers appropriately regarding department or agency regulations, programs, services or regulatory functions; utilizes manual and electronic sources to access and provide information; does other related duties.
Examples of work
- Explains agency regulations, programs and/or services.
- Provides courteous, accurate and timely responses to requests for information.
- Resolves problems of an uncomplicated nature.
- Notifies supervisor of repetitive problematic issues where a possible pattern may exist.
- Verifies the identity of the requestor to ensure that information is provided to the authorized person.
- Provides information to the requestor regarding the functions, operations and procedures necessary to conduct business with the agency.
- Processes and records customer information necessary to transact agency business.
- Verifies information provided by the requestor.
- Obtains information from other agency units to answer inquiries.
- Provides instructions for the completion of forms; provides information on documentation required to complete agency transactions.
- May verify the issuance or non-issuance of agency documents; transacts documents.
- Provides information to requestors within the parameters of agency laws and regulations.
- Conducts information searches in manual and electronic file systems to provide accurate responses to inquiries.
- Refers the more difficult inquiries to supervisory personnel, or to other specialized units within the agency.
- Will be required to learn to utilize various types of electronic and/or manual recording and information systems used by the agency, office or related units.
Experience
Successful completion of the six (6) month training period as an Agency Services Representative Trainee.
<b>OR </b>
One (1) year of experience in disseminating, verifying and providing information to the public.
License
Appointees will be required to possess a driver's license in New Jersey only if the operation of a vehicle, rather than employee mobility, is necessary to perform the essential duties of the position.
Knowledge, skills and abilities
Knowledge of customer service techniques. Ability to read and interpret agency rules and regulations and apply them to specific situations. Ability to listen to inquiries and clarify facts and information to appropriately identify the nature of the call. Ability to locate requested information utilizing electronic sources. Ability to comprehend agency laws and regulations and explain them to the public. Ability to deal with difficult callers and those that provide inaccurate or incomplete information. Ability to recognize customer difficulty in comprehending information, and to reiterate facts. Ability to communicate effectively and courteously with the public. Ability to utilize various types of electronic and/or manual recording and information systems used by the agency, office or related units. Ability to read, write, speak, understand, and communicate in English sufficiently to perform duties of this position. American Sign Language or Braille may also be considered as acceptable forms of communication. Persons with mental or physical disabilities are eligible if they can perform essential functions of the job with or without reasonable accommodation. If the accommodation cannot be made because it would cause the employer undue hardship, such persons may not be eligible. This job specification is applicable to the following title code(s) which are different work week or work month and/or variants of the job class title: Job Spec Code State, Local or Common Class of Service Work Week State Class Code Local Class Code Salary Range
Note
The examples of work for this title are for illustrative purposes only. A particular position using this title may not perform all duties listed in this job specification. Conversely, all duties performed on the job may not be listed. NOTE: Appointments may be made to positions requiring bilingual skills. - Bilingual in Spanish and English SPECIAL SKILL Applicants must be able to read, write, speak, understand, or communicate in Spanish and English sufficiently to perform the duties of this position. SC3509N/AA08-Bilingual In Spanish & EnglishSC3509N/AA08- This job specification is for government use only. Salary range is only applicable to state government. Local salaries are established by individual local jurisdictions. 8/17/2019